MYLOCUMMANAGER UK LTD

MLM Flex

My Locum Manager is a software as a service for GP practices to create flexible staff resource banks of self employed staff. Self employed GPs & allied health professionals subscribe to membership services and My Locum Manager's booking platform, financial suite and support services.

Features

• Primary care staff bank creation
• Temporary staff scheduling and booking
• Self-employed finance management
• Self employed staff compliance
• HR management
• NHS pension calculation
• Clinical IT system staff scheduling integration

Benefits

• Source temporary healthcare staff faster
• Manage compliance and governance of temporary staff
• Automate invoice and pension processing
• Share staff skills
• Increase primary care staffing
• Deliver NHS practice services

£0.07 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at surina@mylocummanager.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

777573159927341

Contact

Surina Chibber
020 7097 1335
surina@mylocummanager.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Agilio GP TeamNet
• Cloud deployment model: Public cloud
• Service constraints: No service constraints
• System requirements: Modern Browser (Chrome/Edge etc)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customer service desk is available Monday to Friday 9am-5pm excluding bank holidays. Response times to emails are typically within 1 working hour but will depend on the nature of the query.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Customer service desk is available Monday to Friday 9am-5pm excluding bank holidays.; Tickets can be sent to the help desk 24/7.; Online user guides and videos are available to support users 24/7.; This is all at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All users receive online training, access to 24/7 IT support desk, Customer support team access, email support and telephone support. Webinar training is provided to customers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We allow download of data through the platform at any time in .xlsx or .csv format.
• End-of-contract process: On the Customer’s request and at our standard daily rates, we can provide reasonable assistance with the migration of any Customer data to the Customer’s IT systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive website designed to work on mobile devices with full functionality.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: The application runs in the cloud within auto-scaled clusters of virtual machines, configured to scale up automatically as the demand on computer resources increases.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service metrics have been designed by NHSE and includes (but not limited to) reports on:; 1) How many practices are registered to use the platform; 2) session/locum usage data; 3) data on session rates.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Locums can export their data by selecting relevant date range and clicking 'download accountant report' in the taxes page. ; ; Practices can download booking information in the practice calendar page and download invoice information in the invoices page.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Xlsx
• Data import formats: Other
• Other data import formats: N/a (no import of data)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our system will be operational a minimum of 99% of the time.
• Approach to resilience: We deploy our applications to at least two independent data centres (availability zones). Our database cluster includes a writer and a hot replica, also living within separate availability zones. This means that we always have redundancy as there is at least two copies of our application and database, and both are configured with automatic fail-over. We have automatic backups / snapshots enabled allowing us to quickly rollback the database to any point in time within the last seven days, which protects us from ransomware attacks.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by user permissions. Only specified users are granted access to management interfaces. ; ; Login to these is protected by username/password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security policies and procedures are documented. This includes board level responsibility and formal risk management procedures.
• Information security policies and processes: The group Chief Information officer has oversight and responsibility for information security. Policies and procedures are set out within the staff handbook which is published and available to all staff. ; ; Polices includes but is not limited to; - Device usage; - Physical security; - Passwords; - Data Protection; ; Information security forms part of staff induction and there is regular training for staff in relation to information security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are identified and planned with authorisation at the project, director or board levels dependant on the nature of the change to the service. Changes are planned and tested based on risk assessment, scope of change and criticality to the service. Fallback procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are maintained to provide a "means of escape".
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats and vulnerabilities are reviewed prioritised action. Fixes can be deployed by the product team with as little delay as practicable and in a manner that reduces the need to take the service offline. Likely potential threats include both technological and regulatory sources. These are identified via a monitoring software, user feedback, security blogs, regulator advice, partner organisations etc. In addition we utilise antivirus software and firewalls to mitigate the risk.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Detailed domain and activity logs are retained. Logs are in place against each asset/component and alerts are generated for the relevant team dependent on the issue/asset to be analysed and assessed. Potential compromises are assessed immediately and escalated as required. Fixes can be deployed by the product team with as little delay as practicable and in a manner that reduces the need to take the service offline. We also utilise anti virus software and firewalls.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed following a pre defined process including -Monitoring, detecting, analysing and reporting of security incidents and events -Incident response planning and preparation -Handling of evidence -Assessment and decision on security incidents and security weaknesses -Escalation, controlled recovery from an incident and communication to both internal and external people and organisations -Security incidents of relevance to you will be reported in acceptable timescales and formats Users report incidents via the helpdesk or telephone. Incidents are recorded in the incident log including details of the incident, actions taken, follow up procedure and reference to the Corrective or Preventive Action Form.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  My Locum Manager (MLM) and Covid-19 recovery. The MLM platform was heavily adopted at the start of Covid-19 this was supported by some rapid feature development to aid health care organisations with the additional pressure they faced. Due to the time saving and efficiency benefits that the platform provided and the digital transformation it implemented, the feature platform continues to be utilised to support Covid-19 recovery. It provides health care organisations with tools that support: • remote working, • scheduling and redeployment of the temporary workforce • visibility of staff credentials • shift booking of temporary staff and covering of absences with temporary staff. At the start of the pandemic, tools like this were essential to support health care organisations to deliver safe care. Now that the Covid-19 recovery is well underway, these tools continue to be used as the benefits continue to be seen even though the threat level has subsided. Whether it be the resource planning of vaccination campaign and the suitability of the workforce to deliver against it or making sure the workforce are working off the most up to date guidance and protocols, MLM provides robust tools to ensure that people can access temporary staff and match them to available shifts. With Covid-19 transforming how health care organisations operate, with an increase in remote working, the need to log more checks, scheduling the workforce into other services, the feature rich MLM platform supports health care organisations with Covid-19 recovery by providing tools for health care organisations to better access temporary staff to meet increasing demand and work smarter with robust systems in place to support any potential future challenges.

Pricing

• Price: £0.07 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial option is for self-employed staff bank members to try the comprehensive membership services and financial suite for 8 weeks.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at surina@mylocummanager.com. Tell them what format you need. It will help if you say what assistive technology you use.