ELSEWHEN LTD

Digital Consultancy for Cloud Strategy Development and Implementation Support

Transform your processes to cloud native applications and platforms utilising GCP or AWS. Take advantage of data and AI capabilities to provide portals, dashboard and APIs to your customers and stakeholders.
As a Digital Product Consultancy, Elsewhen provides Digital Transformation and Change Management support to increase stakeholder engagement and adoption.

Features

• Cloud strategy - define vision, strategy, roadmap, objectives
• Cloud agnostic development (All providers) and API based development
• Modern CICD, Dataops/Devops/Webops (Terraform, Ansible, Kubernetes)
• Data engineering utilising Python and Airflow
• Implement CI/CD pipeline, infrastructure as code, automated testing
• API development support using the Open API standard
• Dashboards development support utilising BI platforms like Looker
• LLM and Multi Modal architecture
• RAG implementation & Many shot learning
• Machine Learning development

Benefits

• Deliver higher quality solutions for cloud technologies, data and AI
• Build, deploy, and optimise data pipelines flexibly, securely with GCP
• Design data experiences to make data actionable and usable
• Enhanced citizen value powered by data driven insights
• Utilise Open Source to provide cost effective solutions
• Designs that reduce waste, and maximise productivity.
• High adaptability to requirements as they evolve over time.
• Develop data models with scalability in mind
• Take advantage of the power of LLMs and AI developments
• Maximise the value and return on investment of digital initiatives.

£650 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@elsewhen.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

775419834685374

Contact

Nadav Mordechai
020 3758 3224
gov@elsewhen.com

Planning

• Planning service: Yes
• How the planning service works: We work with your team to build an understanding of your goals and priorities. We then advise on how cloud computing can support meeting those goals - from a high-level change and implementation plan to the analysis of the different cloud options - public, private or hybrid. Elsewhen follows and is capable of an Agile approach to planning and implementation, from the early stages of strategy and design to planning and implementation. Agile methodologies are aligned with the government's Digital Service Standard.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer a range of training options, including online help and assistance, to ensure that users can easily navigate and utilise our service.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of our planning, we will develop and understanding of your current cloud strategy and legacy systems. We then design and agree a comprehensive approach to migration that covers the different transition phases, security and infrastructure management. Our team can provide services across AWS, Azure an GCP, including hybrid models.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Azure
  • Google Cloud Platform (GCP)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We work with customers from the start of each engagement to define and document their individual quality, performance, and accessibility standards or requirements, establish clear acceptance criteria, and set performance & accessibility thresholds.; ; Once these standards are set, we take a collaborative approach to ensuring they are met by involving customer staff and stakeholders throughout our software development process. Our standardised code review and pull request process requires that the agreed quality and performance requirements, and our automated CI/CD pipelines incorporate feature tests, accessibility checks, and performance assessments using tools standard tools and benchmarks.; ; During the user acceptance testing (UAT) phase, we work especially closely with customer staff to provide support and guidance as required to ensure the final product meets their requirements and the agreed standards. We maintain open communication throughout and provide detailed testing documentation as standard.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for AWS, Azure and Google Cloud Platform (GCP). Support services provided in Person or remotely via Email, Telephone or Slack.

Service scope

• Service constraints: Support team size: discretionary based on the agreement ; Working hours: GMT 07:00 to 19:00 on Business Days; Response times: Depending on the severity of the issue; this can range from 2 hours on critical issues to 24 hours on medium/low priority issues; Minimum performance targets: From 100% on critical issues to 99.5% on Medium/Low priority issues

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service levels are bilaterally agreed with buyers, depending on the criticality of the system.; Below is an example of the minimum service levels that Elsewhen would commit to delivering throughout an engagement.; P0 incident (Critical): Initial response time: 2 hours. Resolution time: 24 hours.; P1 incident (High): Initial response time: 8 hours. Resolution time: 2 business days.; P2 incident (Medium): Initial response time: 24 hours. Resolution time: 5 business days.; In addition, the support desk is available between the hours of 07:00 & 19:00 on Business Days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: Service levels are bilaterally agreed with buyers, depending on the criticality of the system.; Below is an example of the minimum service levels that Elsewhen would commit to delivering throughout an engagement.; P0 incident (Critical): Initial response time: 2 hours. Resolution time: 24 hours.; P1 incident (High): Initial response time: 8 hours. Resolution time: 2 business days.; P2 incident (Medium): Initial response time: 24 hours. Resolution time: 5 business days.; In addition, the support desk is available between the hours of 07:00 & 19:00 on Business Days.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  One of the three main pillars of our Social and Corporate Responsibility (CSR) Policy is our focus on Environmental Sustainability. Through this, we strive to minimise our environmental footprint and promote sustainable practices within our company.; ; As part of our Environmental Sustainability focus, we:; Promote energy-efficient practices within our operations.; Reduce waste and encourage recycling; including computer equipment, furniture; Opt for sustainable and eco-friendly resources whenever feasible.; Operate remote-first ways of working, allowing Employees to work from anywhere and minimising the need for travel.; Have created sustainable remote setups by supporting our team members to set up comfortable home offices. We do this by providing budgets as well as assistance in purchasing via responsible and sustainable providers.; Offer a cycle-to-work scheme to employees to push more environmentally conscious travel decisions.; Provide access to serviced offices from a supplier that focuses on sustainability. We make sure to use well-lit and energy efficient buildings, promote recycling, and manage energy consumption.; ; By acting responsibly and evaluating our performance, we are able to influence the behaviour of our Employees and continuously improve our environmental objectives

  Wellbeing

  Elsewhen emphasises wellbeing as a key part of its culture and our proposition to attract and retain the talent that makes us so unique.; We follow a set of principles to ensure the well-being of our teams, including: ; Providing comprehensive Private Health Insurance cover to our Employees, focusing extensively on both physical and mental health. The cover we provide includes Mental Health Cover and the Employee Assistance Programme, and also encourages physical wellbeing by rewarding daily physical activity. ; Regular check-ins with Line Managers. Team members have a weekly one-to-one meeting with their managers, quarterly skill-based performance reviews, and dedicated time and budgets for the learning and development.; Providing all its employees with 27 holiday days (on top of Bank Holidays), emphasising the importance of using them within each year — we value rest as much as we value work.; Offer access to mindfulness and meditation tools to encourage daily mental wellbeing; When working with new clients, we invest in exploring the organisational culture and explore synergies and misalignments. ; Give transparency for company decisions and input from all team members through monthly team meetings, and half-yearly strategy days where all team members contribute to company goals.

Pricing

• Price: £650 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@elsewhen.com. Tell them what format you need. It will help if you say what assistive technology you use.