ADVANIA UK LIMITED

Cloud Voice Deployment and Support - Microsoft Teams Voice

Advania can help plan for, deploy and support a modern cloud-based telephony solution based on Microsoft Teams. Our experienced Teams Voice engineers enable users to make, receive, transfer calls to/from landlines and mobiles on the public switched telephone network using Microsoft Teams. We specialise in complex migrations from legacy systems.

Features

• Leverage a structured approach to Teams Voice design and implementation
• Design and art-of-the-possible MS Teams Voice workshops
• Manage the Teams Voice service end-to-end, including integrated contact centres
• Selection, integration and deployment of IaaS, PaaS, SaaS
• Comprehensive planning services, including legacy PBX and/or analogue telephony migration
• Managed Teams Voice Support Service includes:
• Investigate/manage issues with call quality leveraging the Call Quality dashboard
• Report on call quality and usage for Teams Voice
• Implement User Requests/Changes for new/modified Teams Voice services

Benefits

• Enable Remote Working and External collaboration with Microsoft Teams
• Get More from Microsoft Teams than just Video Calling
• Remove constraints of old on-premise phone systems
• Leverage high-availability, low-latency direct routing architecture across 120 countries
• Maximise your existing Microsoft licensing for Teams Voice
• Offer a fully integrated experience for your Microsoft users
• Reduce costs/complexity of your UC solution with Teams Voice
• Receive integrated experience and end-to-end service for Microsoft Voice
• Preserve/maximise legacy telephony investments, where replacement not feasible
• Benefit from contact centre and compliance recording

£550 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@advania.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

781167358416285

Contact

Will Tuson
+44 203 835 7332
bids@advania.co.uk

Planning

• Planning service: Yes
• How the planning service works: When architecting cloud solutions, our starting point is your business, your challenges, and your objectives. Our focus is on enabling productivity, removing high cost investment cycles and increasing flexibility. When designing a technical solution, we consider all the technical and practical implications, including how users access applications and data; along with the available or required connectivity and networking. We will assess the comparative benefits of on premise infrastructure versus fully cloud based or hybrid solutions. This will include a range of specific considerations such as security, data retention, data protection, resilience, integration – and, of course, cost. Our design teams will draw-up an intelligent solution that brings elegance as well as effortlessness to your organisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Teams Voice
  • Microsoft 365
  • Azure

Training

• Training service provided: Yes
• How the training service works: We can provide comprehensive user training on Microsoft Teams and wider Microsoft 365 products as well as activities that support the training such as adoption support and business change planning. User training services includes training guides for admins and users, videos, quick-start guides, floorwalking, drop-in clinics, training project champions, execs coaching, lunch and learns, classroom-style training
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Teams

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We take a consultative approach to all its engagements. As part of any Cloud migration, a Technical Design Architect (TDA) will be appointed to understand the needs and requirements. The TDA will work with you to fully understand the scope and technical challenges and translate this into design and approach to meet your needs. Through this process, the TDA will also engage with the Project Delivery team to ratify the solution and migration approach before being put forward as the final part of the proposal. ; ; Once the project is agreed you will be assigned a Projects team which includes a Project Manager and Lead Consultant / Engineer (Will be complemented by other engineers depending on skills requirement). The project team will then lead the deployment through the agreed phases through to completion.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is provided as part of the project migration service. The projects team will define success factors and testing plans in agreement with the client. This will include performance testing as part of the migration.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service is supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by the Network & Security virtual team which is a crucial part of cloud-based services. ; ; The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

• Service constraints: Microsoft 365 licensing required. Details of this specific service and any constraints that could apply are defined in the service definition document.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. As part of the service, you will have access to a team of experienced cloud engineers who will manage and oversee your hosting services. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. This is a separate wrap-around service and full costs can be found in our Remote and Desk-side User Support and Management service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 11/01/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Fighting climate change; We recognise that digitalisation has an important role to play in the transition to a climate-smart society, while IT companies such as Advania have a responsibility to help minimise the negative climate impact that the use of IT entails.; ; We focus on taking responsibility for our own operations as well as influencing Buyers on all call-off contracts under the framework to make more sustainable choices, for example moving away from the linear IT Hardware model of produce, use and dispose to a more circular approach including responsible reuse-and-recycle procedures at the end of the hardware lifecycle.; ; Carbon Emissions: We are committed to continuous reduction of our carbon footprint. Our Environmental Policy includes provisions around minimising our emissions by a smart approach to travel and printing, lowering the use of electricity, water, heating, and promoting climate change and sustainability charity/community work. We are aiming to reduce this by 5% over the next year and are committed to achieving Net Zero emissions by 2050.; ; Hybrid Working: We have implemented 80% working from home policy for all employees. Where needed/agreed with the Buyers, Advania resources will be working onsite.; ; Travel: We encourage staff to use technology wherever possible. Where travel to the client site is required, we will require all staff to consider alternative transport options and optimise car sharing.; ; Reducing IT waste: Our Equipment Recycling Policy ensures hardware devices like laptops and desktops are managed throughout their lifecycle. When devices are replaced, they are either transferred to our recycling centre or donated to local charities post data sanitisation.; ; Sustainability Training: Our proactive approach towards environmental stewardship incorporates training on sustainable practices at all operational levels. We actively raise staff awareness through online training on environmental impacts and sustainability benefits.

Pricing

• Price: £550 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@advania.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.