GBM DIGITAL TECHNOLOGIES LIMITED

Apple Training

Sync offer a range of Apple courses and training, including user, technical, creative, app development, teacher training, and bespoke courses. Our training courses help educators in supporting equitable learning with iPad and allows organisations to make an impact with Apple devices.

Features

• Enhance the use of technology in lessons
• Apple lifecycle management training
• Mac and iOS end-point protection and security training
• Supporting with a complete management and security solution
• Device management and inventory training
• Training on a complete management and security solution

Benefits

• Simplify work by providing training on management of devices
• Enhancing an Apple experience that end users love
• Providing end-users a solution that is simple and secure
• Equipping organisations with skills to create an Apple-first environment
• Inspire teachers to make the most of technology, driving results

£195 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

780664852202567

Contact

Amelia Stevens
0161 605 3838
tenders@wearesync.co.uk

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We provide a huge range of training courses on cloud software to organisations to allow buyers to make the most of their technology and make an impact. This includes providing access to Sync Academy Videos and the creation of bespoke videos.; ; Additionally, we provide bespoke training sessions, our experts can work with your organisation to build the perfect course to suit your Apple needs – including the use of deployment software like Jamf Pro and Jamf School. Our experts can also support with integration training for Directory Services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will provide training on Apple device management in the cloud, enhancing operational efficiency, security, and scalability for organisations. Enabling IT teams to manage Apple devices without maintaining on-premises servers, reducing costs and simplifying infrastructure.; We offer extensive training and resources to educate IT teams on cloud-based device management best practices.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Security strategy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide training for Jamf, which is a mobile device management platform, to upskill IT teams to use Jamf effectively. This training is designed to enhance their ability to manage and secure Apple devices within their organisations using Jamf’s cloud hosting and software services. We additionally provide support on a range of software solutions.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support via email is available Monday - Friday, 9:00 a.m. to 5:30 p.m. Excluding bank holidays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We will provide general support via email or telephone 9am to 5:30pm - Monday to Friday, excluding bank holidays free of charge. An Account Manager or Apple Professional Learning Specialist will be allocated to support buyers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 16/08/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 31/03/2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainable Practices Environmental sustainability is a core value at Sync. We actively work to minimise our ecological footprint by implementing energy- efficient technologies, reducing waste, and adopting eco-friendly practices throughout our operations. Certification to ISO 14001 We have certified our operations with ISO 14001, an internationally recognised standard for environmental management systems. This certification reflects our unwavering commitment to proactively identify and mitigate environmental risks, demonstrating our dedication to sustainable practices. Significant Reduction in Emissions In the period (21-22), we achieved a 6.63% year-on-year reduction in emissions. This reduction is based on actual, absolute decreases in total energy usage, not just against an intensity factor. This reduction is particularly important given the growth in revenue across the group, totalling approximately £60 million in the same period. We are committed growing sustainably without compromising our environmental responsibilities. Continual Emission Reduction Targets Building on our progress to date, we are targeting a further 10% reduction in emissions for the period (22-23). This ambitious goal reflects our dedication to continuous improvement and demonstrates our confidence in implementing effective strategies for sustainable growth. 100% Renewable Energy Usage All our operations run on 100% renewable energy. This is a pivotal step towards reducing our carbon footprint and underscores our commitment to transitioning towards a sustainable energy future. Transitioning Company Vehicles to Electric Models We have initiated the transition of our company vehicles to fully electric models. Presently, 23% of our entire fleet is fully electric (with this number steadily growing), with a further 23% being hybrid vehicles. Multiple charging points have been installed at our company HQ to support this transition.

  Equal opportunity

  Diversity and Inclusion We believe that a diverse and inclusive workforce fosters creativity, innovation, and resilience. We are committed to creating a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We implement inclusive hiring practices, provide equal opportunities for career advancement, and offer diversity and inclusion training to all employees. Disability Confident: Committed and Progressing Towards ‘Employer’ Status We proudly hold the 'Disability Confident: Committed' status and are currently in the process of upgrading to 'Disability Confident: Employer'. This signifies our strong commitment to providing equal opportunities and creating an inclusive environment for individuals with disabilities. By actively participating in the Disability Confident scheme, we demonstrate our dedication to removing barriers and ensuring that disabled employees can thrive in our workplace. Equality, Diversity, and Inclusion (EDI) Training for All Staff We believe that education is a powerful tool for fostering understanding and empathy. We provide comprehensive Equality, Diversity, and Inclusion (EDI) training to all our staff. This training empowers employees with the knowledge and skills needed to recognise and challenge biases, promote inclusivity, and champion diversity in all aspects of their work. Action to Boost Representation of Under- represented Staff We are committed to taking proactive steps to increase the representation of under- represented groups across our organisation, and run periodic audits to understand if our practices are indeed effective at providing opportunities for under-represented groups. By monitoring and addressing representation, we aim to create a workplace that reflects the rich tapestry of backgrounds, experiences, and perspectives that make our team stronger and more innovative.

  Wellbeing

  Employee Wellbeing We recognise that our team are our most valuable asset. We provide a safe, inclusive, and supportive work environment that promotes physical, mental, and emotional wellbeing. This includes access to health and wellness programs, mental health resources, flexible work arrangements, and ongoing training and development opportunities to enhance personal and professional growth. Fair Pay and Working Conditions We strive to offer our team a rewarding and fulfilling career. This starts with ensuring that each team member receives fair compensation for their contributions. We adhere to industry standards and regulatory guidelines to guarantee that every team member is paid equitably for their role and responsibilities. We are dedicated to maintaining excellent working conditions across all our locations. This includes safe and ergonomically designed workspaces, as well as policies that promote a healthy work-life balance. We understand that a comfortable and secure work environment is essential for employees to thrive and deliver their best work. Training and Development Opportunities We are committed to nurturing the professional growth of our employees. In roles such as technical support, we go beyond the ordinary by not only covering the costs of training courses but also providing financial incentives and bonuses for successful completion. This approach encourages ongoing learning and demonstrates our investment in the continued development and expertise of our team members. Mental Health Support We recognise the importance of mental health in the workplace. To demonstrate our commitment, we have made the 'Mental Health at Work' commitment in collaboration with the charity 'Mind'. This commitment outlines our dedication to promoting mental well-being and creating a supportive environment for all employees. We offer resources, programs, and support access to mental health services to ensure that every team member feels valued, supported, and equipped to manage their mental health effectively.

Pricing

• Price: £195 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.