AXON PUBLIC SAFETY UK LIMITED

Axon Evidence Digital Evidence Management Software (DEMS) and Associated Software Applications

Axon Evidence is a comprehensive Digital Evidence Management System (DEMS) that streamlines digital asset management and electronic sharing within one secure platform.

Our robust, cloud-based system not only stores your digital evidence (videos, audio, images, documents), but also provides advanced tools such as redactions, case building, transcriptions, sharing and integrations.

Features

• Upload and manage data in any format, eliminate data silos
• Automatically ingest Axon/TASER data, and manage devices
• Annotate with custom metadata fields and free text tags
• Intelligent, comprehensive search engine for all system entities
• Secure, digital sharing to the CPS and other stakeholders
• Audit and report on all system access, actions, entities, usage
• Integrate with existing systems to complement operations
• AI-Generated transcripts and officer reports
• Robust, automated AI and manual redaction tools
• Collaboration, request access, and case management tools

Benefits

• Playback, redact, transcribe, make clips, enhance within application; maintaining original
• Configure automated tagging to trigger workflows (retention, access, searchability)
• Instant, cost-effective scaling of storage and resources
• Multiple layers of redundancy and storage compliance to OFFICIAL SENSITIVE
• Preserve chain of custody, originals never altered, SHA-2 hash verification
• Manage users, assets, devices, cases and metadata from one application
• Configurable access to features and assets at a granular level
• Sychronised playback up to four videos from multiple vantage points
• Significant R&D incorporating ethical machine learning and artificial intelligence
• Automated updates and improvements released monthly, early access options

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

779486328399403

Contact

UK Sales
01327 709666
tenders@axon.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • Media Services
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Axon Evidence integrates with, commonly used alongside:; ; Axon Body (BWC) / Axon Fleet (ICV) – evidence upload and management; ; Axon Capture – secure mobile / user uploads into Evidence; ; Axon Interview – interview recording and case file/evidence management workflows; ; Axon Fusus – real-time feeds/incident context linked to evidential records
• Cloud deployment model: Public cloud
• Service constraints: The only requirement for accessing Axon Evidence is a modern web browser and internet connection. Connected and associated mobile software applications require current iOS or Android software.
• System requirements:
  • A modern web browser (supported browsers listed in service description)
  • Licence for application in accordance with provided service definition
  • Additional Add-On Features included in licences for access to them
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Our response times are as follows; Severity 1 - 10 minutes (Call required); Severity 2 - 1 business day; Severity 3 - 1 business day; Severity 4 - 2 business days; Severity 5 - 2 business days; ; Our responses may vary outside of core UK business hours depending upon the severity level. i.e. Severity 1 affecting core business would still receive immediate attention.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Axon provides a support guarantee in the form of a Service Level Agreement. This is a contractual commitment to customers in terms of application uptime (99.99%) and customer service response and resolution times. To prioritise support, Axon categorises issues into severity levels.; ; Severity 1: Business critical function is down, Material impact to customers business, no workaround exists.; ; Severity 2: Business critical function is impaired or degraded, there are time sensitive issues that materially impact ongoing production, Workaround exists, but it is only temporary.; ; Severity 3: Non-critical function down or impaired, does not have significant current production impact, performance is degraded. Please see https://www.axon.com/axon-evidence-sla for details.; ; Axon provides a dedicated Account Manager with technical experience and access to systems engineers and other technical resources if needed. The Account Manager is a post-deployment resource that will have comprehensive knowledge of the customer’s solution including all customisations. They are available for high level support and will serve as a liaison voicing customer feedback and comments to the Axon product teams. Using that feedback, we are able to adjust future developments, operations, and support strategies to ensure your ongoing satisfaction.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A typical implementation will include interactive Train the Trainer sessions onsite. During initial project scoping a training workshop will take place that will allow Axon to create a custom training plan tailored to the customer’s desired use of the system. Training courses can be customised so users receive personalised training for their role. Axon will provide all system manuals, quick start guides, and training documents to the customer to use at their convenience for other training needs.; ; Additionally, Axon developed a platform available for training and refresher courses. Axon Academy is a comprehensive learning management system that brings together our product resources and our industry expertise to provide robust training and refresher resources. This ensures officers continue to operate the system confidently, and understand new functionality when available to incorporate them into your workflow to best improve your operations. Axon Academy provides e-learning modules, virtual training courses, and certification courses. These vary in length and include self-learning resources so users can go at their own pace.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Axon’s Partner Application Programmer Interface (API) can be used by customers (subject to paid licencing) for export migrations. It is REST-compliant with extensive interactive documentation. This can be utilised by your IT team (or other approved parties).; ; Axon Evidence also provides the ability to manually download Digital Media Evidence on-screen at any time.; ; Axon's Software Services (SWSS) team offers content exports from Axon Evidence. SWSS performs a one-time extraction of all your digital files and metadata. This data is structured such that it can then be parsed and ingested into another system.; ; Data is available for up to ninety (90) days to support migration to a new location. After this 90-day period or upon notification from customer, Axon will delete all customer content stored on Axon Evidence services. This deletion occurs on all media in which customer content is stored.
• End-of-contract process: Axon has a clearly defined exit management process underpinning seamless transition to an alternative provider, if required.; ; Data is owned by you; our contracts ensure you retain all ownership of your data. This includes full retention and access for up to 90 days post-contract. You may have reduced functionality in comparison to that enjoyed during the contract but always have full access to retrieve data during the transfer period.; ; We maintain related service levels during exits. We include support during exits, from: Accounts Customer Support, Customer Success, and Professional Services.; ; Export migration approaches include both zero cost and paid options.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Axon provides Axon Capture on mobile (iOS/Android) to collect and upload photos/videos/audio and related files directly into Axon Evidence with metadata and audit trail controls (it’s commonly deployed alongside Evidence for frontline submission).
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Web-based user interface (UI): The primary service interface is a secure, browser-based application used by admins and users to upload, manage, search, review, redact, share and export evidence, manage users/roles, and run audit/reporting.; ; Administrative interface: Role-based admin console within the web UI for tenant configuration, retention policies, access controls, audit logs, integrations, etc.; ; API / integration interface (where licensed/required): Axon Evidence supports integration interfaces (APIs/connectors) used to connect capture sources and other justice systems (e.g., evidence capture tools, BWC upload workflows, disclosure/export workflows), subject to your contracted modules and security controls.
• Accessibility standards: EN 301 549
• Accessibility testing: Axon Evidence has an Accessibility Conformance Report (VPAT) against WCAG 2.1 Level AA (report date 19/12/2023)
• API: Yes
• What users can and can't do using the API: Users can set up Axon Evidence API access by creating an API Access Client in the Axon Evidence admin console (Admin → Security Settings → API Settings). This generates the Client ID, Client Secret and Partner/Agency ID used by the integrating system to authenticate and obtain an access token. Once authenticated, users can call the Partner API to configure and automate supported functions such as user/service-account provisioning, maintaining group/role mappings used for access control, and integrating external systems/workflows (for example, ingestion/sharing automation where supported).; ; Users can make changes through the API by updating supported resources (e.g., create/update/disable users, update group membership, and maintain supported configuration objects/taxonomies). Integrations can be updated by rotating credentials (create a new API client and update the consuming system).; ; Limitations: API access cannot be bootstrapped solely via API—an admin must first create the API client in the UI. The Client Secret is only shown once and must be stored securely; if lost, a new client is created. Only settings/resources exposed by the Partner API are configurable via API; other tenant settings remain UI/support managed. The API is subject to permission controls and rate limiting.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User roles and permissions (role-based access control) to control who can view, upload, redact, share, export, and administer evidence.; ; Organisational structure and groups (e.g., teams/units) and assignment rules.; ; Workflows and settings such as retention policies, sharing/disclosure settings, audit/reporting options, and integration settings (subject to purchased modules and policy).; ; Metadata/taxonomy configuration (e.g., categories, tags, case references) to align to local processes.; ; Integrations via API to connect third-party systems and automate supported tasks (e.g., user provisioning, ingest/sharing workflows).

Scaling

• Independence of resources: Axon Evidence was designed and is operated to run as a multi-tenant hyper scalable cloud environment. Site reliability teams monitor system capacity and utilisation to ensure users are not affected by the demand of others. The service is designed to quickly scale to meet increased utilisation.

Analytics

• Service usage metrics: Yes
• Metrics types: Axon Evidence can display metrics on system usage by user, group, volume of data, data type (format), licences, types of information (organised by customisable metadata fields), device information when connected with TASER devices or Axon camera solutions.; ; Axon Evidence provides dashboards, native reports, search result exports, and audit trails to detail system usage metrics.; ; Axon Performance provides reporting that proactively informs supervisors of officers in need - information that is always up to date in near-real time, enabling proactive and immediate responses.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers own their own data, so data can be extracted at any point. This process can be facilitated in several ways including the bulk export feature native to the application. This is managed through the application’s interface and is subject to the roles and permissions configured by the customer. The simplest method for mass data/metadata migration is via system APIs. Axon’s API manual will be made available upon request, which details steps for developers to follow. Migration is secure and can be validated with the cryptographic hash applied to all assets stored in Axon Evidence.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Assets: Digital file associated with evidence exported in original format.
  • Metadata: Data related to assets exported in JSON-format
  • Audits/Chain-of-Custody: Exported as PDF audit trails per asset
  • Caseshares – assets, metadata and audit-information exported to Partners.
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Axon Cloud Services’ data is encrypted in transit using encryption compliant with the standards recommended by the National Cyber Security Centre (NCSC) and the Centre for the Protection of National Infrastructure (CPNI). This includes the use of TLS 1.2 with 256-bit connection, RSA 2048 bit key, and Perfect Forward Secrecy to protect and encrypt data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The internal network is segmented into subnets, which are designed and configured to only allow for traffic for required services.

Availability and resilience

• Guaranteed availability: Axon is committed to making Axon Evidence available at least 99.99% of the time, with different tiers of service credits offered in relation to the uptime percentage achieved. For more information on our service level commitments, please see https://www.axon.com/axon-evidence-sla.
• Approach to resilience: Axon Evidence leverages infrastructure as a service (IaaS) cloud providers and additional layers of resiliency and redundancy measures on top of these services to provide application resiliency including geographic, connectivity, hardware, and data failover.
• Outage reporting: Axon Evidence is monitored by a dedicated site reliability team to identify outages or degradation to services. If a significant outage occurs, Axon will initiate an email to system administrators in affected regions. Email updates will be provided through outage resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: As an additional level of authentication, customers can specify IP addresses and ranges of IP addresses authorised to access their Axon Evidence tenant. Axon Evidence supports this functionality through the application interface simplifying management and allowing customers to adjust these as necessary. With IP restrictions enabled, customers are still required to authenticate using credentials
• Access restrictions in management interfaces and support channels: Access to assets and functions is granularly defined at the role level by customers. The system has a dynamic interface, so users will only see the functions they have access to. For example, a user without Administrator permissions, will not see the “Admin” tab. When searching for assets, users can view only limited text fields of files they do not have access to. This enables a “request access” feature controlling duration and what the user can do with the asset.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: As an additional level of authentication, customers can specify IP addresses and ranges of IP addresses authorised to their Axon Evidence tenant.; ; Axon Evidence supports this functionality through the application interface simplifying management and allowing customers to adjust these as necessary. With IP restrictions enabled, customers are still required to authenticate using credentials.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Standards ISO/IEC 27018:2019 - Code of Practice for Protecting Personal Data in the Cloud; ISO/IEC 27701:2019 - Code of Practice for Privacy Information Management System; SOC 2 Type 2; Cyber Essentials Plus; IT Health Check (UK); CSA STAR; CSA Trusted Cloud Provider; ; For a comprehensive list visit https://trust.axon.com
• Information security policies and processes: Axon has a dedicated Information Security department, led at the executive level by our Chief Information Security Officer (CISO). A team of security analysts, engineers, and compliance specialists maintain our information security policies, programmes, and processes to ensure the ongoing effectiveness and improvement of Axon's Information Security Management System (ISMS).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Axon maintains configuration and change management procedures to ensure all changes to the Axon Evidence service are carried out in a planned, well-documented, repeatable, and authorised manner for the application and its supporting infrastructure.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Axon conducts regular vulnerability assessments to improve Axon Evidence and Axon security controls and processes. Identification programs for Axon Evidence include frequent vulnerability scans and penetration tests performed by highly specialised teams and vetted by third-party security firms, including an annual IT Health Check. All identified vulnerabilities are evaluated by the Axon Information Security team, assigned risk and remediation time frames, and tracked through remediation. Axon also maintains a system patching policy, which establishes requirements for timely patching of software. Threats are identified and managed by a dedicated Axon security operations team
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Axon operates protective monitoring aligned to NCSC security monitoring guidance. We collect and correlate security telemetry (cloud, application, identity and audit logs) in a central SIEM and use alerting, behavioural analytics and threat intelligence to identify potential compromise. Indicators include suspicious authentication (repeated failures, unusual locations), privilege/configuration changes, anomalous access/export activity, and integrity or malware detections. On detection, Axon follows an incident response process: triage and severity classification, containment (disable accounts/revoke tokens/isolate components), evidence preservation, investigation and remediation, recovery and post-incident improvements. Monitoring runs 24/7; high-severity alerts are triaged immediately/within minutes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Axon operates a formal incident management process with pre-defined playbooks for common events (e.g., suspected account compromise, malware, data exposure risk, service outage and vulnerability response). Incidents follow a consistent lifecycle: identification/triage, severity classification, containment, eradication, recovery and post-incident review with corrective actions. Users report incidents via Axon Support using the online support portal/ticketing system and other contracted support channels (e.g., email/phone). Axon provides incident reporting proportionate to severity, including timely status updates during the event and a post-incident report covering timeline, impact, root cause, actions taken, mitigations and follow-up improvements, plus contractual/regulatory notifications where required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trials are provided on request, subject to eligibility and onboarding/security requirements; the service is otherwise procured on a subscription basis.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 9%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certification, Inc. - ANAB (ANSI National Accreditation Board)
• ISO/IEC 27001 accreditation date: Friday 7 November 2025
• What the ISO/IEC 27001 doesn’t cover: The certification scope is limited to Axon’s ISMS/PIMS for Axon Cloud Services (Axon Evidence, Axon Records, Axon Respond, Axon Performance, Axon Standards, Draft One, VR, Axon Fusus) and the specified cloud computing environments/regions listed in the certificate, including maintenance of Axon-manufactured hardware only when implemented within a customer’s Axon Cloud Services tenant. It does not cover products/services or environments outside this defined scope (e.g., customer-managed/on-prem environments, non-Axon Cloud Services offerings, or hardware activities not implemented within a customer’s Axon Cloud Services tenant). The scope is also limited to the controls and justifications described in Axon’s Statement of Applicability.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Coalfire Certification, Inc. - ANAB (ANSI National Accreditation Board)
• ISO 9001 accreditation date: Wednesday 29 October 2025
• What the ISO 9001 doesn’t cover: The certificate scope covers the QMS for Axon Cloud Services (Axon Evidence, Axon Records, Axon Respond, Axon Performance, Axon Standards, Draft One, VR, Axon Fusus) across the named computing environments/regions and the organisational groups listed. The scope excludes requirements for Clause 7.1.5.2 (measurement traceability) as detailed on the certificate. It also only applies to the activities and locations described (central and satellite offices and the named teams/subsidiaries) and does not extend to products or services outside the stated QMS scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 7 November 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The CSA STAR certification scope is limited to Axon’s ISMS and PIMS for Axon Cloud Services (Axon Evidence, Axon Records, Axon Respond, Axon Performance, Axon Standards, Draft One, VR, Axon Fusus) and the specific computing environments/regions listed (AU, LA, CA, EU, EU-Germany/EUR, UK, US, US Federal Region, ENT). It includes maintenance of Axon-manufactured hardware only when implemented within a customer’s Axon Cloud Services tenant. It does not cover services/products or environments outside this defined scope, and is limited to the controls and supporting justifications described in Axon’s Statement of Applicability.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Dd1489c0-c098-41b7-9c31-26c71e9b7548
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2dcd8c69-b01e-4946-b62c-cce44fb6eca0
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27701:2019 Privacy Information Management (PIMS)
  • ISO/IEC 27017:2015 Cloud security controls
  • ISO/IEC 27018:2019 Protection of PII
  • ISO/IEC 20000-1:2018 IT Service Management

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

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