In-tend Ltd

Source to Contract

The In-tend e-Procurement Solution offers e-Tendering, DPS (Dynamic Purchasing Systems), e-Evaluation, Contracts Management, e-Auctions, Business Analytics Charts and e-Vendor Management modules plus API Integration. In-tend provides step by step/tailored templates to suit occasional and/or frequent system users covering all processes and procedures. In-tend complies with all latest Public Contracts Regulations.

Features

• e-Tendering
• e-Contracts Management
• e-Evaluation
• e-Auction
• e-Vendor Management
• DPS (DynamicPurchasing System)
• Audit Trail
• Dashboard Reporting & Analytics
• e-Vendor Management & Spend control
• P2P (Procure To Pay)

Benefits

• Manages Risk, Ensures Compliance and meets with current Regulations
• Ensures Transparency and Fairness
• Facilitates saving through best practice and fair competition
• Contract Register, Document Management & monitoring SLA's
• Control of Supplier Database from Registration to Approved Lists
• Visual charts and graphs illustrating real-time user activity
• Ability to create tailored & bespoke reports
• Date/Time Stamped log of user and supplier system activity
• Links with current ERP databases via secure API web services
• Facilitates full control over DPS framework processes

£500 to £200,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@in-tend.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

778991226536377

Contact

Euros Jones
0114 407 0056
tenders@in-tend.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No service constraints
• System requirements:
  • User must have an internet connection
  • User must have a web browser (All versions supported)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target is same day by email or ticket (where possible), immediate support via telephone
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: In-tend provide full telephone and email support to all buyers and suppliers via an in-house UK help desk.; Support is structured on a tier basis with 1st line support being for simple queries and 2nd line support for more complex scenarios.; All support elements are logged via an internal support management system with tickets and reference numbers generated for reporting and referral purposes.; Support for both buyers and suppliers is fully included within the initial purchase of the system itself.; All customers are assigned a Technical Account Manager who will conduct review meetings
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide training and Project management to all customers which can be delivered either onsite or online. User documentation such as help guides are also available where required as well as access to a training 'sandpit' environment.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Online Wiki Help Guides
• End-of-contract data extraction: This would need discussion based on the requirements of the user and the volume and format of data for extraction however In-Tend can offer various data extraction tiers and formats such as machine/human readable, JSON, XML or CSV with accompanied documentation stored in a hierarchical format.
• End-of-contract process: This can be dependant on user requirements however in general, the contract price includes: System licence (x1 off license for unlimited No. of users from within subject organisation), support, user and supplier portals, training, annual hosting and maintenance with selected upgrade enhancements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: In-Tend has developed a range of REST based API's designed to allow easy integration between the In-Tend system and nominated 3rd party applications/systems; ; In-Tend has a dedicated development team who work closely with our customers to further enhance and develop our systems and solutions to cater for specific needs. ; ; As a result this would need to be a customer specific discussion based on user requirements and circumstances
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Described as a 'Structured blank piece of paper', many areas of the system can be tailored and configured to suit each organisation's requirements as well as the individuals operating within each organisation.; Any customising done by users would depend on their rights & permissions which is set by their organisation.

Scaling

• Independence of resources: In-tend offer a load balanced scaleable platform which ensures users are not affected by spikes in demand. Our hardware is upgraded on a regular basis to far outweigh the current demand at that time.

Analytics

• Service usage metrics: Yes
• Metrics types: System usage for previous month and to date since day one
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Various formats are available to the user for exporting using system functionality.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XLS
  • XML
  • DOC
  • Crystal Report
  • Print
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: In-Tend currently maintains an 8 year planned up-time (excluding planned maintenance and upgrades) ; All SLA's are inserted into the Licence Agreement dependant on the customer and their purchased requirements. In-Tend's SLA is appended to the G-Cloud submission as part of the Terms & Conditions document
• Approach to resilience: Available on request
• Outage reporting: No unplanned outages have been experienced to date, however service status is published via a public dashboard should this ever occur

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: All system access is controlled by the end user Administrators who can set rights & permissions against individual users or groups of users. These restrictions determine what the user can access or cannot.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 28/03/2013
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: AIB
• PCI DSS accreditation date: January 2017
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In-tend are certified with ISO 27001 Information Security and therefore; have audited security policies and numerous processes embedded within; the business that are documented in the ISO Management System Manual, Procedures and Statement of Applicability. These are reviewed; periodically and are subject to external audit annually. In-tend is; organised into several departments each with a department head and; deputy department head who are responsible for ensuring all procedures; are followed. Each department head reports directly to the Director of; Operations who reports into the CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In-tend runs on its own hardware platform on Microsoft SQL server. The system is upgraded quarterly and this follows a strict change control process of an 8 week release cycle which is communicated to customers at each step. In-tend is 27001 Information Security certified and as such is externally audited annually on IT security. As part of ISO 27001 In-tend operate a Statement of Applicability which comprehensively manages the control measures in relation to all relevant risk factors. All file systems are / have audit switched on and are centrally logged and monitored.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Patches relating to any potential issues or threats are carried out immediately. Patches for software bugs or fixes are carried out between our quarterly releases as and when required however these can be on average every two weeks. In-Tend subscribe to tech sources for early identification of potential Common Vulnerability and Exposures (CVE)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In-tend follow the standards set by our ISO procedures such as 27001, 9001 and 14001. With regards to any compromises we respond immediately following the procedures set. Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Response to any compromises would be immediate action.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents are managed via an ISO controlled incident form which is used to manage an incident through to solution. This will then be signed off by the department head or director. Procedures are in place for staff to follow when an incident occurs which includes the escalation process. All incidents are reviewed in our six monthly management meeting attended by the Director of Operations and the minutes are subsequently are audited in the ISO annual external audit.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Find A Tender (FAT)
  • Contracts Finder
  • OJEU
  • Others via API on request

Social Value

• Fighting climate change:

  Fighting climate change

  In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives. Our outputs are demonstrable across aspects including fighting climate change.; ; As an organisation that offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.; ; Over the last three years In-tend have continually reduced its environmental impact through the reduction in office waste, minimising UK and International travel and the employment of more efficient infrastructure and hardware. We are now saving in excess of 5 t of Co2 per year based on estimated figures from 2018/19. ; ; By introducing a semi-permanent home working model for a high percentage of our staff, this allows us employ nationwide whilst further reducing the impact that elements such as day to day commuting and site visits have on the environment/climate.
• Covid-19 recovery:

  Covid-19 recovery

  In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.; ; Our outputs are demonstrable across aspects including:; ; - Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.; ; - Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.; ; Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.; ; Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.; ; Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.
• Tackling economic inequality:

  Tackling economic inequality

  In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.; ; Our outputs are demonstrable across aspects including:; ; - Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.; ; - Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.; ; Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.; ; Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.; ; Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.
• Equal opportunity:

  Equal opportunity

  In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.; ; Our outputs are demonstrable across aspects including:; ; - Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.; ; - Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.; ; Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.; ; Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.; ; Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.
• Wellbeing:

  Wellbeing

  In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.; ; Our outputs are demonstrable across aspects including:; ; - Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.; ; - Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.; ; Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.; ; Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.; ; Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.

Pricing

• Price: £500 to £200,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a sample portal where users can explore the system in its entirety. Users can run full 'dummy' processes and act as both Buyer and supplier to ensure the system provides the necessary functionality.; ; Time-frame is flexible but commonly 1-2 weeks allowing users to fully explore the system.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@in-tend.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.