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Bromcom Computers Plc

Bromcom MAT MIS for Multi Academy Trusts

Bromcom is a cloud-based MAT MIS that provides a powerful suite of administration, analysis and communication tools for all phases and types of school. In addition to the essentials, Bromcom includes a parent portal, clubs/trips management and student/parent/teacher apps. It answers all your Multi-Academy Trust needs in one intuitive interface.

Features

  • Intuitive Analytics dashboards include Custom, Lesson, Attendance, Behaviour and Insight
  • Record both summative and formative assessments, then analyse performance
  • Efficient attendance registration via any device, including mobiles and tablets
  • The Parent Portal provides a wide range of real-time information
  • Collect, monitor and analyse behavioural events with automated outcomes
  • Staff/Parent/Pupil messaging system with automatic and manual messaging functions
  • Extensive built-in reports alongside a powerful ad-hoc report writer
  • Behaviour workflows, timetabling, Options, Cover, Exams and more
  • Integrated with Power BI to design and present custom dashboards
  • Pupil, Staff/HR record keeping and document management..

Benefits

  • Get a clear picture of school performance with powerful analytics
  • Easily identify trends and act before they become an issue
  • Save money by reducing your reliance on third-party bolt-ons
  • Access and record information from anywhere on any device
  • Flexible assessment allows you to track how you see fit
  • Engage with parents by providing real-time feedback and notifications
  • Our intuitive interface helps to reduce training overheads
  • Bring all functionality into one place, with one simple interface
  • Save hours by administrating clubs, trips and wraparound care online
  • AI workflows and Insight. Google, Microsoft and third-party integration

Pricing

£5,600 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bromcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 7 7 0 6 7 2 9 3 4 1 9 0 2 9

Contact

Bromcom Computers Plc Sales Office
Telephone: 020 8290 7171
Email: tenders@bromcom.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bromcom MAT Finance. A trust can start with either Bromcom MAT MIS or Bromcom MAT Finance, and add in the other service later to have a single integrated enterprise wide MIS, HR, Financial Management, and Budget Planning solution.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
The service is subject to planned maintenance, which is scheduled outside of normal UK school operational hours. Users are always given advance noticed of planned maintenance.
System requirements
  • Web browser: Chrome, Internet Explorer, Edge and Safari supported.
  • Microsoft Word (or compatible) for web merge reporting
  • Microsoft Excel subject to Excel integration requirements
  • Microsoft Power Bi account subject to BI integration requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on priority of ticket our response targets are between 1 hour and four working days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Bromcom uses a Microsoft product for our web chat service. This supports European accessibility standards and prioritises accessibility by design. Bromcom has piloted the software with a range of users as part of the rollout and the evaluation criteria includes an accessibility review for assistive technology users.
Onsite support
Yes, at extra cost
Support levels
At a minimum, third-line (bug fixes) and service maintenance is supplied. Trusts can be accredited to provide 1st and 2nd line support and save support charges. Costs are in the service pricing document. Each customer has a nominated lead support agent and an account manager. This enables Bromcom to provide a service to our customers, which is second to none in the industry. Typically Bromcom provides the Service Desk services for 1st, 2nd and 3rd lines and these are included in the costs contained in the pricing document. All staff working on Bromcom’s Service Desk are both product and technically-trained helpdesk engineers and we aim is to resolve the majority of calls at first contact. Bromcom has a standard SLA to cover support service levels. Bromcom can also adapt the support function if the customer wishes to take on aspects of the support themselves. Multi Academy Trusts, Federations, and Local Authorities may wish to take on the 1st line and 2nd line service desk for all or parts of the solution. Bromcom can provide specialist training and accreditation services to support third parties with this and can support the integration of the respective service desks to ensure efficient escalation channels.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A Project Manager is appointed to manage the on-boarding process from start to finish in consultation with the MAT to make a smooth transition. Bromcom provides a comprehensive data migration service that is the best of its kind to ensure a simple and quick data transfer, with direct data extraction from SIMS, Arbor and RM Integris, with CTF and CSVs used from other systems. SIMS.net users can carry out their own migration with our bespoke software to further reduce cost. Training is provided using a test migration of the school's own data and the System Manager is guided on which aspects of the service can be configured to their school’s needs, although a fully usable default configuration applicable to the school phase/type is provided. Typically the process of migration and training from account creation to ‘Go Live’ takes from 5 days to two months or more depending on how many schools are in the MAT. Groups of schools are onboarded in a cluster to share training charges. Bromcom also provides transitional support in the form of daily phone calls during the first two weeks after the go-live date.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can export data at any time using built-in functions, even before the contract ends. Upon offboarding, we provide up to two copies of the data for each school, supplied as SQL backup files. This allows for testing the data migration process to the new service provider before the final migration. All data requests must be submitted before the contract ends. Additional requests beyond two copies incur a charge of £500 per copy. Late requests after the contract has ended, and if your data can still be recovered from data backups, will also incur a charge of £500 per request.

The SQL data backups are made available to the school from Bromcom's secure FTP (SFTP) site or can be uploaded to a secure location chosen by the school.
End-of-contract process
Customers can manually export data at any time before contract termination. Additionally, the school will receive, at no extra charge, up to two copies of their SQL database via Bromcom's secure FTP site. Once the contract expires, the school account is decommissioned, and no further access is granted. Your Bromcom MIS data, including saved documents, is securely deleted from the cloud service within 30 days of contract expiry or sooner upon customer request. Data backups taken before contract expiry will retain the school's data for 30 days, after which they will be automatically deleted. Database restoration requests after contract termination, and subject to the data still being available, incur an additional charge of £500 for each request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Certain web pages render according to screen size and having a touch interface or a keyboard.

HTML5 utilised by the application.

Apps are also available for mobile devices. These are freely available for iOS and Andriod.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Bromcom MIS is accessible via a GUI. Access is only provided to authenticated users. Its design allows module access via a menu, global search, and user favourite links. Our comprehensive online support includes online help, a knowledge base, and "walk throughs" for user guidance. Each module features a consistent, visually intuitive layout, displaying only accessible functionality. The GUI includes a central MIS dashboards and offers visibility into all available processes, maintenance tasks, and reporting options tailored to individual users.

Additionally, registered users can conveniently log and monitor incident tickets through our user website, ensuring streamlined incident reporting processes.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We test the service with web accessibility evaluation tools to help assistive technologies.

The service does not need a mouse and is accessible using a keyboard.

The service is compatible with the range of accessibility tools including magnify, zoom, high contrast, text to speech as well as functioning with third party accessibility tools such as JAWS™ and Naturally Speaking by Dragon.

Accessibility features such as size re-rendering are routinely tested with each release.

The service does not use sound.

Clickable buttons change colour when they are hovered over

The service provides mouse-over tool tips that help understanding and navigation.

Greyscale colour does not obscure the display.

Favourites can be set up for ease of access.

Service web page URLs reflect the function being accessed as a visual aid and can be used as shortcuts outside of the service. Login security is maintained however the service is accessed - if a user links to a page and is not yet logged in, they first be required to log in before being taken to the specified page.
API
Yes
What users can and can't do using the API
Bromcom’s API is a secure web service facilitating automatic data transfer with third-party systems. This option is free to use, with a complimentary support programme for third parties integrating with Bromcom services.

The API encompasses all data items, subject to access permissions. Only authenticated connections can retrieve data, managed by the buyer (school) for data control. Data transfers are encrypted via HTTPS connections.

Read-only API access is provided for all data items. Our write-back API capabilities are comprehensive and continuously evolving to meet integration needs.

If a third party encounters a scenario where write-back is unavailable for specific data, they should notify Bromcom. We will then develop an additional API to accommodate the new requirements.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers (schools) can adjust the menu of options used, add the school logo, set the rules for user authentication, adjust report templates and where used, assessment tracking schemes and behaviour/reward schemes. Usable defaults are provided. These are adjusted by the administrator level user(s) of the buyer (school). Users can further customise their dashboard, search tools, quick menu, favourite shortcuts and selections. Customisation is carried out using the supplied service web pages to suitably authenticated users.

Scaling

Independence of resources
The service is designed to deliver stated services under all normal load conditions, including peak loading. It utilises PaaS to dynamically adjust services to changing demand. 24/7 load monitors track service loading, and alerts notify staff weekly of performance, confirming PaaS adjustments' effectiveness and flagging exceptions. Service capacity and out-of-hours minimums increase in steps with customer numbers. Load balancing is employed for load distribution.

Analytics

Service usage metrics
Yes
Metrics types
We provide users with the following metrics via our support site:

Service uptime status,
Number calls raised, opened, and closed.

We can supply reports that provide you with the following information:
% of calls responded to within the SLA,
% of calls resolved within the SLA,
A call break-down by product and priority.

Automated reports can also be setup and e-mailed; an example being calls raised this week and outstanding calls.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Bromcom MIS goes beyond the essentials like School Census, Assessments, and CTF data. It lets you easily export a wide range of information. Most reports have built-in export options. There's also a standard toolbar for exporting any report to Word, PDF, Excel etc.

For powerful data manipulation, Bromcom offers even more options:

Secure API: This allows for direct connections with third-party applications, giving you ultimate flexibility in managing your data.

Integrations: Bromcom integrates seamlessly with Power BI, Office 365, and Google for streamlined workflows.

Excel Add-in: Automate data extracts with the convenient Excel add-in, saving you valuable time and effort.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
  • RTF
  • Web Archive
  • Word Document
  • XPS Document
  • TIFF file
  • XML
  • MHTML
  • OData Feed
Data import formats
  • CSV
  • Other
Other data import formats
  • XML (Including CTF and ATF)
  • Excel
  • EDI
  • API (Data can be injected via API)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim to provide customers with 99.95% availability between core schools hours, 8am to 5pm and 98% at off peak times. These figures do not include downtime for planned maintenance and upgrades. Customers are informed 5 days in advance of any planned work. In the event of a serious service failure we provide service credits.
Approach to resilience
The service is hosted by Microsoft Azure on a Tier III platform with Tier IV physical infrastructure that offers 99.95% uptime service levels. Further information about the physical security of the data centres, geo-redundancy and other aspects of our resilience planning are available on request.
Outage reporting
We provide a service status dashboard, which is available through our support site along with e-mail notifications to customers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
This can be configured to request in addition to password, random characters from a user entered memorable word. Password and random character rules are defined by the school's MIS administrator. IP and time restrictions can also be associated to user accounts.
Access restrictions in management interfaces and support channels
Only successfully authenticated users have access to management interfaces and online support channels. Telephone support channels also require the successful completion of a verbal authentication procedure before support will be given.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PEERS QUALITY ASSURANCE LTD
ISO/IEC 27001 accreditation date
09/05/2026
What the ISO/IEC 27001 doesn’t cover
Nothing is excluded from our ISO/IEC 27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Worldpay
PCI DSS accreditation date
07/06/2023
What the PCI DSS doesn’t cover
Nothing is excluded. All applicable services are covered by our certification.
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 27017 (data centre)
  • NIST CSF (data centre)
  • CMMC (data centre)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Data Security Policy,
Personal Data Security Policy,
Safe guarding Policy,
Data Protection Policy,
Business Continuity Management,
Computer and e-mail acceptable use policy,
Internet acceptable use policy,
Password protection policy,
Clean desk policy,
Physical security practices policy (e.g. building).

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Policies are in place to regulate the creation, testing, implementation and retirement of each component of the service. Beta environments are used in which tests are carried out on the internal performance of new components and their interaction with the main service.
Multiple stakeholders are involved in the change process as users generate requests and they are considered from the perspective of utility, feasibility and security. The purpose, scope and responsible engineer of each change is logged, so an audit trail is available. After beta testing a separate risk analysis is conducted to consider any unforeseen impact on the service.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
To maintain a secure network patches are reviewed within four hours of release then classified as emergency, critical, non-critical or non-applicable. Emergency patches are deployed within eight hours, while other applicable patches are applied within five days. The IT Manager undertakes a continuing process of vulnerability monitoring, identifying threats through daily scans of the network for known attacks and vulnerabilities and review of external sites, including ncsc.gov.uk and those of all vendors whose software operates within the network. All networked devices have current anti-virus software and vulnerability through human action/error is minimised by data security training for all staff.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Security at the border of the network is maintained through account locking at the third unsuccessful login attempt and the (optional) restriction of acceptable IP addresses for roles or users. Users with appropriate access can schedule an activity log to be generated to identify unusual patterns of access or activity. When data breaches are identified a defined process is followed and the incident is tagged as a breach for purposes of audit so that system integrity can be restored as quickly as possible. Data Breach Incidents are of critical priority and are resolved within three days.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are logged and strictly dealt with following pre-defined processes. Faults are identified, quickly isolated and a potential work around determined. If no workaround is possible, or the incident is deemed to have too great an impact on system operation then the recovery phase of the Change management processes returns the system to its prior state within SLA timeframes. In the event that a work around is available, this will be distributed to all system users and work on a permanent solution will be undertaken via Problem Management. Customers have online access to review the status of their incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
London Grid for Learning (Atomwide)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Here's a breakdown of Bromcom's key principles to fight climate change:

Continuous Improvement: Bromcom pledges to constantly enhance its environmental performance by minimising resource consumption, waste generation, and maximising sustainability.

Resource Efficiency: We strive to use fewer resources while ensuring optimal utilisation, minimising waste.

Carbon Footprint Reduction: Recognising the urgency of climate change, Bromcom commits to measuring and mitigating its carbon footprint by setting annual goals for environmental performance.

Waste Management: Bromcom follows a "reduce, reuse, recycle" approach to manage waste, minimising its environmental impact.

Pollution Prevention: Bromcom actively manages operations to prevent pollution, showcasing their dedication to environmental preservation.

Sustainable Building and Procurement: We consider environmental factors in infrastructure decisions and align supply chains with sustainability goals.

Legal Compliance: Bromcom adheres to all applicable environmental legislation to meet or exceed regulatory standards.

Carbon Offset Strategies: In addition to the principles mentioned above, Bromcom has implemented a Carbon Reduction Strategy with these elements:

Renewable Energy: All our services are transitioning to renewable energy sources to power operations, reducing reliance on fossil fuels and carbon emissions.

Carbon Offset Credits: By investing in carbon offset credits and environmental projects, Bromcom aims to counteract operational emissions.

Green Transportation and Flexible Work Arrangements: We encourage eco-friendly commuting, flexible work hours, and telecommuting to minimise emissions caused by commuting.

Partnership with Microsoft Azure: This partnership amplifies Bromcom's environmental commitment by leveraging Microsoft Azure's focus on renewable energy, water positivity, zero-waste certification, and net-zero deforestation.

Eco-friendly Practices: Bromcom actively promotes additional eco-friendly practices:
Video Conferencing: Reducing the need for travel.
Paperless Office: Minimising paper usage. Removal of printers.
Recycling Initiatives: Encouraging proper waste disposal.
Reduction of Single-Use Plastics: Lowering environmental impact.

Bromcom has a strong commitment to environmental sustainability through these actions, partnerships, and a corporate culture that values sustainability.

Covid-19 recovery

To support schools in their recovery following the Covid-19 pandemic, Bromcom utilises an agile approach to development, demonstrating a commitment to meeting the evolving needs of schools, Trusts, and Local Authorities. This agile methodology enables Bromcom to swiftly adapt its products and services to the dynamic landscape of education post-pandemic. By prioritising feedback and requests from its extensive customer base, which contributes to a high percentage of suggested developments, Bromcom ensures that its system remains finely tuned to the requirements of schools. This responsive and flexible approach not only addresses current challenges but also establishes a framework for future resilience. Should similar crises arise in the future, Bromcom's agility will empower it to respond promptly and effectively, ensuring uninterrupted operational functionality for its users.

Tackling economic inequality

Bromcom's initiatives indirectly contribute to help level the playing field that will help tackle economic inequality. These initiatives are:

Bridging the Skills Gap: Many lack relevant skills, hindering economic mobility. Bromcom's Work Placement Scheme addresses this by equipping young people with valuable work experience and industry knowledge, potentially leading to higher-paying jobs in the future.

Breaking the Cycle: Economic inequality often disproportionately affects younger generations. By offering financial support for travel and a potential pathway to full-time employment, the scheme empowers young people from diverse backgrounds to gain a foothold in their careers, potentially disrupting cycles of economic disadvantage.

Meritocracy and Inclusivity: Bromcom's focus on ability over educational background creates opportunities for those who excel in their roles, regardless of formal education. This levels the playing field for individuals from lower socio-economic backgrounds, promoting social mobility and financial security.

Investing in the Future: Local School Work Placements. Bromcom's commitment to offering work placements to local schools fosters a valuable connection with the community's future workforce. This provides young people with early exposure to potential career paths, helps them develop relevant skills, and broadens their understanding of the professional world. By offering these placements to a diverse range of schools, Bromcom can ensure that young people from all backgrounds have the opportunity to participate, potentially sparking an interest in fields they might not have otherwise considered. This early exposure can empower young people to make informed decisions about their future education and career paths, ultimately contributing to a more equitable distribution of opportunities across society.

By focusing on these areas, Bromcom aims to help tackle economic inequality and create a fairer future for all.

Equal opportunity

Bromcom demonstrates a commitment to fairness and inclusivity through several initiatives:

Work Placement Scheme: This program offers valuable work experience to young people, potentially regardless of their background. This levels the playing field for those who might not have access to extensive networks or financial resources for internships.

Meritocracy and Ability: Bromcom focuses on an individual's skills and performance, not just educational background. This opens doors for talented individuals who might lack formal qualifications. This is especially beneficial for those from underprivileged communities who may not have had equal access to quality education.

Diversity as Strength: Building a diverse workforce with different perspectives and experiences benefits both Bromcom and society. By focusing on ability over background, the company fosters a more inclusive environment and creates opportunities for a wider range of talent.

Unconscious Bias Training: Bromcom provides CPD training to staff, and guides hiring managers to ensure fair and unbiased assessments during their recruitment and promotion processes.

Mentorship for All: Bromcom's expectation of supervisors and managers to mentor new staff reinforces their commitment to equal opportunities. This personalised guidance and support cater to each individual's specific needs, regardless of their background.

By taking these steps, Bromcom solidifies its commitment to equal opportunities and creates a truly inclusive workplace that fosters the potential of all individuals, regardless of background.

Wellbeing

Bromcom champions staff wellbeing by implementing various initiatives that create a positive and supportive work environment.
The key approaches taken are:

Work-Life Balance: Bromcom empowers employees to manage personal commitments and achieve a healthy work-life balance through flexible working arrangements like remote working and flexible hours. This approach reduces stress and promotes overall wellbeing.

Supportive Culture: Bromcom's focus on inclusivity and mentorship fosters a sense of belonging and camaraderie amongst colleagues. This positive and supportive work environment is crucial for staff wellbeing.

Professional Development: Bromcom's investment in training and development programmes provides opportunities for ongoing learning and skill development. This empowers staff to feel valued, advance their careers, and fosters a sense of accomplishment and job satisfaction – all contributing to overall wellbeing.

Healthy Work Practices: This supportive environment, flexible to employees' needs, indirectly promotes healthy habits. Reduced stress and a positive work culture can lead to better sleep patterns, healthier eating choices, and increased physical activity, all contributing to overall wellbeing.

Wellness Programmes: Bromcom has taken a significant step by introducing a mental health wellbeing programme, directly addressing a crucial aspect of employee wellbeing.

Regular Feedback: Bromcom encourages open communication and provides opportunities for regular staff feedback, including anonymously if preferred. This empowers staff, demonstrates Bromcom's commitment to addressing their needs, and contributes significantly to their well-being.

By implementing these initiatives, Bromcom demonstrates a strong commitment to fostering a healthy and supportive work environment that prioritises the wellbeing of its staff.

Pricing

Price
£5,600 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited access trial accounts are available following service demonstration and a review of requirements. Trial accounts are on a shared sample database and usually limited to one week of access, on a first come, first serve basis.
Link to free trial
https://cloudmis.bromcom.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bromcom.com. Tell them what format you need. It will help if you say what assistive technology you use.