OneSpan Sign - Electronic Signature, eSign, Digital Signature
OneSpan Sign allows to securely approve, automate and eSign documents and forms using digital signatures in accordance with Trust Services and Electronic Identification (eIDAS). The platform is offered as ‘out-of-the-box’ application and as a tool for application developers to rapidly integrate e-signature functionality.
Features
- Ease to use from any device, Web and Mobile
- Enforceable signing workflow, multiple authentication, signature methods, data capture
- Optimised and responsive for mobile devices, offline capabilities
- Extended white labelling. Users see your brand throughout the process
- Advanced Security, documents tamper-evident sealed per signer
- At 3 level audit trails: Signed Document, Summary, eWitness
- Use out-of-box WebUI, drag-and-drop, templates and forms
- Code once, deploy anywhere. RESTful API and SDK's
- Hosted on redundant and resilient cloud infrastructures, deliver 99.9% uptime
- Partnered with Amazon Web Services, IBM SoftLayer and MS Azure
Benefits
- Avoid business processes falling to paper when esignatures are required
- Improve process efficiency, whilst maintaining control, real-time status
- Improve compliance, records visibility, eliminate Not In Good Order
- Improve experience for all users and stakeholders (senders, signers, developers).
- Mobile support for obtaining / e-signing documents on the go
- Flexible deployment for both internal use and external use cases
- Scalable platform– without compromising performance or security
- Increased automation in your workflows by adding e-signatures
- Great stakeholder satisfaction for Citizens, partners and personnel
Pricing
£7 to £12 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 7 5 6 1 4 5 8 5 2 2 0 8 5 7
Contact
Somerford Associates Limited
Penny Harrison
Telephone: 07897075103
Email: penny.harrison@somerfordassociates.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Pre-built connector to application such as Microsoft Sharepoint, Microsoft Office, Microsoft Dynamics SalesForce, SalesForce CPQ, Box, Nintex Workflow, Drawloop, Open Text Exstream, Selected IBM solutions. Laser Fiche, Pega Systems, selected Oracle Solution.
Can be integrated into any web and mobile application or core systems. - Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- 99.9% availability
- System requirements
- User licence required for senders (not required for signers)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Very easy and intuitive to use and comes complete with walk thorough visual indication of next steps. Full online documentation and video's available.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Documents, data and evidence may be extracted via the API.
- End-of-contract process
- Service agreement typically stipulates that the customer is given a reasonable amount of time (months) to retrieve any data they require.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Responsive design, for small form devices.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
-
Onespan Sign WebUI is built using the Onespan Sign API.
The service OneSpan Sign provides a complete Electronic Signature Process Management platform for the Web, including preparing, distributing, reviewing, signing, and downloading documents. OneSpan Sign Application is the product's front end. Users, administrators, and integrators can interact with the Application using its GUI. Find more information https://community.onespan.com/documentation/onespan-sign/guides/quick-start-guides/user/product-overview?origin=docsesignlive#Architec - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
Tests done with widely used screen reader (JAWS)
Confirm tags found in source documents remain available throughout e-signature process
Tests done with OS-provided assistive tools, e.g. zooming, high contrast color scheme - API
- Yes
- What users can and can't do using the API
- ESignLive WebUI is built using the eSignLive API therefore all operations are accessible via the API. Additionally, extra features are available via the API that have not yet been implemented in the WebUI.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Complete customisation white labelling (branding).
Extensive configuration of UI.
Event notification service.
Out-of-box usage or full integration using prebuilt connectors or API.
Scaling
- Independence of resources
- Platform used has service elasticity. Additional resource such as CPU, RAM may be "dialed in" as required.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Number of transactions, documents, signers and status
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- OneSpan
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Other
- Other data at rest protection approach
- SOC2
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Documents, data and evidence may be extracted via the API.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- JSON
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- JSON
- DOCX
- Any format printable via Windows using OneSpan Sign print Driver.
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- IP ranges, whitelisting and blacklisting
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- Strong 2FA access required
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
-
Load is balanced between multiple nodes at every level: user interface, business logic & data;
Redundant power sources
Redundant connections to the Internet
Data is replicated in real time to geographically separate disaster recovery environment - Outage reporting
- Publically available Trust Centre (https://trust.onespan.com/) and customer notifications of any disruptions to service.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
-
Questions & Answers, Knowledge Based Authentication, SMS code
There are 2 main user types that access the service:
SENDERS: Logon to the OneSpan Sign service to create, send and sign document packages.
SIGNERS: Notified by OneSpan Sign, use prescribed authentication step before viewing and eSigning documents. - Access restrictions in management interfaces and support channels
- No access to management interfaces outside of OneSpan Sign employees
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- SOC2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- SOC2
- Information security policies and processes
- Onespan Sign has a comprehensive set of security policies and standards that includes a Corporate Information Security Policy, approved by Senior Management.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Internally developed Change Management Standard and Change Management Process.
Requests For Changes (RFCs) require formal Change Advisory Board (CAB) approval. CAB analysis and decisions are documented. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
The Information Security Director is responsible for ensuring that monitoring for vulnerabilities and threats
against the organization. Vulnerability assessments are to be performed on a weekly basis. Vulnerabilities are ranked (none to critical) and re-mediated accordingly. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Internally developed Monitoring and logging standard. Additional measures implemented to comply with the requirements of Health Insurance Portability and Accountability Act (HIPAA).
All administrative accesses to the system are logged, as well as all Database accesses. Host intrusion detection systems are also in place on all hosts. Events are correlated centrally using a Security Incident and Events Management (SIEM) system. Reports are reviewed daily, and thresholds are set for alarms to be sent to 24/7 support personnel. - Incident management type
- Supplier-defined controls
- Incident management approach
-
The Information Security Incident Response Team (ISIRT) is responsible for receiving and
responding to computer security incident reports and activity. Once an event has been classified as an incident, the ISIRT assesses, contains and eradicates the source of the incident.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.
Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.
We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.
For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ - Covid-19 recovery
-
Covid-19 recovery
During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead.
Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;
* home working to avoid unnecessary exposure to the virus
* providing safe office space where staff personal circumstances dictated
* regular contact, albeit remotely, to prevent isolation
* organised e-based social events to maintain interaction;
As a result we have been able to:
* give uninterrupted service to our customers
* move our staff to home working
* avoid compulsory redundancies and minimised furlough
* in 2020, gain an 11% increase in revenues
* continue to grow the workforce by over 10% in the same year
* take on new partners to enhance our solutions portfolio
* invest in staff education to meet future customer needs.
Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working.
Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working. - Tackling economic inequality
-
Tackling economic inequality
Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:
* In the past 5 years, 20% of our staff entered our employment from leaving school, college or university;
* We have supported 12 apprenticeships;
* We run an internal academy scheme to build a broad range of technical skills in those who have the inherent skills, attitude and capability to become our next generation of experts;
* We actively participate in the Armed Forces Covenant Scheme and help to redeploy and reskill leavers from the Armed Forces. So far, 16 staff have joined us in this way;
* The ethnic mix of our staff is more diverse than that of our local community.
Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training - in 2020 alone, staff successfully completed over 100 technical courses. - Equal opportunity
-
Equal opportunity
Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.
We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job. - Wellbeing
-
Wellbeing
Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.
This includes:
* providing staff with clarity and purpose regarding their job role;
* ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;
* providing a physical working environment that is suitable for the work to be carried out effectively;
* encouraging staff to maintain a sensible work-life balance;
* minimising the stressful impacts of work;
* ensuring bullying and harassment have no place in the working environment;
* managing sickness and absence effectively;
* considering requests for career breaks and sabbaticals;
* providing medical assistance to staff;
* encouraging employee fitness;
* promoting dignity at work.
Pricing
- Price
- £7 to £12 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We have both a Free and Trial Version. Our Trial version is for free for 30 days.
https://www.onespan.com/products/esignature/plans-pricing
Our Developer test version is free
https://www.onespan.com/products/esignature/sandbox - Link to free trial
- https://www.onespan.com/products/esignature/sandbox