Performance Monitoring & Optimisation Support
Targeted performance monitoring and optimisation support for existing, buyer-owned cloud services. The service identifies performance, efficiency or cost issues and provides evidence-based recommendations. Engagements are time-bound and do not include hosting, continuous operations, incident management or application development.
Features
- Performance assessment using existing metrics, logs and telemetry
- Analysis of performance bottlenecks and inefficiencies
- Assessment of capacity usage and scaling behaviour
- Performance and efficiency baseline definition
- Performance assessment and analysis approach design
- Validation of readiness for release, change or scaling
- Evidence-based optimisation recommendations
- Clear documentation of findings and recommendations
Benefits
- Identifies root causes of performance issues
- Reduces risk of poorly performing cloud services
- Improves decision-making using performance evidence
- Highlights inefficiencies impacting cost and scalability
- Supports safer releases and changes
- Avoids unnecessary remediation or redesign work
- Improves decision confidence ahead of release or change
- Retains buyer control over implementation decisions
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
7 7 5 6 9 5 8 5 8 3 4 9 3 9 1
Contact
Sputnik Digital
Andy Nicol
Telephone: 07713119699
Email: andy@sputnik.digital
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Reporting and proactive results analysis
Service scope
- Service constraints
- This service is delivered as a time-bound, assessment-focused engagement and does not provide day-to-day operational support or managed services. Support is delivered primarily remotely during agreed engagement periods. The service relies on access to existing buyer metrics, logs and telemetry. No performance tests are executed, and no changes are implemented by the supplier. Hosting, provisioning, incident management and application development are not included. Implementation of recommendations remains the buyer’s responsibility.
User support
- Email or online ticketing support
- Yes
- Support response times
- Questions receive a response within 1 business day during support hours. Requests submitted at weekends or bank holidays are acknowledged the next business day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a single standard level of support for this service with no tiers. There are no different support levels and no separate costs for different support levels. Support is included in the service price.
Each engagement has a named delivery lead who acts as the primary point of contact for coordination and escalation. A technical account manager and cloud support engineer are not provided as part of this service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £950.00 | £950.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £950.00 | £950.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £950.00 | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 60386357-8d7f-45c6-93eb-45489fa82b52
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 08187e95-33d6-4e7f-b6e5-a2c921a0853e
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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