Skotkonung Ltd

MetricsLed ENGAGE

ENGAGE is an Information Environment Assessment platform used to deliver strategic communications across defence, development, or diplomatic spheres. ENGAGE provides data insights and secure information sharing; geospatial mapping; OSINT data aggregation, analysis and visualisation; sentiment analysis; and custom reporting. The platform uses data to enrich understanding and guide strategic direction.


  • Intuitive UI with customisable dashboards and metrics
  • Codified data aggregation, analysis, reporting, research development and data insights
  • Open API configuration for OSINT data aggregation
  • Geo-spatial mapping, geo-tagged reporting and infographic data representations
  • Data visualisation and analytics for strategic decision making
  • Agnostic of data type, language, audio/visual media
  • Custom interactive reporting through workflows and role-based information dissemination
  • Centralised user access and security management
  • Accountable management of projects, budgets, assets, tasks and risks
  • Additional modules enable results monitoring, stakeholder mapping and vetting


  • Enables trend analysis, changes over time, and research development
  • Real-time data insights and analysis for effective and adaptive interventions
  • Track progress, challenges and atmospherics to deliver effective implementation
  • Collect, search and analyse data in a single system
  • Role-based access limits export capability to protect client intellectual property
  • Use data to enhance analysis, improve understanding and organisational efficiency
  • Assured data repository for digital continuity and full audit trail
  • Modular design for scalability and value for money
  • Supports GDPR compliant data management, retention and security
  • Tailored integration management for assured data aggregation, reporting and analysis


£2,000 a licence a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

7 8 1 0 0 8 4 8 6 8 5 8 1 4 3


Skotkonung Ltd MetricsLed
Telephone: +44(0) 33 0088 3933

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
MetricsLed OPERATE - a complete platform for managing all aspects of operational delivery.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

Email or online ticketing support
Email or online ticketing
Support response times
The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issues. We can provide further details on request.
Support available to third parties

Onboarding and offboarding

Getting started
Clients are assigned an account manager. The account manager will organise system setup and initial configuration; managing data migration (subject to additional charge if data is not in ready to import format); setting up initial admin/user accounts; preparing training materials (as agreed with the client) and setting up training for client administrators (and if required users). Copies of training materials (videos, manuals etc.) will be provided to the client to share with new users.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data export is provided at the end of service as follows:
For database dump provided in MS-SQL export or flat file CSV format.
For documents in the database/library these are provided in zip files containing documents in original format.
For specific data tables from the database these could be provided in MS-Excel worksheets or flat file CSV format.
End-of-contract process
Based on an agreed end-of-service date, we can provide a copy of the data as described above. We can hold the data for an agreed period, not exceeding one month (or as agreed with the client), and then delete all the data (unless we are legally required to retain it).

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Pages reformat depending on the size of the device screen.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Customisation available
Description of customisation
MetricsLed ENGAGE is highly customisable, depending on client needs. This is part of setup and on-boarding users.


Independence of resources
We use Microsoft Azure Cloud servers that scale on real-time demand.


Service usage metrics
Metrics types
Metrics are configured depending on client needs. This is part of setup and on-boarding users.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data export is based on permissions granted for each user and client customisable outputs (to be agreed with client during on-boarding). Data is downloadable in various formats such as PDF reports, MS-Excel Tables and flat file CSVs, via the user interface.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
  • Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG
  • MSG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Guaranteed availability
99.5% uptime.
Approach to resilience
Available on request.
Outage reporting
A public dashboard is used to report outages and email alerts to administrators as required. Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication is enabled.
Access restrictions in management interfaces and support channels
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication, and validated IP connections.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication is enabled.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 27001 certification covers all aspects of this service. Details of scope are available on request.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001
Information security policies and processes
We have fully documented information security policies. A copy is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release. These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

MetricsLed’s products are in use to anticipate, plan for, and respond to climate change and the impact of climate change. Our OPERATE platform is a complete platform for managing all aspects of operational delivery for major aid agencies and their most complex portfolios.

OPERATE’s significant processing power leverages data to support effective humanitarian early warning, risk management and disaster response.
These tools enable analysts and project teams to identify, track and analyse issues, trends and events across the spectrum of environmental, political, and climate sets.

This allows for adaptive planning such as the prepositioning of emergency supplies in advance of hurricanes, increased seismic activity, crop failure, virus surveillance and migratory flows relating to extreme weather events and environmental degradation.

The OPERATE platform is currently used to manage the UK’s central humanitarian and emergency response programme and supports the transparent and accountable delivery of over £750 million pounds of humanitarian action each year.

MetricsLed PROJECT – a platform with an end-to-end suite of project management and delivery tools – is used to support major grant programmes and complex development projects. It can be set up and configured to support donor financed programmes that tackle climate change and has been used to support climate change programming in a range of geographies such as Nigeria, Somalia, Brazil and the Middle East. In Nigeria for example PROJECT was used in support of programmes that aimed to bring solar power to remote rural areas and to support climate smart agriculture.

Our DEPLOY platform is currently in use by the British Government’s Conflict Security and Stability Fund to deploy civilian experts to hostile and fragile environments. Civilians deployed using DEPLOY have worked across missions focussed on climate change and the response extreme weather events in countries such as Bangladesh, Myanmar, Nepal and the Caribbean.
Covid-19 recovery

Covid-19 recovery

MetricsLed platforms have been used extensively in support of COVID 19 Recovery managing a wide range of medical supplies such as ventilators/field hospitals/protective equipment/testing kits in the UK and delivering them internationally on behalf of the British Government Humanitarian and Stabilisation Operations Team (HSOT).

Our platforms are currently in use to support HMG financed COVID 19 Recovery in a wide range of geographies across both hemispheres and in some of the most challenging and remote locations in the world: including the Antarctic, and contested spaces in countries such as Syria, Mali and Ukraine.

Our ENGAGE platform is in use by a range of US and UK agencies to monitor and counter mis and disinformation from hostile states and from extremists and terrorist groups.

The ENGAGE platform has been used to track the spread of disinformation relating to COVID – such as that developed to support anti-vax positions and themes - and has the ability to identify the source of key narratives and to monitor how those narratives spread and change over space and time.
Tackling economic inequality

Tackling economic inequality

MetricsLed is committed to tackling economic inequality by deploying software platforms that increase the impact and effectiveness of UK government spending and humanitarian and disaster relief. Our team are vocal proponents and supporters of the #techforgood movement and have committed to advancing technology within the humanitarian space.

Our MetricsLed PROJECT has been used extensively in support of programmes that seek to address economic inequality. Currently in use by over 2000 organisations it has been used to deliver over UK £200 million of programmes that aim to tackle economic inequality over 30 countries in the last 24 months. These programmes are varied in their approach – some aiming to boost investment and create new jobs, some aiming to disperse foods, stipends and income support to the most vulnerable in society.

PROJECT has a very well-developed monitoring, evaluation, & learning (MEL) suite and is particularly well set up to undertake rigorous evaluation of economic policies and programmes. PROJECT’s MEL suite allows users to:

• Set up frameworks to track impact, results, and output indicators
• Build questionnaires to gather and review quantitative and qualitative progress data and supporting evidence
• Compare performance against planned values over time and across projects and delivery partners
• Aggregate indicators for user-defined programmes and portfolios

PROJECT has been used to evaluate over 5,000 programmes that aim to address economic inequality over a 10-year period. These programmes - which have received over £250 million pounds of investment - have had significant impact and have help lift hundreds of thousands of people out of extreme poverty.
Equal opportunity

Equal opportunity

MetricsLed is committed to equal opportunities across the work we do both in the development of software and in its use within the aid, humanitarian and development space. We have a diverse and multicultural team and our policies and practices reflect an unshakable belief in equal opportunities.


Wellbeing is a key consideration of MetricsLed from a number of perspectives. As we develop software through the process of understanding the user journey and in subsequent coding and testing we put ease of user experience and intuitive direction at the heart of what we do.

Many of our licensed users are operating in kinetic, hostile or fragile environments. Accessibility, quality of interface and ease of use when under pressure are paramount considerations. We back this up with 24/7 immediate response helplines and technical support.

In short, we seek to address wellness by addressing the stresses of operating in the field & giving our licensees and users effective software that has been tried and tested extensively backed up by human-in-person support 24/7.

Effective tools provide efficiencies but they’re also good for morale.


£2,000 a licence a month
Discount for educational organisations
Free trial available
Description of free trial
Proof of concept service giving users an opportunity to test on a small data set (provided by client or if requested by us). Trial period is negotiable but not to exceed 6 weeks. Please contact us to discuss further.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.