CIO-OFFICE LLP
Discovery
CIO-OFFICE Discovery service focuses on understanding the challenge to be solved; through Discovery, Alpha, Beta, Live, BAU. We scope opportunities, understand challenges and de-risk, while leveraging lean and agile best practice to iteratively and focus on high-value outcomes. We structure our research, design and technical analysis to understand business variables.
Features
- Full digital service, encompassing Discovery, Alpha, Beta and Live stage
- Analysis of 'as-is' operations, processes, policies and technologies
- User research and persona assessment to understand user needs
- Plan for Alpha, including cost, outcomes, programme and resource
- Outcomes realised during the Alpha, Beta and Live phases
- Discovery review of service mission, vision and success metrics
- Discovery data flows, security and privacy considerations
- Stakeholder engagement, including client, users, and incumbent suppliers
- Bespoke artefacts including user journeys and service blueprints
Benefits
- Articulation of constraints for the new or reframed service
- Clear problem definition and what users want to achieve
- Alignment and understanding of underlying policy
- Understand current solution and investigate feasibility of new service
- Understand benefits against costs and evaluate viability in service-ecosystem
- Scope the opportunity, define clear discovery outcome, define OKRs
- Understanding of user needs through evidence-based research
- Assessment of wider service impact, risks and opportunities
- Proven SMEs capable of progressing through Discovery, Alpha, Beta
- High quality Discovery artefacts to communicate and share findings
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 15
Service ID
7 8 0 4 7 8 8 4 0 8 4 4 3 4 9
Contact
CIO-OFFICE LLP
Roy Irvine
Telephone: 07833207816
Email: info@cio-office.com
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Cloud gap assessment
- Architecture options analysis
- Delivery Road-mapping
- Other
Service scope
- Service constraints
- No. All our services can be provided on a remote or onsite basis as required.
User support
- Email or online ticketing support
- Yes
- Support response times
- We offer customised solutions based on our clients SLA requirements.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- We offer customised solutions based on our clients SLA requirements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £700.00 | £400.00 |
| Associate business architect | £1,195.00 | £650.00 |
| Business architect | £1,250.00 | £750.00 |
| Lead business architect | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,195.00 | £650.00 |
| Senior data architect | £1,250.00 | £750.00 |
| Chief data architect | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,195.00 | £650.00 |
| Senior enterprise architect | £1,250.00 | £750.00 |
| Lead enterprise architect | £1,350.00 | £850.00 |
| Principal enterprise architect | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,195.00 | £650.00 |
| Network architect | £1,250.00 | £750.00 |
| Lead network architect | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,195.00 | £650.00 |
| Lead security architect | £1,250.00 | £750.00 |
| Principal security architect | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,195.00 | £650.00 |
| Solution architect | £1,195.00 | £650.00 |
| Senior solution architect | £1,250.00 | £750.00 |
| Lead solution architect | £1,350.00 | £850.00 |
| Principal solution architect | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,195.00 | £650.00 |
| Technical architect | £1,195.00 | £650.00 |
| Senior technical architect | £1,250.00 | £750.00 |
| Lead technical architect | £1,350.00 | £850.00 |
| Principal technical architect | £1,415.00 | £895.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,500.00 | £950.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,250.00 | £750.00 |
| Principal cyber security audit and assurance | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,195.00 | £1,195.00 |
| Lead cyber security governance and risk manager | £1,250.00 | £750.00 |
| Principal cyber security governance and risk manager | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,195.00 | £650.00 |
| Lead cyber security monitoring | £1,250.00 | £750.00 |
| Principal cyber security monitoring | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,195.00 | £650.00 |
| Lead cyber security incident response | £1,250.00 | £750.00 |
| Principal cyber security incident response | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,195.00 | £650.00 |
| Lead cyber security vulnerability management | £1,250.00 | £750.00 |
| Principal cyber security vulnerability management | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,195.00 | £650.00 |
| Lead cyber security digital forensics | £1,250.00 | £750.00 |
| Principal cyber security digital forensics | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,195.00 | £650.00 |
| Lead cyber security penetration testing | £1,250.00 | £750.00 |
| Principal cyber security testing | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,195.00 | £650.00 |
| Lead cyber security secure systems architecture and design | £1,350.00 | £850.00 |
| Principal cyber security secure systems architecture and design | £1,415.00 | £895.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £700.00 | £400.00 |
| Analytics engineer | £995.00 | £600.00 |
| Senior analytics engineer | £1,195.00 | £650.00 |
| Lead analytics engineer | £1,250.00 | £750.00 |
| Head of analytics engineering | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £700.00 | £400.00 |
| Data analyst | £850.00 | £500.00 |
| Senior data analyst | £995.00 | £600.00 |
| Principal data analyst | £1,250.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £995.00 | £600.00 |
| Senior data engineer | £1,250.00 | £750.00 |
| Lead data engineer | £1,350.00 | £850.00 |
| Head of data engineering | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,250.00 | £750.00 |
| Head of data ethics | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,250.00 | £750.00 |
| Lead data governance manager | £1,350.00 | £850.00 |
| Head of data governance | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £700.00 | £400.00 |
| Associate data scientist | £850.00 | £500.00 |
| Data scientist | £1,195.00 | £650.00 |
| Principal data scientist | £1,250.00 | £750.00 |
| Lead data scientist | £1,350.00 | £850.00 |
| Head of data science | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,350.00 | £850.00 |
| Lead machine learning engineer | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £995.00 | £600.00 |
| Senior performance analyst | £1,250.00 | £750.00 |
| Lead performance analyst | £1,350.00 | £850.00 |
| Head of performance analysis | £1,415.00 | £895.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £700.00 | £400.00 |
| Application operations engineer | £995.00 | £600.00 |
| Senior application operations engineer | £1,050.00 | £615.00 |
| Lead application operations engineer | £1,195.00 | £650.00 |
| Principal application operations engineer | £1,250.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,095.00 | £615.00 |
| Senior business relationship manager | £1,250.00 | £750.00 |
| Lead business relationship manager | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £800.00 | £300.00 |
| Change and release analyst | £850.00 | £350.00 |
| Change and release manager | £1,195.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £700.00 | £400.00 |
| Senior operations analyst | £850.00 | £450.00 |
| Operational control manager | £1,050.00 | £615.00 |
| Head of command and control | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £700.00 | £400.00 |
| End user computing engineer | £850.00 | £500.00 |
| Senior end user computing engineer | £995.00 | £600.00 |
| Lead end user computing engineer | £1,050.00 | £615.00 |
| Principal end user computing engineer | £1,250.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £600.00 | £300.00 |
| IT service manager | £995.00 | £600.00 |
| Senior IT service manager | £1,195.00 | £650.00 |
| Head of IT service management | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £995.00 | £650.00 |
| Major incident manager | £1,195.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £800.00 | £400.00 |
| Infrastructure engineer | £950.00 | £575.00 |
| Senior infrastructure engineer | £1,050.00 | £615.00 |
| Lead infrastructure engineer | £1,195.00 | £650.00 |
| Principal infrastructure engineer | £1,250.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £800.00 | £400.00 |
| Infrastructure operations engineer | £995.00 | £575.00 |
| Senior infrastructure operations engineer | £1,195.00 | £650.00 |
| Lead infrastructure operations engineer | £1,250.00 | £750.00 |
| Principal infrastructure operations engineer | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £895.00 | £500.00 |
| Problem manager | £1,250.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £650.00 | £300.00 |
| Senior service desk analyst | £995.00 | £600.00 |
| Service desk manager | £1,195.00 | £650.00 |
| Head of service desk | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £700.00 | £400.00 |
| Service readiness analyst | £750.00 | £415.00 |
| Service transition manager | £1,095.00 | £615.00 |
| Lead service transition manager | £1,195.00 | £650.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £600.00 | £250.00 |
| Junior business analyst | £700.00 | £350.00 |
| Business analyst | £895.00 | £500.00 |
| Senior business analyst | £1,095.00 | £650.00 |
| Lead business analyst | £1,195.00 | £650.00 |
| Head of business analysis | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £995.00 | £600.00 |
| Delivery manager | £1,195.00 | £650.00 |
| Senior delivery manager | £1,350.00 | £850.00 |
| Head of (Agile) delivery management | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £995.00 | £600.00 |
| Digital portfolio manager | £1,195.00 | £650.00 |
| Senior digital portfolio manager | £1,350.00 | £850.00 |
| Head of portfolio | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £950.00 | £575.00 |
| Product manager | £1,050.00 | £615.00 |
| Senior product manager | £1,250.00 | £750.00 |
| Lead product manager | £1,350.00 | £850.00 |
| Head of product | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,500.00 | £950.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £995.00 | £600.00 |
| QAT analyst | £995.00 | £600.00 |
| Senior QAT analyst | £1,050.00 | £615.00 |
| Lead QAT analyst | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £700.00 | £400.00 |
| Test engineer | £850.00 | £450.00 |
| Senior test engineer | £995.00 | £600.00 |
| Lead test engineer | £1,195.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,195.00 | £650.00 |
| Head of test | £1,350.00 | £850.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £700.00 | £400.00 |
| DevOps engineer | £995.00 | £600.00 |
| Senior DevOps engineer | £1,195.00 | £650.00 |
| Senior DevOps engineer - management | £1,195.00 | £650.00 |
| Lead DevOps engineer | £1,250.00 | £750.00 |
| Lead DevOps engineer - management | £1,350.00 | £850.00 |
| Principal DevOps engineer | £1,415.00 | £895.00 |
| Principal DevOps engineer - management | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £600.00 | £300.00 |
| Junior frontend developer | £700.00 | £400.00 |
| Frontend developer | £1,095.00 | £600.00 |
| Senior frontend developer | £1,195.00 | £650.00 |
| Lead frontend developer | £1,250.00 | £750.00 |
| Head of frontend development | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £600.00 | £300.00 |
| Junior developer | £700.00 | £400.00 |
| Developer | £1,095.00 | £600.00 |
| Senior developer | £1,195.00 | £650.00 |
| Senior developer - management | £1,250.00 | £750.00 |
| Lead developer | £1,250.00 | £750.00 |
| Lead developer - management | £1,350.00 | £850.00 |
| Principal developer | £1,415.00 | £895.00 |
| Principal developer - management | £1,415.00 | £895.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £700.00 | £400.00 |
| Accessibility specialist | £1,195.00 | £650.00 |
| Senior accessibility specialist | £1,350.00 | £850.00 |
| Head of accessibility | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £700.00 | £400.00 |
| Junior content designer | £700.00 | £400.00 |
| Content designer | £1,195.00 | £650.00 |
| Senior content designer | £1,250.00 | £750.00 |
| Lead content designer | £1,350.00 | £850.00 |
| Head of content design | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £700.00 | £400.00 |
| Junior graphic designer | £700.00 | £400.00 |
| Graphic designer | £1,095.00 | £615.00 |
| Senior graphic designer | £1,195.00 | £650.00 |
| Lead graphic designer | £1,250.00 | £750.00 |
| Head of graphic design | £1,415.00 | £895.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £700.00 | £400.00 |
| Junior interaction designer | £750.00 | £400.00 |
| Interaction designer | £1,195.00 | £650.00 |
| Senior interaction designer | £1,250.00 | £750.00 |
| Lead interaction designer | £1,350.00 | £850.00 |
| Head of interaction design | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £700.00 | £400.00 |
| Junior service designer | £700.00 | £400.00 |
| Service designer | £1,195.00 | £650.00 |
| Senior service designer | £1,250.00 | £750.00 |
| Lead service designer | £1,350.00 | £850.00 |
| Head of service design | £1,500.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £1,250.00 | £750.00 |
| Lead technical writer | £1,350.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £700.00 | £400.00 |
| Junior user researcher | £700.00 | £400.00 |
| User researcher | £995.00 | £600.00 |
| Senior user researcher | £1,195.00 | £650.00 |
| Lead user researcher | £1,250.00 | £750.00 |
| Head of user research | £1,500.00 | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 54ba45c4-6d59-433f-bddc-16061e668700
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@cio-office.com.
Tell them what format you need. It will help if you say what assistive technology you use.