WorkBuzz

Employee Surveys

WorkBuzz provide an employee survey platform enabling you to run baseline surveys, pulse surveys and lifecycle surveys at a frequency that works for you to help improve engagement, retention and much more.

Features

• Annual, pulse and ad hoc surveys - unlimited
• Lifecycle surveys
• Fully customisable questions and best practice templates
• Response anonymity
• In-depth reporting and insights
• Dedicated manager dashboards and priorities - unlimited
• Kiosk mode - reach deskless employees with ease
• Text analytics enables you to understand sentiment/topics from open questions
• In-built action planning tool
• People Science consultancy to help build a strategy

Benefits

• Ability to create a survey frequency that works for you
• Measure the employee experience at pivotal moments when joining/leaving
• Use our curated question bank and customise your own questions
• Build trust with the WorkBuzz Confidentiality Promise
• Quick access to results in an easy to understand format
• Impact on Engagement tells your managers where to focus
• Give everyone a voice with or without email
• Get to the heart of how people are feeling quickly
• Ability for leaders to build their own action plans
• Don't tick a survey box build an employee listening strategy

£3,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dawn.smedley@workbuzz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

778820611354391

Contact

Dawn Smedley
+447596228968
dawn.smedley@workbuzz.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our Platform and surveys are all accessible through the latest version of Google Chrome, Internet Explorer / Edge, Safari and Firefox.; ; To ensure our survey emails are not blocked by spam filters, we strongly recommend that you ask your IT department to whitelist our survey domains and addresses. ; ; After IT have completed whitelisting and you’ve signed off your online survey, you should then set up a test with a handful of employees to ensure emails are delivered and they can access the survey link.
• System requirements: Latest version of Chrome, IE / Edge, Safari and Firefox.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLA is within 24 hours but it's normally much quicker. ; Averages Oct-Dec:; 29 minutes First response time - we commit to respond within 24 working hours; 82% One touch tickets; 98.44% CSTAT; ; What people say; “So cooperative, quick correspondence, effective and efficient highly recommend” Employee – Home Instead; “The agent was really pro active and supported me until the issue was resolved, Thank you!” Manager – Leonardo Hotels
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Each organisation will work with a dedicated Client Success Manager as part of our Infinity Support Model. You will also be supported by our Customer Support team for all employees completing your surveys. This is included within your annual subscription at no extra cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have a streamlined onboarding process taking you through every step of the journey including full training on the platform. ; ; We use a Zendesk library of training resources for your Power Users available to them 24/7 on top of this.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Online Zendesk portal includes articles, how to guides and videos
• End-of-contract data extraction: All data and reports can be downloaded directly from the WorkBuzz platform in excel, PDF and PowerPoint
• End-of-contract process: WorkBuzz work on an annual subscription basis with a minimum contract length of 12 months.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference. The survey and dashboard experience is optimised for mobile and tablet.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Logos can be added to the surveys and emails from a branding perspective. ; Questions can be customised. ; The 'live' period can be customised. ; The frequency can be customised. ; Dashboards will be customised and built based on your organisational hierarchy. ; You can add an unlimited amount of demographics into your survey to look at the impact of wider people initiatives you are working on. You will designate Power Users who will have the ability to customise all of the above and your Client Success Manager can also support,

Scaling

• Independence of resources: We have a live capacity / uptime tracker through DataDog. The WorkBuzz Platform is hosted on AWS which has its own monitoring in place outside of this. We have a dedicated resource in our Product / Engineering team who continues to monitor and ensure that capacity and performance is well managed 24/7.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Designated Power Users and Leaders will be able to export survey data from the platform. This will be determined based on their permissions and roles. Data can be downloaded in ExCel, PDF and PowerPoint.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • PowerPoint
  • ExCel
• Data import formats:
  • CSV
  • Other
• Other data import formats: SFTP data transfer from HRIS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: WorkBuzz to commit to 99.9% platform uptime, excluding planned maintenance with our status page publicly available for transparency https://stats.workbuzz.com/
• Approach to resilience: WorkBuzz use AWS datacentres. All details can be found here: https://aws.amazon.com/security/
• Outage reporting: Email alerts via Client Support and internal comms channels - the procedure is outlined as part of our ISO27001 certification.; ; NB Our service is not publicly available. It is for WorkBuzz clients only.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Only key members of the WorkBuzz engineering team have access to source code. All systems are configured based on strict access controls based on least privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 16/04/2024
• What the ISO/IEC 27001 doesn’t cover: All of the activities at WorkBuzz are in scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: WorkBuzz are ISO27001 certified - we have a full ISMS programme outlining all processes and procedures. Information Security is governed by the Executive Leadership Team and managed on a day to day basis by our ISMS Management Team. It is at the heart of everything we do. Any documentation can be provided as part of a due diligence process.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a 'Change Management Policy and Procedure' in place forming part of our ISO27001 system. All major changes to systems and software are tracked and measured against this and security is assessed at every point.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 1. Potential threats are managed through DataDog and monitored 24/7. We also subscribe to a number of services which highlight new and potential threats. ; 2. Patches are deployed immediately on becoming available either automatically or through the engineering team. ; 3. We regularly update software in our stack to minimise risk and keep ourselves up to date with the OWASP top 10. We also monitor a number of other sites such as ROAVE.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We would identify potential compromises through DataDog and 24/7 monitoring. ; ; If an incident was to occur, this would trigger a 'Security Incident Management Procedure' and we would follow all steps in the process.; ; Immediately an incident is spotted and the procedure initiated, we follow an 8 point plan from identification, securing the issue, identifying the scope of the issue through to resolution. As we are monitoring this 24/7, we would respond immediately to any compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a pre-defined 'Security Incident' management process in place. Users would report incidents via a number of channels e.g. email / slack. There are clear processes in place as part of this procedure outlining how incidents should be to reported and to who. All incidents are recorded as part of our ISO27001 system.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  WorkBuzz helps organisations create cultures where every voice matters and every person can be their best. Our vision is to help improve the working lives of one million people. With generational changes to how the world works, a wellbeing crisis, and 500,000 fewer people in the UK labour market, we believe there’s never been a more important time to listen to employees, involve them in shaping change, and empower HR with data-driven insights to influence business strategy. ; ; Hundreds of organisations across the private, public and third sectors trust WorkBuzz to give their employees a voice, using our AI-powered insights and dedicated People Scientists to deliver world-class employee experiences and drive measurable business outcomes. ; ; WorkBuzz now works with over 450 organisations in the UK and around the world and through our surveys we are helping those organisations build inclusive cultures ensuring equal opportunity, an equitable employee experience and a focus on wellbeing through the power of the insights we capture, the questions that we ask and the actions that are taken on the back of the surveys.; ; We see our role in the wider community as an enabler of change and create compelling content co-created with thought leaders in ‘Inclusion and Belonging’ to help organisations around the world know where to start when it comes to tackling economic inequality, ensuring equal opportunity and wellbeing for all. We would be happy to share our eBook ‘Four Steps to Building an Inclusive Culture’ as evidence of this.

  Wellbeing

  Again we help the organisations we work with to improve wellbeing within their own organisations through a robust set of questions, consultancy and advice. We regularly host webinars with third party experts and partners sharing our experiences with the wider HR community. Our vision is to improve the working lives of a million people and we know we can help shape thinking about all aspects of the employee experience based on the insights we capture through the surveys we run and the State of Employee Engagement research we conduct annually.

Pricing

• Price: £3,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dawn.smedley@workbuzz.com. Tell them what format you need. It will help if you say what assistive technology you use.