SYNAPSE360

Power Cloud

PowerCloud is the comprehensive multi‑cloud solution that delivers more power to your IT operations with less fuss. It provides efficiency and simplicity by significantly reducing your IT suppliers from four to one. Transforming your business technology through a truly modern suite of managed products and services

Features

• Power Cloud - Supercharged Cloud
• Cloud Support - Fully Managed

Benefits

• Cloud Supercharge Your Infrastructure
• Muti Cloud Support. More Flex. More Power
• Enhanced Storage. More Data. Less Cost
• 4x Reduced Cost of Ownership
• Secure. Agile & Flexible. Scale on Demand

£36.00 to £170.00 a terabyte a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@synapse360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

777966807238590

Contact

Sales Team
03306600001
sales@synapse360.com

Planning

• Planning service: Yes
• How the planning service works: Buyers can run through an initiation, planning, scoping over and we will fully define and detail business requirements as required and on demand. Full planning and Pre-Sales will be included
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Power Cloud
  • Private Managed Cloud
  • Dell APEX
  • Public Managed Cloud

Training

• Training service provided: Yes
• How the training service works: Full details can be offered dependant on the scale and solution that is defined through the Pre-Sales phase to meet all business requirements as required. Additional costs may apply.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Dell APEX
  • Power Cloud & Other Approved

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Details available on request or at https://www.synapse360.com/powercloud/#storage.; We will go through a full scoping session to review your business requirements in confidence.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Dell APEX
  • Power Cloud - Synapse
  • Other Approved - Synapse
  • Using VMware, Dell, APEX & Key Software Products as Reuired

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Yes we do and we offer service assurance also. Full details on request are available.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We run a SOC, NOC , SIEM and have fully trained and qualified personnel to support customers including a service desk also.

Service scope

• Service constraints: Support is typically remote. But on hand support can be provided, but this maybe subject to additional cost. But no material key service constraints aligned to our product sets.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Yes, there is a fair use policy and depending on if the service is a managed service or fully outsourced then additional costs may apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Details are available in our Service Description document and or available on request of via. https://www.synapse360.com/powercloud/#start

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 06/11/2023
• What the ISO/IEC 27001 doesn’t cover: Details defined in the certificate for MT Group. Synapse 360 are fully included.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group
• PCI DSS accreditation date: 06/09/23
• What the PCI DSS doesn’t cover: Please see MT Group certificate for details.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Dell Tita

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have a detailed and focused plan in relation to climate change including focus on a sustainable supply chain. Our target is to be carbon neutral by no later than 2030, with an aspiration to advance this to circa 2025. This is fully tracked via MT Group at https://www.manxtelecom.com/about/esg/. This is also tracked at Exec and Board level with details and an activity tracker to Investors

  Equal opportunity

  We are an equal opportunities employer. With a focused online training program and continuing education program internally on this subject.

  Wellbeing

  We are firm advocates for Wellbeing with regular training programmes and an internal training tool via our People team. We utilise 3rd party service providers also.

Pricing

• Price: £36.00 to £170.00 a terabyte a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@synapse360.com. Tell them what format you need. It will help if you say what assistive technology you use.