6D-DEMENTIA LTD.

6D Dementia - Training to Empower Excellence in Dementia Care & Support

At 6D, we’re dedicated to providing compassionate care for people living with dementia, via our digital platform.

Our team is committed to making a positive impact on the lives of people living with dementia, their families and those who offer care and support.

Features

• Training courses for individuals and organisations involved in dementia care.
• Empower professionals and caregivers with the knowledge and skills.
• Deliver exceptional care and support people living with dementia.
• Tailored, Evidence Based Specialised Content.
• User Friendly Hybrid Flexible, Cloud Based Learning Platform.
• Personalised role-based Training.
• Continuous Assessment and Monitoring.
• Specialised Curriculum Development.
• Expert-Led Training Sessions.
• Interactive Webinars and Continuous Professional Development

Benefits

• Helps staff to understand dementia.
• Provides skills to improve communication and support meaningful activity.
• Reduces social isolation and improves quality of life.
• Helps care givers meet the person's needs.
• Reduces caregiver stress and burnout.
• Reduces need for enhanced supervision.
• Improves quality of care for people with dementia.
• Avoids unnecessary moves and hospital admissions.
• Avoids prescription of psychotropic medications.
• Provides significant financial savings.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at leeann@6ddementia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

775408756978653

Contact

Leeann Monk-Ozgul
07761410496
leeann@6ddementia.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints we are aware of.
• System requirements:
  • Web application requires PC, Laptop, Smartphone or Tablet device.
  • Web Application requires a web browser (Chrome, Edge, Firefox, Safari)
  • An Internet connection for communication between the apps

User support

• Email or online ticketing support: Yes
• Support response times: 6D Dementia provides email and phone support, Monday to Friday, 9am until 5pm, excluding bank and public holidays.; ; Although highly unlikely, if ever a customer wanted to consider extended weekday hours support or support at weekends or on holidays, we would be happy to discuss, but there would be additional charges.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 6D Dementia provides email and phone support, Monday to Friday, 9am until 5pm, excluding bank and public holidays.; ; Although highly unlikely, if ever a customer wanted to consider extended weekday hours support or support at weekends or on holidays, we would be happy to discuss, but there would be additional charges.; ; We aim to respond to all support requests, immediately via telephone and within 2 hours via email.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: With every implementation of 6D Dementia, the customer provides a list of users, and these users are added to the platform.; ; All those users are then given access to training document to self-service their learning of how to use the platform.; ; Additional training support can be provided if required, including onsite, but 6D is designed to be very easy to learn and use.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have not yet had the situation where we have reached an end of a contract and data has needed to be provided, to be transferred to another system, as part of the contract moving to another supplier.; ; However the content in our platform remains under 6D ownership, so the only data to be transferred would be userid data plus relevant participation and completion data.
• End-of-contract process: We have not yet had the situation where we have reached an end of a contract and data has needed to be provided, to be transferred to another system, as part of the contract moving to another supplier.; ; However the content in our platform remains under 6D ownership, so the only data to be transferred would be userid data plus relevant participation and completion data. ; ; Essentially, our platform would be switched off and any new platform could be switched on.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service.; ; It has been built with a responsive design, so it will adapt to whatever device you are using.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Customers can customise the content in the platform, although not the actual platform itself.

Scaling

• Independence of resources: Our cloud software auto scales.; ; The cloud technologies used allows our application to add resources such as additional memory, CPUs to handle large amount of users and high usage demand.; ; The cloud software uses regions to also manage high usage demand, meaning high usage demands in one region will not affect any other regions.; ; In each region multiple copies of the application can be created as user demand increases meaning users can be provisioned and more resources can be dedicated to handle more users.

Analytics

• Service usage metrics: Yes
• Metrics types: The types of service metrics we provide are:; ; - Users assigned an id.; - Users who have commenced a course(s).; - Users who have completed a course(s).; - Users who have passed a course(s).
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data via a .csv file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to have our platform available 100% of the time, 24/7. We contract for 99.99%, just in case there is some requirement for maintenance to take place.
• Approach to resilience: Our datacentre provides various approaches to ensure high availability and resilience of our service. Approaches include; ; Automated database replication and self-healing clusters ensures resilience by making identical copies of the primary data storage as secondary storage and self healing helps if the primary database fails then one of multiple secondary databases can be switch to. ; ; This ensures little to no downtime.; ; Multi region clusters helps reduce the impact of all users being effected by cloud downtime. If one region goes fails the other regions remain operational for users to uses. ; ; If a cloud provider fails for whatever reason our datacentre can switch between multiple cloud providers to ensure high availability and resilience. The datacentres monitoring tools can be used to predict potential future failures and prevent before occurrence.
• Outage reporting: In the unlikely event of an outage to our platform, we communicate the outage to our customers via phone and email, and to all users via a message at the entrance to the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Via MFA Authentication
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We take security governance very seriously. We have a full range of security and wider information security policies in place, and being an SME a very short chain in terms of alerting. Any security event that do occur has the immediate attention of the CEO.; ; We adopt 3 main strategies; ; Prevent before breach: Building secure guard rails and automatically enforcing stringent policy; ; Detect as early as possible: Continuous discovery of new workloads and resources across the cloud environment; ; Remediate at speed and scale: A defined remediation workflow to ensure timely response and action against a security violation
• Information security policies and processes: Our system will allow, and in fact require, certain information to be collected about its users. ; ; This information includes IP addresses, browser information, viewer metadata and login credentials. ; ; All our processes are in compliance with applicable national and European law such as the GDPR.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Due to the software nature of our product our team track all internal and external changes requests through our project management tools (e.g. bug tracker, task management). ; ; Any changes made to the software application by the development team are tracked and uploaded to our version control tool. Official software releases to customers are accompanied by release notes and build information.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes the following components:; ; 1) vulnerability scan every year, 2) define remediating action, 3) implement remediating actions, 5) rescan to gauge impact of remediation plan.; ; Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.; ; We get information about potential threats from vulnerability scans through our cloud provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use AWS cloud security monitoring tools. ; ; If a compromise is identified, immediate action is taken such as deletion of compromised access keys to stop access to AWS. ; ; Remove resources that are compromised or created as a result of the compromise. ; ; After compromise is removed regular audits are completed for a short time to reduce the risk of missed compromises.
• Incident management type: Supplier-defined controls
• Incident management approach: User contact the Service desk to log a call and is provided with a reference number and applied a priority.; ; A member of the Service Desk will perform first line troubleshooting and diagnostics, if the first line troubleshooting and diagnostics resolves the issue then it is agreed with the user to close the issue.; ; If first-line action can't revolve the issue, then the issue is communicated to the relevant team(s) for detailed investigation to resolve the issue. ; ; Once resolved, in agreement with the user the issue is closed. However, if the issue cannot be resolved the escalation process begin.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at leeann@6ddementia.com. Tell them what format you need. It will help if you say what assistive technology you use.