ITHQ LTD

ITHQ Skills-as-a-Service

Our Skills-as-a-Service offering provides access to our people who have the ability to self-organise under the guidance of a framework and defined set of values.Provision is through flexible length sprints and delivery from a team that is purely focused on your outcomes with none of your day-to-day BAU disruptions.

Features

• Support-as-a-Service - reactive support service
• Squad-as-a-Service - Proactive skills service
• Success-as-a-Service - - Strategic skills service

Benefits

• Remote support provided via ticketing & phone.
• Proactive skills services scheduled into our agile planning methodology.
• Includes any skill set currently in the ITHQ service offering
• Includes any added skill set in the ITHQ service offering
• Includes Design, Support, Managed services and strategic planning

£1,150 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

781013176261574

Contact

Dale Nursten
02039977979
bidteam@ithq.pro

Planning

• Planning service: Yes
• How the planning service works: Our Skills-as-a-Service offering provides access to our people who have the ability to self-organise under the guidance of a framework and defined set of values. A strong team that has worked together and delivered real outcomes for many clients.; ; The service is delivered in partnership with your business, discussing and planning tasks and projects in an environment that focuses on outcomes and delivery.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Skills-as-a-Service offering provides access to our people who have the ability to self-organise under the guidance of a framework and defined set of values. A strong team that has worked together and delivered real outcomes for many clients.; ; The service is delivered in partnership with your business, discussing and planning tasks and projects in an environment that focuses on outcomes and delivery.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Skills-as-a-Service offering provides access to our people who have the ability to self-organise under the guidance of a framework and defined set of values. A strong team that has worked together and delivered real outcomes for many clients.; ; The service is delivered in partnership with your business, discussing and planning tasks and projects in an environment that focuses on outcomes and delivery.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Skills-as-a-Service offering provides access to our people who have the ability to self-organise under the guidance of a framework and defined set of values. A strong team that has worked together and delivered real outcomes for many clients.; ; The service is delivered in partnership with your business, discussing and planning tasks and projects in an environment that focuses on outcomes and delivery.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8x5xNDB; 8x5x4; 24x7x4
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Three levels of support are offered: 24x7x4, 8x5x4 and 8x5xNBD. Support costs are based on size and complexity of the deployment.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 15/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  ITHQ runs a corporate social responsibility programme called Life In IT in South East England. Life In IT allows us to recondition tech devices donated from businesses headed for disposal and pass them on to local non- profit organisations that put them to great use. Schools in particular are now benefitting from free technology that creates fresh learning opportunities through increased access to education platforms for more students.

  Equal opportunity

  ITHQ runs a corporate social responsibility programme called Life In IT in South East England. Life In IT allows us to recondition tech devices donated from businesses headed for disposal and pass them on to local non- profit organisations that put them to great use. Schools in particular are now benefitting from free technology that creates fresh learning opportunities through increased access to education platforms for more students.

Pricing

• Price: £1,150 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.