MICRO FOCUS
Micro Focus, now OpenText - Cloud Consulting Professional Services
Cloud Consulting assigns one or more consultants for cloud-related consulting. Specific focus/skills agreed in advance; could include Content Manager, IT Operations, Application Delivery Management, Information Management and Security Intelligence and Operations on software including: ArcSight, Fortify, HCMX, ALM, Voltage, SCM, SMAX, AMX or other products in cloud deployments.
Features
- Pre-engagement review.
- Covers Security Intelligence and Operations (SIOC) for SOCs
- Covers Public Cloud, Hybrid Cloud, Private Cloud, Servers.
- Access to OpenText Cloud technology specialists.
- Security cloud software including: ArcSight, Fortify, Voltage
- Information governance cloud software inculde: SCM, Data Protector, IDOL
- IT Operations cloud software including: HCM, OpsBridge, SMAX
- ADM cloud software including: ALM, Octane, eSignature, QualityCentre, UFT, LoadRunner
- Cloud and data centre analysis, design, implementation, deployment and migration.
- Covers cloud aspects of IT Operations and Service Management .
Benefits
- Based upon activities agreed during pre-engagement review.
- Complement your team with assistance from OpenText Consultants.
- Designed to help improve the time to solution.
- Ensure full utilisation of Cloud within your data centres.
- Intended to help reduce business risk.
- Provides flexible consultants to help with cloud activities.
- Reduce project costs by providing access to OpenText specialists.
- OpenText consultants perform the services working at your direction.
Pricing
£3,600 to £8,832.50 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectoruk@microfocus.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 7 6 9 2 5 8 2 6 9 4 6 9 8 4
Contact
MICRO FOCUS
Micro Focus, now OpenText - Public Sector Team
Telephone: 01635 211332
Email: publicsectoruk@microfocus.com
Planning
- Planning service
- Yes
- How the planning service works
- Our consulting service experts leverage a portfolio of Cloud services that is tightly aligned and optimized for OpenText's enterprise product portfolio. We help plan Cloud Solutions, design Cloud Solutions, implement Cloud Solutions, Migrate Cloud Solutions and operate solutions built on a converged infrastructure platform and enabled by cloud-based, shared infrastructures.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Our consulting service experts leverage a portfolio of Cloud services
- Tightly aligned and optimized for OpenText's enterprise product-portfolio
- Help plan Cloud Solutions, design Cloud Solutions, implement Cloud-Solutions,
- Converged infrastructure platform and enabled by cloud-based, shared infrastructures.
- Migrate Cloud Solutions
Training
- Training service provided
- Yes
- How the training service works
- Educational services. OpenText can provide official certifications and exams on all cloud-related offerings. Micro Focus can provide training and education on new cloud platforms, to ensure users are ready for the Cloud. Management of Change and Desktop mentor (videos and tutorials) can be provided. The Adoption Readiness Tool (and content packs) can be added to your service on request - pricing varies dependent on requirements - see ART listing for standalone details.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Vendor Agnostic
- Contact your Micro Focus representative for a full list
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our consulting service experts leverage a portfolio of Cloud services that is tightly aligned and optimized for Micro Focus's enterprise product portfolio. We help plan Cloud Solutions, design Cloud Solutions, implement Cloud-Solutions, migrate Cloud Solutions and operate solutions built on a converged infrastructure platform and enabled by cloud-based, shared infrastructures.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Vendor Agnostic. Doing the right thing for the customer
- Microsoft is a key partner
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- On field Technical Consultant with industry experience can be utilised for assurance performance testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Other
- Other security services
- Security Operations Centre
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- An on-field technology consultant may be made available to support you when you purchase the service if required . After the service, you can contact your Micro Focus representative for further support. Please discuss specific requirements and pricing with us.
Service scope
- Service constraints
- Services must be consumed within 120 days after purchase.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support is related to cloud software products. Terms are specific to each product and not covered by the related Lot 3 service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The Certification Body of Schellman & Company LLC
- ISO/IEC 27001 accreditation date
- 15/12/2020
- What the ISO/IEC 27001 doesn’t cover
- Wholly compliant
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting climate change
At Micro Focus, we are committed to reducing our environmental footprint and supporting the transition to a low carbon business. We encourage our employees to live and work sustainably – and help our customers and partners address their carbon footprint by implementing carbon-friendly IT strategies, which deliver greater efficiency and extend the life of their existing technology and equipment.
Through our support of the United Nations Sustainable Development Goals (UN SDGs), we are working to adopt and inspire sustainable actions across everything we do to help shape a more sustainable, inclusive and equitable future for all.Covid-19 recovery
Covid-19 recovery
Micro Focus continues to manage the evolving situation and monitor closely how COVID-19 is affecting our communities, our team, our customers, and our partners.
Since the start of global lockdowns, we continue to keep focused on helping you by making it easier to ensure business continuity for your remote workers and your organization.
Micro Focus continues to maintain a state of full operational readiness. Given the unprecedented dynamics of the COVID-19 pandemic, our dedicated COVID-19 Steering Group, comprised of leaders from across our organization, continues to operate and collaborate to adapt our plans as needed.
The COVID-19 Steering Group is actively monitoring the evolving situation, working closely with our teams, customers, and partners locally to ensure that business continues to operate without disruption. Our own business continuity plans are robust, focused on maintaining the delivery of services and support to customers and partners worldwide while supporting our local team.
Having 40 years of experience helping customers navigate the need to build, operate, secure, and analyse their systems – the systems that keep important business and social functions running and optimized. COVID-19 has reinforced the importance of using that knowledge and experience to help our customers and partners. Our goal is to continue to be there for all customers and colleagues in whatever way they need.
We will continue to make content and resources available to all of customers and partners to help you keep your business plans progressing and ensure you have what you need for your own business continuity. We remain confident in the power of our people and of our collective ability to come out stronger. Please know that the entire Micro Focus community is continuing to do our part and are here to serve when and where needed.Equal opportunity
Equal opportunity
At Micro Focus, we are committed to actions that support diversity and inclusion (D&I) in everything we do. We believe in the power of a diverse and inclusive workforce that reflects the many aspects of the customers, suppliers, and communities we serve around the world, and promotes equal opportunity for all. We seek to enable the needs of our customers, drive new business, fuel innovation, and attract, engage, and retain our employees.
We are committed to creating and maintaining an inclusive culture where every employee feels a sense of belonging, has opportunities to grow, express themselves, exchange ideas, and feel heard. This commitment includes providing fair and equal opportunities to both employees and prospective employees throughout their career journeys. We are actively striving to identify and eliminate biases and barriers (seen or unseen) that could delay or prohibit full participation by any individual or group. D&I also means we provide an ethical and safe workplace environment where we treat each other with dignity and respect, creating a culture free of harassment, bullying, and hostility. This is underpinned by our Code of Conduct.
We recognise that each person brings a unique set of qualities, attributes, backgrounds, skills, and perspectives to work. We aim to not only accept but to value and harness those unique differences. Our intention is to achieve our broad business goals by increasing representation of underrepresented people groups, including at the leadership level.Wellbeing
Wellbeing
Employee wellbeing and maintaining mental health are key priorities at Micro Focus.
The Micro Focus Wellbeing program focuses on The Five Pathways to Wellbeing (Stay Connected, Be Active & Healthy, Maintain Emotional & Mental Health, Keep Learning & Give Back) and offers a rich library of resources including tips, videos and curated learning.
Micro Focus also celebrates World Wellbeing Week and Mental Health Awareness Week each year to further highlight the importance of wellbeing of all employees.
Mental Health Awareness training is provided for managers, employees and HR. Through our 24x7 learning resource partners, employees have access to self-paced training on topics such as stress, anxiety and burnout management, meditation, and mindfulness. In addition, we monitor employee sentiment and wellbeing through My Voice surveys.
A global Employee Assistance Program (EAP) is available to all employees and their family members to help address specific life concerns and stressors that impact concentration, motivation and enjoyment of life. Available in multiple languages, EAP is a free, 24/7 confidential service offering counseling and resourcesdesigned to help employees with family, relationship and parenting issues, financial and addiction concerns.
Micro Focus launched a dedicated COVID Resource Center for all employees, providing specific health, wellbeing, including mental health resources such as webinars on managing work life balance, and coping with depression and anxiety. COVID-19 manager-specific training is also provided, offering both coaching and group discussion opportunities to help support managers themselves and to help managers support their teams.
Pricing
- Price
- £3,600 to £8,832.50 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectoruk@microfocus.com.
Tell them what format you need. It will help if you say what assistive technology you use.