FUTURE ARC SERVICES LIMITED

Service Design | Future Arc

Our consultants offer leading service design experiences in order to radically improve the service you offer customers and users. A mix of research, strategy and innovation help to improve or design completely new services, balancing both user-centred design of digital services with the people and process support required to succeed.

Features

• Qualitatively and quantitatively assess the service that you offer
• User research and user experience mapping
• Discovery, Alpha, Private Beta and Public Beta delivery
• Identify ways to improve users experience/service
• Working in partnership to deliver sustainable user-centric change
• Access to Future Arc subject matter knowledge and expertise
• Delivery utilising GDS Service Design and Service Assessment

Benefits

• Reduce costs and broader process optimisation activity
• Service improvement and user experience improvement
• Increase retention of existing customers
• Up-skilling, capability development and knowledge transfer
• Process optimisation and efficiencies
• Reduced business risk

£300 to £1,700 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@future-arc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

776841008106288

Contact

Wyndham Plumptre
07971045637
hello@future-arc.com

Planning

• Planning service: Yes
• How the planning service works: Our experience of embedding transformational change, combined with our deep knowledge of emerging technologies enables us to deliver transformations that truly make a difference. We work closely with our clients to truly understand their landscape, needs and external environment so that we are able to propose true value additive solutions with integrity. We then tailor our approach based on the needs of the client so that we can support them at any stage along their transformation journey.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At Future Arc, it is always important for us to work collaboratively as a team alongside our clients to deliver the most impactful change in the time we spend together. We pride ourselves on impactful delivery, and a key part of this is making sure our clients can continue to deliver after we have gone. We therefore build knowledge transfer activities into all of our proposals as a core principle of the way that we work. Our methods include: •Face to face Training •Online Training •Undertaking/supporting Capability Assessments •Building development plans •Business Mentoring
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Future Arc we offer all our clients end-to-end setup and migration through discovery, assessment, migration planning, migration and testing and deployment. We enjoy capturing the user need and leveraging our expertise and insight to identify opportunities and make recommendations based on the best digital solution. If a solution does not exist, Future Arc also provides digital build capability. This is very important to us as it gives us the ability to build solutions specific to a user need.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We regularly undertake quality assurance and performance testing to ensure that we are meeting the needs of our clients. Using a service design approach, we continuously challenging ourselves and our clients to ensure we are doing the right thing, in the right way and that we are delivering true value solutions with integrity.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will work with you to define your service requirements and tailor an offering that meets your needs. All general enquires on our website are responded to within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 20/08/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Future Arc are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points. We will encourage all stakeholders to do the same. All employees, partners and associates have a responsibility to ensure that the aims and objectives of the policy are met. With any programme Future Arc aims to: Comply with and exceed all relevant regulatory requirements; Continually improve and monitor environmental performance; Continually improve and reduce environmental impacts; Incorporate environmental factors into business decisions; Increase employee awareness and training.

  Covid-19 recovery

  Future Arc commits to use approaches and measures that contribute to COVID recovery. We do this in the following areas:; Employment, retraining and return to work opportunities for those left unemployed by COVID-19;; Supporting people and community recovery from the impacts of COVID-19;; Supporting organisations and businesses to recover from the impacts of COVID-19, including where new ways of working are needed to deliver services;; Improving workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions

  Tackling economic inequality

  Future Arc focuses on the impacts of any of our services throughout the duration of any engagement, including how we can positively impact economic inequality. This is done through a number of measures and approaches to: - Assess where we can provide skills and jobs to improve inequality - Setting minimum levels of pay for skills that contribute to improvng inequality - Increasing access to candidates with the work projects we work on - Providing access to professional development opportunities in sustainable technical skills

  Equal opportunity

  Future Arc is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. Our approach aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination. The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity. Equal opportunities are also enabled by positive action in recruitment and reasonable adjustments made for staff and stakeholders of Future Arc.

  Wellbeing

  Future Arc believes in putting staff and stakeholders wellbeing first. Firstly Future Arc has in place a Health and Safety policy that is shared with staff and suppliers that includes what the company does to help support wellbeing at work, both in the office and when working from home remotely. Future Arc provides access to wellbeing initiatives to staff that can be tailored to their needs. For example Future Arc operates a flexible working policy, allowing staff to work in locations that suit their needs and promote productivity. Future Arc has a supporting leave policy that allows for people to take a variety of leave for life events and flexibly manage this. There are voluntary wellbeing benefits that employees can also take advantage of to look after both their mental and physical wellbeing, such as Vitality.

Pricing

• Price: £300 to £1,700 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@future-arc.com. Tell them what format you need. It will help if you say what assistive technology you use.