IPSOS (MARKET RESEARCH) LTD

Microsoft Power BI: Data Visualisation

Power BI is a cloud-based business analytics service that enables organisations to connect to, visualise and analyse data with greater speed, efficiency, and understanding. Power BI connects users to a broad range of live data through easy-to-use dashboards, provides interactive reports, and delivers compelling visualisations that bring data to life.

Features

• Business intelligence (BI) and Management Information (MI)
• Power BI provides Interactive dashboards
• Data model publication with a data catalogue
• Power BI Mobile apps for iOS, Windows and Android
• Natural Language exploration and interpretation with Power BI
• Power BI connects to Dynamics 365, Salesforce and Google Analytics
• Auto refresh data in Power BI
• Enterprise level reporting and data flows with Power BI
• Share Interactive reports published to the web with Power BI
• Simple Data Visualisation with advanced design features

Benefits

• Monitor important data using a live dashboard in Power BI
• Create stunning interactive reports with Data Visualisation
• Access data with native mobile apps (iOS, Windows, Android)
• Analyse data and share insights with Power BI
• Get answers quickly with rich dashboards and advanced data visualisation
• Share personal dashboards and reports in seconds with other users
• Build robust, reusable data models to provide consistency in reporting
• Import data/reports from Excel, CSV and Power BI Desktop files
• Microsoft Power BI is a market leading Data Visualisation solution
• Access embedded AI in Power BI

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ipsos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

777532234622107

Contact

Sebastian Scott
02030595000
tenders@ipsos.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Azure Fabric implementation
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No immediate constraints.
• System requirements:
  • Dependency that appropriate licensing is procured.
  • System requirements are dependent on each individual project.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Reponse times and all associated costs are agreed separately with customers in line with their support requirements. Typically support models are provided around agreed core hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements. Typically support models are agreed around agreed core hours. Additionally, Technical Account Management services are also available
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Key on-boarding tasks include:; • Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement;; • Delivery approach – agreement on whether an agile, waterfall or hybrid approach is best suited to the project;; • Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements;; • Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones.; ; Incremental Group provides on-site, remote/online and documented training dependant on the requirements of each individual customer.; Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisations agreed as part of the project scope.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All existing and created data in relation to the services in question will remain the property of the customer.; ; Data will be extracted in an agreed format and within agreed timescales as specified in Incremental Groups Exit Plan issued at the start of each project.
• End-of-contract process: Upon service commencement, Incremental Group provides an agreed and complete Exit Plan tailored to the specific requirements of each individual customer including details of any additional costs and payment principals. All costs associated with the specified services will be articulated and approved with the customer upon project commencement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation can be provided in a number of formats depending on the requirements of the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no functional difference between our mobile and desktop service.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Power BI REST APIs provide a sophisticated interface designed to integrate analytics into custom applications and automate complex administrative workflows. A primary capability is Power BI Embedded, which empowers developers to securely embed interactive reports, dashboards, and tiles into external web or mobile applications, supporting both internal ("User Owns Data") and external ("App Owns Data") authentication scenarios.; ; Beyond embedding, the APIs facilitate extensive governance and administration. Users can programmatically manage the entire hierarchy of Power BI content, including the provisioning of workspaces, assignment of users, and management of capacities. The APIs also offer deep visibility through scanner endpoints, allowing administrators to extract tenant-level metadata and lineage information for compliance auditing.; ; For lifecycle management and data automation, the APIs enable the orchestration of dataset refreshes, the management of deployment pipelines for Continuous Integration/Continuous Deployment (CI/CD), and the programmatic execution of DAX queries. Additionally, developers can utilise the Push Datasets API to stream real-time data directly into Power BI, ensuring dashboards reflect the most current operational metrics.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

• Independence of resources: We provide a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Metrics and reporting is agreed with customers in line with their individual requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: All Customisation requirements for data export are agreed separately with Customers in line with their requirements.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirements.
• Approach to resilience: This information is available upon request.
• Outage reporting: Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Customer data is encrypted at rest by default when stored in Azure, and customers can control their own encryption keys in Azure Key Vault. Most support requests do not require data access, with engineers relying on logs. Azure restricts data access for support and troubleshooting, using Just-in-Time (JIT) access for authorised engineers with temporary credentials. ; ; Microsoft Purview Customer Lockbox lets customers approve or deny engineer access to their data. These technologies and processes (data encryption, JIT, and Customer Lockbox) ensure risk mitigation, safeguarding data confidentiality and integrity.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Microsoft Azure adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific Azure compliance, visit:; - https://learn.microsoft.com/en-us/azure/compliance/; - https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance/; - https://servicetrust.microsoft.com/
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Ipsos (Market Research) Limited follows a rigorous ITILv3 aligned Configuration and Change Management process to ensure and maintain the integrity of services throughout their lifetime. We work with customers to ensure that changes and configurations are performed in line with agreed Change Management processes to reduce overall risk.; ; As part of the overall contract governance, we propose that a Change Advisory Board (CAB) is established that approves proposed changes and assists in the security assessment and prioritisation of any changes. The CAB should be composed of major stakeholders impacted by potential changes to the services and technical staff responsible.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Microsoft Azure uses integrated deployment systems to manage the distribution and installation of security updates for Microsoft software. Azure also draw on the resources of the Microsoft Security Response Center. The MSRC identifies, monitors, responds to, and resolves security incidents and cloud vulnerabilities around-the-clock, every day of the year.; ; Vulnerability scanning is performed on server operating systems, databases, and network devices. The vulnerability scans are performed on a quarterly basis at a minimum. Azure contracts with independent assessors to perform penetration testing of the Azure boundary. Red-team exercises are routinely performed, and the results are used to make security improvements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft Azure security uses active monitoring tools like the Microsoft Monitoring Agent and System Center Operations Manager, configured to alert personnel in urgent situations. Azure continuously monitors and detects risks using machine learning algorithms, even when devices are offline. Upon detecting potential compromises, Microsoft follows a structured incident response process, conducting thorough investigations and taking immediate action to contain the exposure. Security controls are implemented across workloads to protect assets.; ; The Initial Response Time varies with both the support plan and the Business Impact of the request (Severity). Please visit: https://azure.microsoft.com/en-us/support/plans/response/
• Incident management type: Supplier-defined controls
• Incident management approach: Ipsos (market research) Limited provides end-to-end incident management and request fulfilment for all incidents and employs ITILv3 aligned processes to ensure that all incidents and requests are logged, categorised, prioritised and tracked consistently, in line with agreed SLAs.; ; Incidents are reported by users via our Service Management Tool and these are then:; • Logged;; • Reviewed;; • Progressed;; • Resolved; and; • Closed.; Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Wednesday 5 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 19 August 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5372b41c-900e-4494-b994-609f16d7c763
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ipsos.com. Tell them what format you need. It will help if you say what assistive technology you use.