HOMELESS LINK

In-Form

In-Form is a client relationship and housing management application built on Salesforce.com. Used by 350+ non-profits and local authorities, In-Form is user-friendly and packed with features to support clients, collaborate with colleagues and measure impact. Our 40+ Salesforce experts help non-profits improve business processes, save staff time and manage properties.

Features

• Real-time reporting and dashboards
• Customisable and scalable to meet changing requirements
• Wide range of outcomes and distance travelled tools as standard
• Full suite client management and safeguarding functionality
• Granular client data sharing controls across staff and services
• Task management automation, reminders, alerts and workflows
• Complete housing management of rent, repairs, compliance and asset management
• MyIn-Form tenant facing portal
• Embedded online forms, surveys and automation
• APIs available and seamless integration with other systems

Benefits

• Access real-time client and service management data
• Gain valuable insights from dynamic reports and dashboards
• Monitor impact, client outcomes, staff and organisational performance
• Streamline data collection and business processes
• Better management of safeguarding and other incidents
• Improved housing management across rent, TSMs, planned and responsive repairs
• Be confident that your data is secure with daily backups
• Flexible system to meet your organisation's changing needs
• Access outstanding ongoing support, training and consultancy
• Empower your tenants to manage requests and their data

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cainan.loubon@homelesslink.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

777341664542807

Contact

Cainan Loubon
07949458825
cainan.loubon@homelesslink.org.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Sales force productivity and management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: In-Form can be used alongside other CRM functionality on the Salesforce platform.
• Cloud deployment model: Private cloud
• Service constraints: An up to date browser is required to use In-Form on pc or laptop. Details of these are provided on help.salesforce.com. The new Salesforce release is installed automatically 3 times a year. During this time there may be a very short (a few minutes) interruption to service. This usually takes place overnight and at weekends.
• System requirements:
  • An up-to-date browser - details provided on help.salesforce.com
  • Device operating system e.g. mobile/tablet - details on help.salesforce.com

User support

• Email or online ticketing support: Yes
• Support response times: Homeless Link provides an In-Form support service from 09:00 to 17:00 on Business Days. Support cases raised during Business Hours receive a response within one Business Day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide one support level for all In-Form Enterprise customers. Support is included in the per user annual licence costs. The member of staff assigned to a support case (ie consultant or senior consultant) will depend on the complexity of the case. We can provide a technical account manager or cloud support engineer for large projects.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: In-Form by Homeless Link offers end-to-end support for organisations using the service. Our team of 40+ experts work closely with the organisation to understand requirements, design the system, and work to support users at all levels of IT proficiency. ; ; For most customers we recommend at least a 1 day onsite or online end user training. However our training offering can be customised to the customer's needs - this can include a combination or mixture of on site/online training ie end user training, In-Form Housing, Reporting, System Admin and Train-the-Trainer session types. ; ; We also provide user guides, videos and other regular customer online training resources e.g. quarterly report training webinars to supplement the training. Users can also access Salesforce's extensive online e-learning resource Trailhead.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Option 1 - full data extraction which pulls all data into unformatted excel spreadsheets. This option can be actioned free of charge as it is completely unformatted and will involve intervention on the customer's end to format it in the manner required for a new system.; ; Option 2 - a targeted and formatted data export. This would involve the customer providing In-Form staff with all of the objects/data areas they would like exported from their system, i.e. clients, risk assessments etc. We will then export the data into excel spreadsheets that only include the fields in use on the customer's page layouts. This option is chargeable.
• End-of-contract process: Included in the price of the contract:; On termination of the contract all licences granted shall immediately terminate and access to In-Form services shall immediately cease. Homeless Link may destroy or otherwise dispose of any of the customer's data in its possession unless Homeless Link receives, no later than ten days after the effective date of the termination, a written request for the delivery to the customer of the then most recent back-up of the customer data. Homeless Link shall use reasonable commercial endeavours to deliver the back-up to the customer within 30 days of its receipt of such a written request, provided that the customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination).
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users requiring mobile access download the Salesforce mobile application, providing a fully mobile optimised version of the In-Form application in Salesforce.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The core set of APIs includes:; REST API; SOAP API; Tooling API; Chatter REST API; Bulk API; Metadata API; Streaming API; Apex REST API; Apex SOAP API; Data.com API; The following URL contains additional information:; https://developer.salesforce.com/developer-centers/integration-apis; ; Homeless Link will work with customers to understand API needs.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Point-and-click configuration: the Salesforce platform, upon which In-Form is built, makes it easy to modify the functionality of In-Form to meet your unique requirements. Working with the metadata framework and a series of simple point-and-click wizards, you can design custom user interfaces and modify the structure of the data model and the application’s business logic. Configuration enables organisations to modify objects, fields, validation rules, workflow, security settings, formulas, and much more without the need for code.; ; Customise with code: although point-and-click configuration with the Salesforce platform is the fastest and easiest way to customise, some functionality is beyond the constraints of a metadata framework. For such cases, developers can create needed functionality in open-ended development environments, using toolkits for most of the common programming languages, or Apex.; ; Customers who wish to customise their In-Form system can do so but only after one of their staff has completed our System Admin training, or have achieved the appropriate Salesforce Administrator certifications.

Scaling

• Independence of resources: Scaling is handled by the Salesforce force.com platform.; ; The current daily transaction average for Salesforce is regularly 6 billion, consistently at sub 250ms response time within the Salesforce environment. Salesforce runs on Hyperforce, a cloud-native infrastructure built for elastic scaling, running across availability zones with horizontal scaling and load balancing for redundancy and capacity growth. Within each logical system, Salesforce use load balancers to distribute load among multiple web and application servers for additional scalability and redundancy. The multitenant application design, combined with the fastest servers and high-performance networking infrastructure available, guarantees fast performance.

Analytics

• Service usage metrics: Yes
• Metrics types: - Specific adoption, usage, and volumetric measures.; - User metrics; - Application usage
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The export of data is a function of the reporting feature as standard.; Reports can be either be:; - exported in a way that maintains formatting into an .xlsx file; or; - exported with only data to an .xlsx or .csv file; ; Bulk or more complex data exports can also be supported and discussed with the customer.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability ‘fix’ times shall be within one Business Day of the incident being identified. ‘Fixes’ shall be defined as work carried out by Homeless Link to resolve any service availability issues that relate to the In-Form application and are within their control. This may include programming, upgrading, rebuilding and restoring the In- Form application. ‘Fixes’ do not include issues which are the responsibility of SFDC and which will be notified by SFDC on their website: https://trust.salesforce.com/en/ ; ; Please note that the time taken for some fixes may be dependent on support from another party, eg SFDC. This may impact Homeless Link response times as Homeless Link does not have control over the support response times of the other party.; ; "Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for (minimal) planned downtime, for which Salesforce gives customers prior notice, and force majeure events. Historically this has meant a 99.9% availability. Live and historical statistics on Salesforce system performance are publicly published at: https://trust.salesforce.com/en/#systemStatus"
• Approach to resilience: Resilience is managed by the Salesforce force.com platform.; ; To maximise availability, the service is delivered using a world-class data centre infrastructure consisting of a primary production data centre, a full capacity secondary data centre for hosting the service provided to customers. The infrastructure utilises carrier-class components designed to support millions of users. Extensive use of high availability servers and network technologies, and a carrier-neutral network strategy help to minimise the risk of single points of failure, and provide a highly resilient environment with maximum uptime and performance.
• Outage reporting: Outages are managed and reported by the Salesforce force.com platform.; ; Outages are publicised on a public portal and via email alerts. Escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access for service support and delivery is available to our technical team only through restricted SSO in a centralised management platform.; ; Additionally access to the management interface for the customer to configure their salesforce environment, is available upon request for named users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: National Cyber Security Centre Cyber Essentials Plus
• Information security policies and processes: Security policies and processes:; -Data Protection Policy; -Global Privacy Policy; -Data Breach Response Procedure; -ICT Usage Policy; -Information Security Policy; ; The Board of Trustees recognises its overall responsibility for ensuring that Homeless Link complies with its legal obligations. The lead for data protection issues is currently the Deputy CEO. Each team or department where personal data is handled is responsible for drawing up its own operational procedures including induction and training to ensure that policies are adhered to when handling personal data in the course of their projects. All staff, temporary staff, trainers, consultants and volunteers are required to read, understand and accept any policies and procedures that relate to the personal data they may handle in the course of their work. Significant breaches will be handled under Homeless Link's disciplinary procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change requests are gathered from a range of sources. These are fully scoped and put to a change management committee and stakeholders; approved where applicable and developed following an agile methodology allowing for continuous improvement and change based on feedback.; In order to prevent any potential security impact, all changes must ensure that In-Form remains entirely contained within the Salesforce platform. This ensures that all security implications are handled by Salesforce.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is handled by the force.com platform.; ; "Salesforce has various vulnerability management processes in place around internal scanning, external scanning & vendor patch release management. Technical operations and security personnel monitor vulnerability alerts and patch release notifications from vendors and other sources. There are associated evaluation and deployment processes in place. Salesforce also regularly performs self-vulnerability assessments using various tools and techniques, such as Qualys.; ; In addition, Salesforce uses external service providers to perform an application vulnerability assessment after each major release and network vulnerability assessments quarterly. There is also an on-going external application scanning service used.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is handled by the Salesforce force.com platform.; ; Salesforce's Computer Security Incident Response Team uses a security event logging and management system to manage the alerts and logs generated by devices on our network and provide protective monitoring. The system consists of a central database, management server, and distributed agents. The distributed agents receive events from network devices and systems on the network, then compress, encrypt, and transmit the data to the management server and database for processing. Correlated events are configured to generate alerts and logs which are monitored on a 24/7 basis.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management is handled by Salesforce force.com platform.; ; Salesforce has a formal Incident Management Process that guides the team in investigation, management, communication, and resolution activities.; ; Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and posting on trust.salesforce.com.; ; Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial In-Form system with all features and sample data included is available for 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E47feb44-d725-4ed8-83ae-4cedd3086615
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7a86918a-866d-4251-82c4-92da6cbe0760
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cainan.loubon@homelesslink.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.