SOCIAL TELECOMS C.I.C.
HappyIoT Support Desk & Fault Management
Our UK‑based support desk provides triage, diagnostics and fault resolution for all HappyIoT sensors and devices. We offer multi‑channel assistance, proactive fault alerts, automated diagnostics, battery and health status monitoring, and engineer escalation where required. Issues are resolved quickly to maintain property safety, compliance, and uninterrupted IoT service performance.
Features
- UK-based multi-channel support desk for IoT device issues.
- Proactive fault detection and automated health status alerts.
- Remote diagnostics and troubleshooting for sensors and gateways.
- Battery monitoring and predictive replacement notifications.
- Escalation to field engineers for complex or critical faults.
- Integration with HappyIoT dashboards for real-time fault visibility.
- Ticketing system with prioritisation and SLA tracking.
- Firmware patching and configuration corrections during fault resolution.
- Root cause analysis and incident reporting for compliance.
- Continuous improvement through trend analysis and fault prevention strategies.
Benefits
- Maintains property safety by resolving IoT faults quickly and effectively.
- Reduces downtime through proactive alerts and automated diagnostics workflows.
- Improves compliance with documented fault resolution and reporting processes.
- Enhances reliability via predictive battery monitoring and timely replacements.
- Minimises disruption with rapid escalation and remote troubleshooting options.
- Provides transparency through SLA tracking and detailed incident reports.
- Optimises device performance with firmware updates during fault resolution.
- Strengthens resilience by identifying trends and preventing recurring issues.
- Simplifies management with integrated dashboards and real-time fault visibility.
- Delivers peace of mind with UK-based expert support coverage.
Architecture roles
Business architect
| £525.00 |
£350.00 |
| £700.00 |
£470.00 |
| £850.00 |
£540.00 |
| £980.00 |
£630.00 |
Data architect
| £900.00 |
£580.00 |
| £980.00 |
£630.00 |
| £1,150.00 |
£730.00 |
Network architect
| £700.00 |
£470.00 |
| £875.00 |
£560.00 |
| £980.00 |
£630.00 |
Solution architect
| £750.00 |
£500.00 |
| £900.00 |
£580.00 |
| £980.00 |
£630.00 |
| £1,050.00 |
£680.00 |
| £1,150.00 |
£720.00 |
Technical architect
| £700.00 |
£480.00 |
| £875.00 |
£560.00 |
| £950.00 |
£610.00 |
| £1,020.00 |
£660.00 |
| £1,120.00 |
£700.00 |
Data roles
Analytics engineer
| £450.00 |
£300.00 |
| £650.00 |
£450.00 |
| £750.00 |
£480.00 |
| £850.00 |
£520.00 |
| £950.00 |
£600.00 |
Data analyst
| £450.00 |
£300.00 |
| £600.00 |
£480.00 |
| £750.00 |
£480.00 |
| £850.00 |
£520.00 |
Performance analyst
| £450.00 |
£300.00 |
| £600.00 |
£400.00 |
| £750.00 |
£480.00 |
| £850.00 |
£520.00 |
| £950.00 |
£600.00 |
IT operations roles
IT service manager
| £450.00 |
£300.00 |
| £650.00 |
£420.00 |
| £800.00 |
£520.00 |
| £950.00 |
£600.00 |
Incident manager
| £550.00 |
£350.00 |
| £750.00 |
£480.00 |
Problem manager
| £475.00 |
£310.00 |
| £700.00 |
£450.00 |
Service desk manager
| £350.00 |
£225.00 |
| £450.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Service transition manager
| £400.00 |
£260.00 |
| £550.00 |
£350.00 |
| £750.00 |
£480.00 |
| £900.00 |
£600.00 |
Product and delivery roles
Business analyst
| £400.00 |
£260.00 |
| £475.00 |
£310.00 |
| £650.00 |
£420.00 |
| £800.00 |
£520.00 |
| £900.00 |
£580.00 |
| £1,000.00 |
£650.00 |
Delivery manager
| £500.00 |
£330.00 |
| £700.00 |
£450.00 |
| £875.00 |
£560.00 |
| £1,000.00 |
£650.00 |
Product manager
| £550.00 |
£350.00 |
| £750.00 |
£480.00 |
| £900.00 |
£580.00 |
| £1,000.00 |
£650.00 |
| £1,100.00 |
£700.00 |
Programme delivery manager
| £1,050.00 |
£700.00 |
Service owner
| £900.00 |
£600.00 |
User-centred design roles
Content designer
| £400.00 |
£260.00 |
| £475.00 |
£310.00 |
| £650.00 |
£420.00 |
| £800.00 |
£520.00 |
| £900.00 |
£580.00 |
| £1,000.00 |
£650.00 |
Interaction designer
| £400.00 |
£260.00 |
| £500.00 |
£320.00 |
| £700.00 |
£450.00 |
| £850.00 |
£540.00 |
| £950.00 |
£600.00 |
| £1,050.00 |
£650.00 |
Service designer
| £450.00 |
£300.00 |
| £525.00 |
£350.00 |
| £700.00 |
£450.00 |
| £850.00 |
£540.00 |
| £950.00 |
£600.00 |
| £1,050.00 |
£650.00 |
User researcher
| £425.00 |
£280.00 |
| £500.00 |
£320.00 |
| £700.00 |
£450.00 |
| £850.00 |
£540.00 |
| £950.00 |
£600.00 |
| £1,050.00 |
£650.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Citation ISO Certifitcation Ltd
-
ISO/IEC 27001 accreditation date
-
Wednesday 21 February 2018
-
What the ISO/IEC 27001 doesn’t cover
-
Nil
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Citation ISO Certifitcation Ltd
-
ISO 9001 accreditation date
-
Tuesday 6 November 2012
-
What the ISO 9001 doesn’t cover
-
Nil
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
-
Measures for making facilities used in the delivery of the contract available for community groups, education or training
-
Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
accounts@socialtelecoms.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.