Brookcourt Solutions

PSAT Security Awareness Training - Proofpoint

Engage your end users and arm them against real-world cyber attacks, using personalized cybersecurity training based on our industry-leading threat intelligence.

Features

• ThreatSim® Phishing Simulations
• CyberStrength® Knowledge Assessments
• Interactive Training Modules
• Security Awareness Materials
• PhishAlarm Button®
• PhishAlarm Analyzer -
• Closed-Loop Email Analysis and Response (CLEAR)

Benefits

• Integrated Platform. Automatically enroll end users for training, review results
• Real-Time Reporting - manage employees' interactions
• Customise your brand & messages
• Cybersecurity training for global organizations, translated for 35+ languages
• Train your most susceptible end users with auto enrolment
• Integrations which build on existing infrastructure
• Admin features which are purpose-built, efficient & user friendly
• Security Awareness Training, learning and assessment
• Cyber Security Training Modules
• Ability to sync with Microsoft Active Directory & Azure

£8.31 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

775664877737086

Contact

Phil Higgins
01737 886111
contact@brookcourtsolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Community cloud
• Service constraints: See the attached system requirements
• System requirements: See the attached system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Contact Support Team by chat, email or phone with any questions . Standard hours are Monday Through Friday, 2 a.m. to 9 p.m. ET. ; Live Chat support - with customer support to get real-time answers to your questions. Chat is available through our online Community and is available during standard support hours.; ; Send s an email during standard support hours, one of our support representatives will respond within an hour. During times of high volume (Monday through Friday), support requests will receive a response within 24 hours. ; ; Phone support - Our customer support line is available during standard business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Your administrative profile in the Community offers an easy Live Chat button
• Web chat accessibility testing: https://info.wombatsecurity.com/hubfs/508_%2B_WCAG_Compliance_PDFs_for_Website/Wombat-VPAT_August2016.pdf?t=1474055873988
• Onsite support: No
• Support levels: PSAT support services program described here: https://www.proofpoint.com/sites/default/files/pfpt-en-tc-wombat-support-services-program-180322.pdf
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our on-boarding process includes training and implementation sessions, which are standard for our customers and at no additional cost beyond the license fee. Proofpoint is committed to your successful implementation and ongoing program rollout, which is why, unlike other vendors, our Customer Technical Support is included in the software fees and there is no limit placed on the amount of interaction that our customers can have with our Customer Technical Support team.; Customer Support will notify you to schedule a webinar for an onboarding and implementation meeting.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of any term where the customer has opted not to renew, Proofpoint will assist the customer in downloading your data from Proofpoint's Platform in CSV format.
• End-of-contract process: Software licenses end on the expiration date of the license term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our cyber-security training is mobile responsive
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Proofpoint's Security Education Platform system architecture is highly scalable and can theoretically support an unlimited number of campaigns and assignments. In addition, we regularly run programs for clients with 300,000+ users.

Analytics

• Service usage metrics: Yes
• Metrics types: Get the granular and high-level visibility you need into your end users’ interactions with assessments, simulated attacks, and training assignments. We offer responsive, easy-to-read reporting with a modern UI, providing more than just completion data so that you can evaluate progress, gauge ROI, and benchmark, track, and trend user knowledge. ; Our reporting tools deliver business intelligence on end-user risk, so you can focus on the areas, topics, and best practices that will benefit you most, improving decision-making across all levels of your organization. These insights help administrators to deliver the right training to the right people at the right time.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Administrators can export reports in various formats including CSV. Additionally, with our new Automated Reporting feature, organizations can automatically send reports to managers and administrators to track progress, gauge results, and plan accordingly. This feature allows organizations to define recipients, frequency, time, and format of the report output, which aids in sharing the responsibility of driving completion and results of the security awareness training.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: The PSAT services do not connect to customer networks. Our SaaS-based solutions can be accessed anywhere via an internet connection, regardless of the user's geographical location. Your users or employees only need a browser to access our knowledge assessments and training modules.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.proofpoint.com/sites/default/files/legal-documents/pfpt-en-hosted-services-sla.pdf
• Approach to resilience: Proofpoint Security Awareness Training performs daily backups and the data is stored and maintained in multiple geographic locations within AWS.
• Outage reporting: https://www.proofpoint.com/sites/default/files/legal-documents/pfpt-en-hosted-services-sla.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All access to the Proofpoint production environment, where services are hosted, by Proofpoint personnel is granted based on role and occurs via an encrypted two-factor authenticated VPN.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • https://cloudsecurityalliance.org/star/registry/wombat-security-technologies/
  • https://privacy.truste.com/privacy-seal/validation?rid=d321f3ac-46cc-41e9-9275-053515c30ee0
  • https://www.privacyshield.gov/participant?id=a2zt0000000GnZUAA0

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NIST 800-53
• Information security policies and processes: Proofpoint has a documented Information Security program, consisting of documented policies, procedures and standards, that broadly comply with the requirements of NIST 800-53 and ISO 27001. This is assessed annually as part of a SOC 2 Type II audit report.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  As Proofpoint has grown, so have our programs continued to evolve to meet our colleagues’ needs, which we believe is essential to attract and retain employees of the highest caliber. We regularly and frequently communicate with and listen to our employees through small group surveys, interactive forums and townhalls, emails and online resources, to then iterate our processes and programs to improve the employee experience. For example, at our weekly townhall meetings, our CEO and other members of the executive team engage our global workforce with updates on the COVID-19 pandemic, our ongoing business operations, and other topics of interest.; ; Over the past year the employee experience has changed. They have encountered, observed and felt a transition from our traditional programs to virtual offerings that employees and their families can participate in, balancing a mix of live and on-demand activity. These online programs include educational classes taught by our fellow colleagues, mental health courses (mindfulness, resilience, meditation), cooking classes, financial well-being support, and “Vacation at Home” ideas. We realized that many of our parents sometimes need a little additional support, and because of this, Proofpoint created programming for Proofpoint kids, which included week-long STEAM camps during the summer, and offered ongoing story time, trivia games, art and dance, writing and oral presentation classes.; ; We launched in the summer of 2020, ProofpointEDU, a series of classes for Proofpoint kids taught by Proofpoint employees including topics like math, science, history, and cybersecurity for kids ages 5-15. Further, we introduced virtual team building programs such as trivia, bingo, escape rooms, and other group activities, all done via Zoom. Our Mindfulness program included music concerts, meditation, and resilience training.; ; In recognition of what we created for our employees, in July 2020, Proofpoint won the Espresa Innovation and Excellence Award for Culture Benefits.

  Equal opportunity

  We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business. We strive to cultivate a culture and vision that supports and enhances the Company’s ability to recruit, develop and retain diverse talent at every level. As a global and distributed workforce, we recognize and celebrate our team members, their varied backgrounds and cultures. Our career development opportunities are designed to foster inclusivity through ongoing career conversations that actively advance and develop people of all backgrounds.; ; We believe that diversity, inclusion, and opportunity is a journey and we are committed to building a diverse and inclusive company and society for our employees, customers, partners, and shareholders. In order to create a more diverse and inclusive work environment, we provide education, training and tools so that all employees can become aware of bias, how it exists and how to mitigate it. As we continue to shape our work environment and world-class organization to be more inclusive and inviting, we are actively striving to build an extensive pipeline of talent through various programs. Our internal programs enable and empower our hiring managers to identify alternative and emerging talent pools and to create an inclusive candidate experience.

  Wellbeing

  Together with our employees we are building a secure future, and it starts with securing our most important asset—our people. Our commitment to wellbeing is built on a foundation of helping employees get access to great programs and resources for maintaining their health. We offer global programs that provide and enhance a healthy, balanced lifestyle. Our localized benefits keep both the individual and family in mind, so our employees can take full advantage of what matters most to them, for where they are in life. We offer employer-paid life, disability and employee assistance programs. We also offer global programs for our employees’ physical, mental and financial health.; ; Since the COVID-19 pandemic was declared in early 2020 and our employees began working from home, we quickly transitioned to virtual offerings that employees and their families can participate in. These online programs include educational classes taught by our fellow colleagues, mental health courses (mindfulness, resilience, meditation), cooking classes, financial wellbeing support, and “Vacation at Home” ideas. Realizing that many of our parents sometimes need a little additional support, Proofpoint created a series for Proofpoint kids, which included week-long STEAM (Science, Technology, Engineering, Art and Math) camps during the summer, and offers ongoing story time, trivia games, art and dance classes. Also launched in the summer was ProofpointEDU, a series of classes for Proofpoint kids taught by Proofpoint employees including topics like math, science, history, and cybersecurity for kids ages 5-15. All of our programs are a balanced mix of live and on-demand activity.

Pricing

• Price: £8.31 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: https://www.proofpoint.com/us/resources/try-security-awareness-training
• Link to free trial: https://www.proofpoint.com/us/resources/try-security-awareness-training

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.