Computacenter (UK) Ltd

Computacenter - Palo Alto Prisma Cloud

Prisma Cloud is the industry’s most complete Cloud Native Application Protection Platform (CNAPP), with the industry’s broadest security and compliance coverage for infrastructure, workloads, and applications, across the entire cloud native technology stack—throughout the development lifecycle and across hybrid and multicloud environments.

Features

• Cloud Security Posture Management (CSPM)
• Cloud Workload Protection (CWP)
• Code Application Security (CAS) and Infrastructure as Code Security (IAC)
• Data Security Posture Management (DSPM)
• Agentless or Agent based approach
• Attack Path Analysis
• Cloud Identity Entitlement Management (CIEM)
• Static Application Security Testing (SAST) and Software Composition Analysis (SCA)
• Serverless, container and host security
• Web Application API Security (WAAS) /Web Application Firewall (WAF)

Benefits

• Multicloud support AWS/Azure/GCP/Oracle Cloud/Alibaba/IBM
• Simplifying Compliance with Immediate evaluation against common security frameworks
• Implement scanning in CI/CD pipelines with security guardrails
• Enable developer velocity by integrating security into the SDLC
• Cloud Security tool consolidation and extensive integrations
• Reduce alert fatigue with vulnerability prioritisation and contextualisation
• Remediate risks in cloud/trace to code to fix forever
• Find interrelated weaknesses and isolate exploitable attack vectors
• Establish continuous visibility and control across your cloud environment
• Enable realtime protection for cloud workloads, web applications, and APIs

£73.77 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

780682267705013

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: At present, Amazon Web Services (AWS), Microsoft Azure, Google Compute Platform, IBM Cloud, Oracle Cloud and Alibaba Cloud are the only supported platforms for all functionality. Docker Enterprise Edition, IBM Cloud, Kubernetes, OpenShift, Rancher and Pivotal are supported from a containerisation technology only at time of writing.
• System requirements:
  • Service account with sufficient permissions for chosen public cloud platforms
  • Prisma Cloud is supported on both x86_64 and ARM64

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Customer Success and Support - Prisma Cloud Enterprise Edition and Compute Edition are bundled with Standard Customer Success and Support. Standard Customer Success and Support includes basic customer support online and access to all online content.; ; Premium Customer Success (CS) - is available for both Prisma Cloud Enterprise Edition and Prisma Cloud Compute Edition. Premium CS is 20% of List on the price book. A dedicated ""Resident Engineer"" is available as an additional purchase
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer can use our professional services team to accelerate the journey on the platform. We also provide an online training platform called Beacons. A full range of user documentation can be found on our website.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: All features and functionality are primarily delivered through the secure web admin console.; This includes the initial setup, system-configuration, on-boarding and operational functions such as monitoring and reporting.; A role-based access control (RBAC) system is in place to enforce the relevant access and configuration permissions requirements for certain types of individual users or groups.
• Accessibility standards: None or don’t know
• Description of accessibility: The secure web console is accessible via apps.paloaltonetworks.com or the stack can be accessed directly based on location of the tenant such as app.uk.prismacloud.io; ; IP Whitelisting can be utilised to restrict access to the management web interface.
• Accessibility testing: The full VPAT / WCAG report can be provided on request.
• API: Yes
• What users can and can't do using the API: The Prisma Cloud API allows you to programmatically access and manage your Prisma Cloud resources, making it easy to automate tasks, integrate with other tools, and build custom integrations. With a variety of endpoints available, Prisma Cloud API aims to automate tasks and facilitate integrations with a wide range of application types while covering the majority of workflows and use cases currently supported by the Prisma Cloud web interface.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise the Prisma Cloud service in several different ways. This includes custom policies, custom attack paths, customisable UI which includes dashboards and colour scheme. The customisation differs based on the users role, where a system admin has the ability to customise all of areas mentioned

Scaling

• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.

Analytics

• Service usage metrics: Yes
• Metrics types: Prometheus is a monitoring platform that scrapes the published endpoints of targets to collect their metrics. You can configure Prisma Cloud to be a Prometheus target.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Contact us for full details

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Prisma™ Cloud services shall be available 99.9% of the time, measured monthly excluding scheduled maintenance. ; ; If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance.; Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will also be excluded from any such calculation. ; ; Customer’s sole and exclusive remedy and the entire liability of; Palo Alto Networks, in connection with Prisma Cloud service availability, shall be to credit Customer 2% of monthly service fees (downtime credit) for each period of 60 consecutive minutes of downtime, provided that no more than one such credit will accrue; per day. Downtime shall begin to accrue as soon as Customer notifies Palo Alto Networks that downtime is taking place and will continue to accrue until service is restored.; ; In order to receive downtime credit, the customer must notify Palo Alto Networks in writing within 24 hours from the time of downtime. Failure to provide such notice will forfeit the right to receive downtime credit.
• Approach to resilience: Palo Alto Networks delivers the Prisma Cloud service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: A public dashboard available at status.paloaltonetworks.com and via email alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2; ISO 27001; ISO 27017; ISO 27018; ISO 27032; ISO 27701
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £73.77 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.