EVIDEN TECHNOLOGY SERVICES LIMITED

Virtual Care Services

Eviden provides patient-centric, multi-experience advisory and delivery services to create self-controlled, trusted cloud environments for your Care Pathway Transformation.
Our integrated Digital Front Door, Virtual Wards, Hospital at Home - Remote Patient Monitoring cloud services prevent avoidable patient admissions, support safe early discharge by continuous clinical monitoring and patient services.

Features

• Care Pathway Transformation: Patient-centric, multi-experience assessments, advisory, delivery
• Digital Front Door: Accessibility digital first platform. Integration, delivery, optimisation
• Virtual Wards: Selecting sensors, monitoring platform. Integration, delivery, optimisation.
• Hospital at Home: Selecting sensors, monitoring platform. Integration, delivery, optimisation.
• Remote Patient Monitoring: Selecting monitoring sensors. Integration-delivery-optimisation
• Care plan optimisation: Gap analysis, prioritise digital levers, implement changes.
• Outcome measurement: Quality, performance assessment and advisory for continuous improvement
• Workflow orchestration: Auto-assign care navigation tasks to appropriate care queues
• EMR Integration: Unified Patient record fetched and presented for consultation
• Professional Services including programme management/consulting and Breakaway™ adoption services

Benefits

• Vendor agnostic strategic partner guarantees the best choice of technology
• A systems-integrator that reduces implementation risk and drives strategic development
• Orchestration integration and interoperability of EHR systems and Patient Portals
• Remote monitoring tools perioperative monitoring and clinically appropriate interventions.
• Savings by minimising inpatient bed days, outpatient activity and readmissions
• Adherence and activation by the right training addressing individual needs
• Digital Inclusion: Omni-channel unifying access to digital healthcare for all.
• Best patient experience which enhances patient self-management, patients feel reassured
• Allows specialist care to the most remote places
• Improved management and utilisation of clinical resources

£546 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at NEAP-Presales@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

778097569898528

Contact

Lisa Fitzgerald
+447815611447
NEAP-Presales@atos.net

Planning

• Planning service: Yes
• How the planning service works: Atos can be your single point of entry and single technical manager. ; The initial planning phase forms the foundation of all successful projects. Atos will play a leading role along with client to work towards defining below key activities closely and collaboratively for Virtual Care Services.; ; Think; • Develop the business case for new Virtual Care strategies, increased agility, and secure enterprise cloud transformation; • Stakeholder identification, along with detailed RACI Matrix and key engagement will be defined. ; ; Plan; • Translate objectives into actionable care pathway transformation plans, cloud enabled architectures and platforms built to drive results and ensure compliance; • We help customer by identifying and selecting right cloud platform; • Define all support entities involved and integration points for all cloud tools used for support and monitoring aka Incident management, change management, reporting and so on. ; • Identify challenges and Risk /Mitigation; ; Build; • Execute care pathway transformation plans that create and improve shareholder value; ; Operate; • Run, manage, and optimise complex virtual care environments so professionals can focus on patients instead of technology.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Digital Front Door: Design, Implementation and Optimisation of market-leading-vendor-technology
  • Patient Portal: Design, Implementation and Optimisation of leading-vendor-technology
  • EPR Integration: Industry standard integration using the Atos Integration hub
  • Virtual Wards: Design, Implementation and Optimisation of the leading-vendor-technology.
  • Hospital at Home: Design, Implementation and Optimisation of the leading-vendor-technology
  • Remote Patient Monitoring: Design, Implementation and Optimisation of the leading-vendor-technology.
  • Services from public-cloud such as AWS, EC2, GP2, Azure
  • From private-cloud services operated by the client or by Atos.

Training

• Training service provided: Yes
• How the training service works: • Licensed Breakaway™ education and adoption services include simulated training, learning content creation. ; • Program Governance; • Communication Development; • Change Leadership Training; • Customised On-line Learning Simulators; • Proficiency Testing; • Promise-Point Hosting ; • & Maintenance; • Simulator, Materials Upgrades; • Process Reengineering ; • Further details as per the service definition.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We understand that one of the biggest areas of concern when moving to a cloud-based service is data migration. Working with cloud services such as AWS, EC2, GP2 and Azure public cloud infrastructures, the Atos offering is able to provision and build cloud services upon the chosen Virtual Care components using automation tailored to your individual needs. We can help to identify the correct applications for cloud migration using the Atos adoption assessment service; a service which provides automated application analysis before migration to help define the roadmap for cloud adoption. ; ; During the migration, Atos uses a cloud factory approach for executing a bulk migration. This methodology is based on two principles; the sharing of resources across cloud migration projects to perform repetitive functions; and usage of automated tools which helps automate application migration and reduces analysis & remediation time significantly ensuring your setup and migration is as seamless as possible.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Deep Cloud Expertise; 30,000+ Application experts; 10,000+ Datacenter & network experts ; 7,000+ Cloud experts; 6,500+ Cloud certifications; Significant deployment at scale - across all hyperscalers; ; Quality Assurance: ; - Our proven cloud test methodology with a highly structured testing process, distinct phases having definitive inputs and deliverables and quality gates between the phases; - Our Testing Automation Tools and Frameworks for automated solutions from Test Design through Execution phases to reduce cycle time; - Root cause analysis of defects and prioritise tests based on criticality, complexity and frequency of occurrence to minimise defect leakage; ; Performance Testing: ; - Based on the application criticality and the volume of users, the team will analyse and baseline the performance requirements and define the performance test strategy accordingly. We will evaluate the toolset specific to the performance testing needs and help implement for performance test scripting, execution and reporting. We do performance testing for web applications, Web services, micro services, Mobile and Batch process.; - Our expertise is in Load, Stress, Volume, Scalability and Endurance testing.; ; Test Automation: HP QTP/UFT, IBM RFT, Selenium, Cucumber, Jenkins, Junit, Gherkin, Nunit ; Web Services Testing: CA Lisa, SOAP UI; Mobile Testing: SeeTest, Appium and Perfecto; Performance Testing: Load Runner, Jmeter

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Full range of Google Cloud Managed Services and Testing
  • Managed security services across all cloud environments
  • Advanced Managed, Detect and Response and SOC services
  • Full range of managed services.
  • Risks; vulnerabilities; compliance; security awareness; security design; penetration testing; CEH
  • SOCs manage the leading technology providers .
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Atos’ Digital Hybrid Cloud provides security, management and control support for underlying IaaS and PaaS services delivered by Amazon(AWS,EC2), Google(GCP) and Microsoft(Azure). This cloud-agnostic approach provides continuous guidance on adopting and managing cloud-native services from end to end across the three hyperscalers. It is a scalable and future-proofed multi-cloud solution that combines all the innovation and scale of a public cloud, with the security and control of private cloud. Atos provides end-to-end state-of-the-art managed IaaS and PaaS for enterprises; bringing standardized solutions and ability to implement them at the heart of the existing customers’ landscapes.; 1. DevOps implementation (automated CI/CT/CD pipeline, Operations/service automation); 2. Operations (environment management, configuration management, capacity planning, application/batch monitoring)

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Atos follows Service level guideline definition process with its Clients, which is agreed at individual Agreement level. Typically Service levels for the Acknowledgement/Response Time for any questions are listed below:; Severity 1 issue- 2 hours ; Severity 2 issue- 4 hours ; Severity 3 issue- 1 Business Day ; Severity 4 issue- 1 Business Day; The cost of the support will vary according to volumes and hours of operation required.; We can provide a Technical Account Manager or Cloud Support Engineer to determine the support level requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Once we've delivered the solution, we can provide a range of support models which reflect your organisations requirements. This model and the associated SLA's, resource profile, and costs can be discussed as part of the initial setup and planning of your project.; ; Atos support levels:; o Technical from L1 to L3; o Management – Service manager, Client Operation Manager, Head of Operations; o Tooling and support for our tools 24/7; o Process related – incident, change, problem, capacity coordinators and managers; ; Cost for different support levels:; o Atos is global organisation so cost will differ between the countries depending on the location, service setup and type of roles.; ; Atos provide technical account manager and cloud support engineer as a standard setup

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google Cloud;Amazon Web Services;Microsoft Azure;Oracle;Salesforce;SAP;ServiceNow;and others.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 10/12/2021
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd
• PCI DSS accreditation date: 11/12/2021
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Atos commits to net-zero carbon emissions by 2028, setting one of the highest decarbonization standards for its industry. Global climate change is something for which we are all responsible. Conscious of the role we can play, Atos initiated a pioneering and ambitious environmental program 12 years ago. We remain committed to working to manage the challenges which climate change brings, now and in the future. As stated in our “raison d’être”, the ambition of Atos is to enable its customers, employees and members of society to live, work and develop sustainably, in a safe and secure information space.” Atos, has now committed to achieve net-zero carbon emissions by 2028, a date which is 22 years ahead of the ambitious aim of the UN Paris Agreement on Climate Change to limit the global warming of the planet to 1.5°C compared to pre-industrial levels (net-zero by 2050). This decision expands Atos’ ambitions on decarbonization even further, positioning decarbonization as a core element of its growth strategy and the Company as the decarbonization leader in its industry. The Atos Environmental Program will support these new climate change-related targets and goals through a variety of initiatives: to achieve ISO 140001 certification at our major offices and datacenters, improve the average power usage efficiency of our datacenters, decrease energy intensity, reduce business travel impacts as well as offer sustainable fully carbon-compensated services and new solutions to help Atos clients in improving decarbonization practices Progress on achieving the targets is publicly available. Not only are Atos’s Group Management Committee and the Board of Directors regularly informed of the progress made towards these targets, but Atos also operates incentive schemes for top managers to work to achieve these carbon targets, including the set-up of an internal carbon pricing impacting business results.
• Equal opportunity:

  Equal opportunity

  The Company is committed to advancing Equality, Diversity & Inclusion as a key feature in all its activities and is fully committed to the elimination of unlawful and unfair discrimination. To this end, Atos has adopted an Equality, Diversity & Inclusion Policy. Atos proactively seeks to drive an inclusive culture which promotes diversity of thought. We have a number of diversity & inclusion initiatives as part of our strategy. The Company aims to provide a working environment and culture which recognises and values differences between employees and to build a culture that values openness, fairness, and transparency. This Policy will be implemented across the Company, in all policies and procedures. This will include, but is not limited to: conditions of service, benefits and facilities and pay, recruitment, training and development, promotions, performance management process including appraisal systems etc. We say that our strategy is built around 8 pillars: 1. Inclusive leadership (e.g. embed Diversity & Inclusion in all development and talent programmes focused on our future leaders), 2. Employee lifecycle (e.g. ensure hiring managers undertake Diversity & Inclusion training), 3. Diversity networks, 4. Role models & supporters, 5. Monitoring & analytics, 6. Inclusive policies & benefits (e.g. removal of non-essential gendered language), 7. Clients & suppliers (e.g. encourage client facing staff to regularly update clients on the Diversity & Inclusion activity happening within Atos) and 8. Community engagement. Our commitment to Diversity & Inclusion has led us to be recognised in several high-profile awards including; 1. UK Best Employer for Race – Business in the Community 2018. 2. Gold accredited for Armed Forces Covenant. 3. Times Top 50 Employer for Women 2020 and 2021. 4. Shortlisted for HRD award in Diversity & Inclusion at HRD Summit 2019. 5. Ranked #40 in the Stonewall UK Top 100 Employers list for 2020.

Pricing

• Price: £546 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at NEAP-Presales@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.