BUILT INTELLIGENCE LTD

FastDraft Construction Contract Management Software

FastDraft is our easy-to-use Construction Contract management platform (NEC3, NEC4, JCT, FIDIC and bespoke forms of contract), enabling project teams to consistently communicate and manage contract notices, monitor project performance and outcomes; increasing your teams productivity and compliance.

Features

• Simple, intuitive, out the box web-based contract management tool
• Central platform for contract admin, project management and project reporting
• Consolidated contract management reporting which can be produced on demand
• Integrated system containing your workflow, guidance, reporting and contract forms
• Automated benchmarking of your performance against external KPIs
• Supporting NEC3, NEC4, JCT, FIDIC contracts and bespoke forms/notices
• Integration Hub - consolidate project data across common software products.
• In App Contract Coaching
• Embedded PowerBI Reporting and Analytics
• An audit trail for all contract communications

Benefits

• Efficient semi-automated system, reporting and completing contract management forms
• Reinforce better practice, includes strict timetables and processes from NEC/JCT/FIDIC
• Increased transparency as the project team can flag issues earlier
• Improved management Information, consistent claims reporting across your project portfolio
• Provides single enterprise approach reducing the burden on project teams
• Captures causes of claims enable improved performance across the system
• Reduced administration, reporting time and costs
• Automatically flag tasks and warnings in line with appropriate timetables
• Tailored solutions, with corporate logos, colour schemes and custom rules
• 100% managed service, updates, backup and monitoring

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@builtintelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

777471850339457

Contact

Laura Parsonage
0117 214 0890
enquiries@builtintelligence.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Asite; Microsoft SharePoint ; Microsoft Project; Microsoft Project online; Oracle Primavera (P6); SAP; Excel; Microsoft Power Automate
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: All non-critical software updates occur outside normal office hours, usually between 9pm and 12am, all users will be warned on login about any impending updates. Critical maintenance may happen during office hours but this will only happen if there is a functional issue with the system affecting all users.; Online support is available via help pages, FAQ sections and training information.
• System requirements:
  • Internet Access (minimum 1024kbps)
  • Internet Browser (Latest version Edge, Firefox, Safari, Chrome etc)

User support

• Email or online ticketing support: Yes
• Support response times: No, we aim to respond within 1 working hour 24/7 7 days a week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We have not currently carried out any testing of assistive technology solutions with our web chat system but are waiting for confirmation from our supplier that this has been carried out
• Onsite support: Yes, at extra cost
• Support levels: We provide telephone and email support free of charge to all our customers, on-site support requirements are negotiated on a per customer basis and charged at our standard day rate plus expenses for a technical account manager
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide virtual or onsite training to key users, because of the intuitive nature of the software with regards to the contract, its simple to pick up by anyone even those with a beginners knowledge of NEC/JCT/FIDIC3 or contract management.; ; An ever-growing FAQ section and online training portal allows users to quickly answer any basic questions, more complicated ones can be submitted to the dedicated support team, whether that be software related or contract governance related.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All individual reports and registers can be downloaded by users in Excel, CSV and PDF format at any point.; ; A full download of the contract communications, all registers and all reports can be provided within 2 working days.; ; Upon request a full download of all communications can be sent to any superuser within 2 working days.
• End-of-contract process: A full download of the contract communications, all registers and all reports can be provided within 2 working days upon request at no additional charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service, apart from the system is a responsive design so all items are available on mobiles and tablets. For an optimal user experience its recommended to use on a desktop or a tablet
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: We provide WEBAPI 2.0 RESTful web services authenticated using OWIN Auth 2.0 authentication via secure HTTPS protocols hosted on the Microsoft Azure global cloud infrastructure. The API services allow any authenticated device (mobile, web, desktop etc.) to securely connect to the platform and interact with the platforms feature sets. The platform provides responses through JSON text ensuring minimal bandwidth usage, clear readability of the data transferred and greater support for connecting clients.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Our product provides WCAG 2.2 AAA compliant version to help make the software as accessible to as many users as possible.
• API: Yes
• What users can and can't do using the API: FastDraft is a 100% API driven SaaS solution and all tasks/actions that can be performed using FastDraft is done so via our API. We provide WEBAPI 2.0 RESTful web services authenticated using OWIN Auth 2.0 authentication via secure HTTPS protocols hosted on the Microsoft Azure global cloud infrastructure. The API services allow any authenticated device (mobile, web, desktop etc.) to securely connect to the platform and interact with the platforms feature sets. The platform provides responses through JSON text ensuring minimal bandwidth usage, clear readability of the data transferred and greater support for connecting clients.; The platform utilises the Microsoft Azure infrastructure to ensure security of the platform along with load balancing, autoscaling, backups, disaster recovery and automated management to provide a reliable, stable and high performing application.; By utilising the rich feature sets of the cloud infrastructure we are able to gain detailed insight into the performance of the platform and ensure access to the application and its services continue uninterrupted.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: For all clients, bespoke customisation and development is available to allow the system to specifically work in the way that they require. We can advise from an expertise point of view about whether any changes are in breach of the contract guidelines.; Super User management is currently under development to allow users to manage their users and contract status, all these items can currently be amended/rectified through our support system. However, there is an option to subscribe to an Enterprise (Dedicated Instance of the platform) which will enable administrating the platform by the customer.

Scaling

• Independence of resources: Using the hybrid cloud platform with Microsoft Azure, we're able to give individual contract environments their own processing power which are seamlessly increased to the requirements needed by their users. FastDraft is a PaaS service that utilises numerous Azure resources to provide a scalable, reliable, secure and high performing platform. Examples of such services are Serverless DB’s, App Services, Blob Storage and CDN’s; all supported by Microsoft’s global cloud network.

Analytics

• Service usage metrics: Yes
• Metrics types: There is a real-time dashboard of all the key usage metrics that can be tailored to the user level and requirements.; ; All registers can be downloaded so users can create their own reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All individual reports and registers can be downloaded by users in Excel, CSV and PDF format at any point.; ; A full download of the contract communications, all registers and all reports can be provided within 2 working days
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Zip file
  • Orginal file format for all attachements uploaded
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Original file format of attachements
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We contractually guarantee 99.5% availability apart from for scheduled maintenance downtime which are carried out outside normal working hours.; ; Any failures to meet this level of availability will result in service credits awarded to the customer.
• Approach to resilience: Microsoft's Azure datacentres availability was engineered to meet the highest common denominator – mission critical support for intranet, extranet, and online services. Typical of the state of- the-art facility designs at the time, these facilities were fault tolerant, concurrently maintainable and populated with scale-up servers housing redundant power supplies and myriad hot-swappable components.; All data is collocated across centres throughout EEA.
• Outage reporting: We have a 3rd party monitoring service in place on top of the standard monitoring offered by our cloud hosting supplier. It provides a dashboard, API and alerts via SMS and email.; ; Clients will be made aware of any unplanned outages via email alerts, within one working hour. Any planned maintenance will be alerted to users via their dashboard no later than 24 hours before the scheduled start

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is made available to authorised internal personnel, authorised hosting provider support teams and authorised database administrators have access to any data.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS). We hold quarterly Information Security Board meeting to review the ISMS. We are also accredited under the Cyber Essentials Plus Scheme (http://www.cyberessentials.org)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our in-house development strictly follows ISO27001 standards, integrating with our quality controls. Microsoft Azure DevOps drives our internal development. We engage accredited CREST external security experts for comprehensive penetration testing, aligned with government and private sector standards. Testing occurs annually and with major upgrades. Code management employs version control, tracked via ticketing, ensuring prioritization and management. Updates undergo rigorous testing in a dedicated environment before deployment. Hosting environments feature incremental backups for flexible rollbacks. With Microsoft Azure, we manage infrastructure, benefitting from automatic deployment of updates and patches per our release schedule.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our penetration testing partner is iStorm. Solutions approved and provide services specialising in offering the strongest endpoint protection platform against hacking and industrial espionage.; ; We monitor all 3rd party vendors of each of the system components for the latest software updates and security patches.; ; Our cloud hosting provider Microsoft Azure, offers security monitoring of infrastructure and application behaviour as standard. All account credentials are managed via an encrypted system access to which is limited to the appropriate staff.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: On top of the standard monitoring services offered by our cloud hosting provider we also include a 3rd party monitoring service which reports on system level issues and events.; ; We also employ a distributed network availability monitoring tool which providers alerts on the availability of the various services from multiple locations across the internet.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have an Incident Management procedure within our ISO 27001 certified ISMS. Users can track and log events via 24/7 online support ticket service. Incident reports are available at request.; ; Any incidents are first tracked by our ticketing system and then if required, escalated to our technical team. All progress and feedback is managed through our ticket system and followed up until the issue is confirmed resolved by the client.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer a 'sandbox' version of the service containing dummy data should this be required for evaluation purposes. It will contain a single working instance of the system but won't include any customer data or bespoke functionality

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 31 May 2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Tuesday 11 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 810b09fd-aca9-4764-b7da-b03e8c0904ce
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6d5b93f0-591a-4688-af09-1fd191d0aae9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@builtintelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.