Microsoft Project Online (Office 365 PPM/PFTW) Deployment & Support Services

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Microsoft Office 365 - where this is already deployed the Project Online Service can be added as an additional licence, although Project Online can also be used in isolation of Office 365 (Office 365, whilst desirable is not a pre-requisite).
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: As with all Cloud Services the only constraint is the quality of the internet connection.
System requirements: Windows 7 or above

Fast Internet Connection (Broadband, Dongle, Fibre)

User support

Email or online ticketing support: Email or online ticketing
Support response times: Within 1 hour
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Our support centre technology has been fully tested with assistive technology users.
Onsite support: Yes, at extra cost
Support levels: All clients have a Technical Account Manager assigned to them.
Standard support is FOC and comes as part of the service.
Enhanced support will depend on number of users and level of support required and can range from £250 per month for 10 users to £2,500 per month for 250 users for standard support. Enhanced levels of support available at extra cost. On-site application support is charged from £795 per day.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Typically we would have an initial meeting to determine business requirements, identify scope of deployment and size. We can then provide further consulting, training or support via online sessions or on-site as required. A project plan is typically established which outlines the timeline for the delivery of the project and how it will be implemented. Documentation is added (as required/completed) to a dedicated area of the online portal in the Project Online service. User training can be onsite or online.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: Data may be downloaded as needed and or requested as a shipped hard drive (depends on amount of data). Configuration and security settings can be downloaded by ourselves and used for migration if necessary.
End-of-contract process: There is no additional cost at end-of-contract. Licences will expire if not renewed, along with the data. Data may be downloaded by the customer or by ourselves, in which case the download will be on a T&E basis.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Desktop is recommended, because the nature of the data being consumed/viewed typically only makes sense on a larger screen. But it is possible to view on a mobile device that supports Windows or Windows emulation or full http in a browser.
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: No
Customisation available: Yes
Description of customisation: Since the service is cloud based, the interface can be configured/customised to support unlimited custom fields, views, groups, filters and reports (via PowerBI). Administrators can customise as required, or if outsourced to ourseleves, we would undertake the configuration or customisation. Customer based modifications can be performed via Server Settings in the cloud based (browser) interface that have the appropriate security permissions. Otherwise we would perform the necessary changes/updates or customisation.

Scaling

Independence of resources: The service is provided through Microsoft Cloud Services. These cloud services are elastic meaning that additional servers are brought on line to share the load as needed.

Analytics

Service usage metrics: Yes
Metrics types: Uptime and platform health as well as normal performance metrics are recorded.
Reporting types: Real-time dashboards

Regular reports

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with CSA CCM v3.0
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: There are two places where this can be done. Project plans may simply be saved to offline format in .mpp files. This is done in the Project Professional client. Or the entire Project Online site may be backed up to an offline location for later restoration on a new platform.
Data export formats: Other
Other data export formats: Mpp

Xml
Data import formats: Other
Other data import formats: Mpp

Xml

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Availability is based on Microsoft's own availability of services. Average uptime is 99.99%.

Downtime: Any period of time when users are unable to read or write any portion of a SharePoint Online site collection with Project Web App for which they have appropriate permissions.

Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula:

(User Minutes -Downtime )/(User Minutes) x 100
where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident.

Service Credit:
Monthly Uptime Percentage Service Credit
< 99.9% 25%
< 99% 50%
< 95% 100%

The full and detailed document can be accessed here :-
http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=1&Category=2
Approach to resilience: The Project Online Service Description covers resilience and is detailed at this URL :- https://technet.microsoft.com/en-us/library/project-online-service-description.aspx
Outage reporting: Microsoft provide a dashboard and portal where the service outages are reported - (https://support.office.com/en-gb/article/how-to-check-office-365-service-health-932ad3ad-533c-418a-b938-6e44e8bc33b0). Customers may choose to optionally receive details of any outage report and may receive via e-mail, SMS, text or into a Microsoft Teams or SharePoint site feed.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password
Access restrictions in management interfaces and support channels: Data is encrypted so only those authorised users can access the platform and data for which they have been given permission to view. This is defined through the security model in Microsoft Project Online.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Username or password

Audit information for users

Access to user activity audit information: You control when users can access audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: CISO reports to MD. CISO is responsible for implementing internal security policy and reports to the board on IS Security strategy every quarter. Breaches of Information Security are reported immediately to all Senior Management and affected stakeholders, at which point an IS security breach assessment is undertaken and appropriate action taken, including, if appropriate, reporting to the ICO and other relevant authorities. The CISO and MD have weekly meetings to review possible threats before they could or might happen and to discuss contingency and mitigation strategy where appropriate.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: As a minimum the configuration and security settings are downloaded and stored into dated XML files. Once changes are made then the configuration and security settings are again downloaded and stored into an XML file. These can be compared and changes between configurations identified for tracking and/or rollback if necessary.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Microsoft's compliance and vulnerability management processes can be reviewed here :- https://www.microsoft.com/en-us/trustcenter/Compliance/default.aspx
and
http://download.microsoft.com/download/6/D/F/6DFD7614-BBCF-4572-A871-E446B8CF5D79/MSFT_cloud_architecture_security.pdf
Microsoft provide a Service Trust Portal :- https://servicetrust.microsoft.com/ViewPage/HomePage
and full details of data protection resources may be viewed here - https://servicetrust.microsoft.com/ViewPage/TrustDocuments?command=Download&downloadType=Document&downloadId=a7ea7fa6-5c36-46b5-9356-6a5408167cae&docTab=6d000410-c9e9-11e7-9a91-892aae8839ad_AuditedControls
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Microsoft's protective monitoring and compliance may be viewed here :- https://servicetrust.microsoft.com/ViewPage/TrustDocuments?command=Download&downloadType=Document&downloadId=a7ea7fa6-5c36-46b5-9356-6a5408167cae&docTab=6d000410-c9e9-11e7-9a91-892aae8839ad_AuditedControls
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Incidents may be reported though our support portal, e-mail or by phone, and will be given immediate priority. Our support management portal provides details reports on incident type, date, time, time to resolution as well as routing to named individuals. Incidents are filed immediately and allocated to a specific support manager and overseen/managed by the It Manager. Customers can access online reports of incidents open, closed and pending in real time.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Microsoft Project Online (Office 365 PPM/PFTW) Deployment & Support Services

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Microsoft Project Online (Office 365 PPM/PFTW) Deployment & Support Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents