Through Technology Limited

Insource Transition Support

For organisations looking to insource control and management of their critical systems, we offer expert support and guidance from assessment of the current service, through strategy, planning, transition and into ongoing support. We exit as your internal capability grows, leaving your organisation with minimal dependency on third parties, ourselves included.

Features

• Contractual Negotiation Support
• Definition of service boundaries, teams and service model
• Mentoring and upskilling of internal staff
• Assistance with right-sizing and recruiting internal support teams
• Assessment of service, technology, security and commercials.
• Our Team ramps down as your internal capability increases
• Reduce service continuity risk in transition to target operating model
• Interim support whilst building internal capability
• Provision of operational process for insourced services

Benefits

• Reduce the risk of insourcing services directly from outsourcers
• Build the right skills and attributes in your internal team
• The opposite of Land and Expand, building capability not dependence
• Expert advice without the long term outsourcing contract
• Close collaboration with internal teams & focus on customer needs
• Aligned with your existing service model and tooling
• Modern, dynamic, responsive approach to service management

£300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

775375219192297

Contact

Peter Hanney
+44 (0)7913334794
enquiries@throughtechnology.uk

Planning

• Planning service: Yes
• How the planning service works: Our service provides customers with advice, guidance, and support to plan for insourcing of IT Services, adoption of new services and management of the higher levels of change inherent in modern product lifecycles. We provide an end-to-end service, from initial discussions of strategy and viability of insourcing, through discovery, service gap analysis, service model and organiational design, recruitment of your service teams, service setup and documentation, transition, ongoing support and exit (our own). We will plan all phases of the work using our own Agile methodology or work within any wider planning framework that the buyer uses. We will plan and contract for our own exit from this service, agreeing with the buyer a plan for our own rampdown and exit as their internal team capability and capacity grows.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Through Technology will assist customers with training, mentoring, shadowing, and recruitment of internal support teams. We will advise customers on appropriate external training, especially where available through the customer's Microsoft Enterprise Agreement benefits and other vendor programmes
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of the service we will help set the roadmap for migration away from the incumbent suppliers’ toolsets and service where this is necessary. This may include the setup of replacement services and tooling or take-on of existing customer-owned solutions.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Office 365 / Microsoft 365, Google Workplace Services
  • Business Application Maintenance and Support
  • Microsoft Azure and multi-cloud Solutions, Platforms and Services
  • AWS and multi-cloud Solutions, Platforms and Services
  • End User Computing Services and Device Management
  • Legacy IT Services and Heritage Business Applications
  • Data Centre / Datacentre Services
  • Identity Management Solutions and Authentication Services
  • VPN, SASE and Security Gateway Services
  • Etc

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have had several G-Cloud contracts to assure and govern the work of other suppliers on multi-million pound projects and specialise in quality, security, solution and delivery assurance. All of our services are undertaken to the same high standard using our own quality assurance process and ISO27001 certified information security management system.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Establishing internal Information Assurance and SecOps Capability
  • Review of existing Information and SecOps Capability
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our service is provision of interim support, insourcing guidance and development of internal teams to support critical services within your own organisation. We support the negotiation and planning of insourcing the service, provide interim support capability whilst helping your internal team build capability then undertake a phased exit, leaving your organisation running its own service with minimal third-party assistance. We are flexible in our approach to service management and can integrate seamlessly into your existing service model and tooling or bring our own approach and help develop and instill best practice. We tailor SLAs and Service hours to your business need and the capability and capacity of the internal team that we will help build.

Service scope

• Service constraints: This is an interim support service and therefore not inclusive of take on of incumbent supplier staff under TUPE. If required , we will work with your organisation to understand and plan for TUPE risk and ensure this is factored in to both viability assessments and the Target Operating Model.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs and service hours will be agreed with the customer as part of the initial scoping exercise, ensuring they meet user/business need and align to the capacity and capabilities of the internal support service we will build together. ; ; We can utilise your own internal IT Service Management Toolset (e.g. ServiceNow or equivalent) or steer the selection of appropriate tools.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our service utilises Microsoft Teams or our customer's systems for chat with end users. Teams a have been used extensively for chat services by AT users in other clients. WCAG conformance information for these products is available from Microsoft, search "WCAG reports for Microsoft Products"
• Support levels: Service levels, Service Hours and Service management tooling would be driven by customer need and discussed in procurement or through pre-procurement clarification of our service offering.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI) - BSI Certificate Number IS 743920
• ISO/IEC 27001 accreditation date: 13/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing, it covers all elements of the services we provide on the G-Cloud Framework.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable carbonfootprint.com service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same scheme reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
• Covid-19 recovery:

  Covid-19 recovery

  In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
• Tackling economic inequality:

  Tackling economic inequality

  Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.
• Wellbeing:

  Wellbeing

  Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.