SERVICEKEY
ServiceKey Concept Creation & Solution Design
Peace of mind in IT. Let ServiceKey support your business, by allowing us to provide hassle free design and management of your IT operations, meaning you can focus on other priorities. Gain the support of experts to enhance business planning and operations
Features
- Find the right fit for your IT support model
- Platform agnostic support
- Performance guaranteed with service level agreements
- Make the most of your IT lifecycle
- Real time support to your business
- Control your costs, maximise performance
- Integrated business case support
- Provided Services: Capacity, Change, Incident, Release & User Management
Benefits
- Get the best of cloud native tools
- Reduce business downtime
- Get the most from your tooling
- Receive a unified approach to support
- Optimised network performance
- Increased employee satisfaction
- Streamline future software purchasing
- Enhance software adoption
Pricing
£500 to £1,250 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at neil.bramwell@servicekey.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 7 8 5 5 9 5 7 4 2 8 6 2 3 5
Contact
SERVICEKEY
Neil Bramwell
Telephone: 08000806051
Email: neil.bramwell@servicekey.uk
Planning
- Planning service
- Yes
- How the planning service works
- Leveraging our unique Perpetual Innovation® Methodology and its accompanying toolset, our Concept Creation & Solution Design (CCSD) Service is at the forefront of solution development for complex projects. Our proven approach is meticulously crafted into a five-step process: Preparation, Dual Workshops, Analysis, and Review, which together ensure the swift delivery of a suite of comprehensive outputs. The Perpetual Innovation® Methodology is engineered to condense the typically protracted cycles of concept creation into an expedited time frame. What traditionally could span weeks is distilled into an efficient 5-day iteration, adjusting adaptively to project complexity. This acceleration is not just a factor of time saved but a testament to the efficacy of our tailored workshops and analytical rigour. CCSD Service clients reap the benefit of our systematized innovation—where time is of the essence, we deliver rapid yet meticulously crafted solutions. Through the fusion of our defense expertise and the analytical prowess of Perpetual Innovation®, we guarantee outcomes that are not only swiftly realised but also deeply informed, aligning seamlessly with client objectives. This swift turnaround is pivotal, as it allows for a dynamic response to evolving project demands, ultimately fortifying the client's strategic advantage.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365
- Dynamics 365
- Microsoft Azure
- Dropbox Solutions
- Other Cloud Solutions
Training
- Training service provided
- Yes
- How the training service works
- ServiceKey can provide a range of training services. During initial consolation and planning, we will conduct a training needs analysis to assess what would be the most appropriate solution and include in proposal with price and delivery timeline.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
ServiceKey provides a full migration and setup offering that will see your transition to the cloud from your existing service.
This includes:
- Cloud discovery and readiness assessment
- Digital technology roadmap and benefit realisation
- Enterprise level design schedule and planning
- Culture driven change and support networks
- Inclusive of stakeholders at all business level and seniority - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- ServiceKey offer excellent Quality Assurance capabilities through the design, development and deployment of cloud technologies. Using our iterative design and innovation approaches, quality and testing is embedded into our workflows and delivered as an agreed outcome. We provide clear and agreeable solutions for planning, design and architecture sign off, throughout the project lifecycle.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
ServiceKey can provide ongoing support for your acquired M365 Service, ensuring that your business is operational at critical times. We will ensure your cloud software and hosting services are maintained to high levels, ensuring 99% availability.
A support team will be available to support Monday to Friday between typical business hours (9am to 5pm). Issues outwith the times will be addressed as soon as possible when the team are available.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels are based off service requirement. This shall be reviewed with client during initial consultation and proposal generation. Prices will be aligned to our supplied rate card.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft, Adobe, Dropbox
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
ServiceKey is a NetZeroCarbon organisation. We actively offset our carbon emissions through the use of CO2 credits and the planting of trees. Additionally, we carbon offset each of our employees, over and above the offsetting of our standard operational activities.Tackling economic inequality
ServiceKey is currently working towards attaining B Corp status can support economic equality by our promotion of fair and equitable business practices that benefit not only the business, but also employees, customers, suppliers, and the community at large. By committing to socially responsible initiatives such as adopting sustainable practices, paying fair wages, and prioritising diversity and inclusion, as a B Corp, ServiceKey can help to create a more level playing field for all members of society. Additionally, B Corps are required to consider the impact of their decisions on various stakeholders, which can help us to address systemic inequalities and work towards a more just and equitable economy, for all stakeholders.Equal opportunity
At ServiceKey, we believe that our values are at the heart of everything we do. To share with you what our values mean to us and how we live them every day, from listening and performing at the highest level to nurturing a culture of feedback and caring for our colleagues' wellbeing, our values guide us in creating a workplace that is collaborative, innovative, and inclusive. Join us in discovering how ServiceKey's values shape our identity and drive our success.Wellbeing
At ServiceKey, we believe that our values are at the heart of everything we do. To share with you what our values mean to us and how we live them every day, from listening and performing at the highest level to nurturing a culture of feedback and caring for our colleagues' wellbeing, our values guide us in creating a workplace that is collaborative, innovative, and inclusive. Join us in discovering how ServiceKey's values shape our identity and drive our success.
Pricing
- Price
- £500 to £1,250 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at neil.bramwell@servicekey.uk.
Tell them what format you need. It will help if you say what assistive technology you use.