Viable Data

DevOps Services

Viable Data offers comprehensive DevOps services, seamlessly integrating development and operations. With a focus on automation, collaboration, and efficiency, we empower businesses to accelerate their software delivery pipelines. Our expertise ensures smoother deployments, faster time-to-market, and increased agility.

Features

• Adoption of agile methodologies for iterative and adaptive development
• Comprehensive CI/CD pipelines for automated software delivery.
• Infrastructure provisioning and management using IaC.
• Automated testing frameworks for code quality assurance.
• Deployment automation tools for rapid and reliable releases.
• Configuration management systems for consistency across environments.
• Version control systems for tracking changes in code and configurations.
• Monitoring solutions for real-time performance and availability monitoring.
• Logging frameworks for centralized log management and analysis.
• Integration with collaboration tools for seamless communication and workflow.

Benefits

• Accelerated Time-to-Market: Rapid deployment of features and updates.
• Improved Collaboration: Enhanced communication and teamwork between development/operations teams.
• Increased Efficiency: Streamlined processes and automated workflows.
• Enhanced Quality: Continuous testing and collaboration result in higher-quality software.
• Reduced Time-to-Recovery: Faster detection and resolution of issues.
• Scalability: Easily scale infrastructure and applications to meet demand.
• Cost Savings: Optimized resource utilization and reduced downtime.
• Greater Innovation: Frequent releases allow for faster experimentation and innovation.
• Improved Customer Satisfaction: Faster response to customer needs and feedback.
• Risk Mitigation: Proactive monitoring/mitigation of security and compliance risks.

£350 to £1,351 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukgovernment@viabledata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

781228192303229

Contact

Tom Fitzherbert
+44 20 4566 8150
ukgovernment@viabledata.co.uk

Planning

• Planning service: Yes
• How the planning service works: We begin our G-Cloud engagements by performing a short definition phase, working closely with the client to understand, or develop, their cloud hosting and services strategy, objectives, and key drivers. From this we can formulate an optimal plan for our clients and support them through its delivery.; Key to our approach is building trusted relationships and working collaboratively in multi-supplier environments, to ensure that everyone involved is clear on their roles and responsibilities, and the full scope of the roadmap and delivery plans.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are committed to helping develop our clients’ internal capabilities and provide knowledge transfer and training as a core part of our services.; ; We can provide training across a wide range of cloud software and cloud-hosting services and have partnerships with the major vendors that we can leverage to support our clients’ needs.; ; Our knowledge transfer process is tailored to our client’s needs and can include:; • Mentoring: one-to-one, targeted professional and personal development.; • Work shadowing: through pairing, our staff will work closely with our clients’ staff, alternating between ‘driver’ and ‘navigator’ to facilitate highly technical subject matter.; • Establishment of standards and ways of working: ranging from defining high-level principles through to detailed process definition.; • Training: both formal and informal (lunch and learn) sessions to cover technical areas, either one-to-one or group sessions.; • Service Handbooks: developed through our Continuous ; Documentation approach, we systematically document the services’ processes, procedures and runbooks/playbooks.; ; We can complement our services with further training, support and guidance in the adoption of Agile (including LeSS and SAFe), DevOps/DevSecOps and Cyber Security.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a successful track record of supporting our clients to adopt and migrate to cloud technologies. Through this we have developed a thorough understanding of the challenges that organisations face and the experience to overcome these challenges without disrupting our clients’ plans and business activities.; ; We place an emphasis on ensuring that our clients’ adoption or migration to cloud services is completed with minimal disruption to their business and with complete certainty; made possible by our deep and varied experience of completing new “greenfield” implementations and migrations of complex legacy systems. We are used to supporting our clients’ most mission critical systems and processes and have developed a robust cloud delivery approach that remains pragmatic and delivers the full scope through small, safe increments.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We ensure that all our services have effective quality assurance and performance testing, and this forms a core component of our services.; We automate quality assurance and performance testing, making it an integral part of our services (typically integrated into the services’ CI/CD process) and practice Test Driven Development (TDD) / Behaviour Driven Development (BDD) on both software and platform components of our services.; We also perform regular Customer Satisfaction (CSat) surveys with our clients. These are performed by an independent member of our senior management team, face-to-face with our clients.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Security Professional (CISSP)
  • NCSC Certified Cyber Professional (CCP)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a range of support services to our clients, encompassing first-line user support and second- and third-line technical support to cloud and software services. Our support service is fully configurable to our clients’ needs and can be provided before, during or after the implementation of cloud services.; We are experienced at integrating our support services with our clients’ existing support processes and tooling, providing a unified user experience.; Our support service can be provided remotely or on-site. For clients that do not require a dedicated on-site support service, we are able to leverage our existing UK-based service desk so that our customers enjoy the benefit of economies of scale.

Service scope

• Service constraints: There are no constraints associated with our service.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We tailor our user support to the needs of our clients and users, ensuring that our clients receive cost-effective support that is aligned to their needs. We provide all levels and combinations of first-, second- and third-line support to our clients. Based on our client’s needs, our support can be contacted via email, online ticketing, phone, or live web chat.; We provide a dedicated Client Executive to each of our clients, at no cost to the client. Our Client Executive is available by phone during office hours and by email at any time to ensure that escalations are managed effectively.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use industry standard tooling and have performed an internal accessibility audit to confirm the vendor's assessment against the WCAG accessibility standards.
• Support levels: Our dedicated Client Executives will be on hand by telephone during office hours and by email at any time to ensure that any operational support is provided in an effective and efficient manner. This is provided at no additional cost to the Client.; ; Where the support required is of a technical nature, our Client Executive will call upon our staff for second-line and third-line support. Depending on the nature of the query and the amount of work required to provide a resolution, there may be an additional charge for this type of support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Viable Data have committed to Net Zero emissions by 2025. We project that our carbon emissions will decrease to Zero (0) tCO2e by 2025 - a reduction of 100%. ; ; We have a published Carbon Reduction Plan, measuring our carbon footprint against scope 1, 2 and 3 emissions. ; ; We have onboarded various initiatives to fight climate change within our organisation:; ; Work From Home Programme. Throughout the pandemic our teams adapted quickly and effectively to remote working. Our previous ‘baseline’ had been 3-4 days per week in our offices or our clients’ offices. Our work from home programme has substantially reduced the amount of business travel and commuting, having a significant impact on reducing our carbon emissions. ; • All Electric Company Cars. Our company car fleet has been fully electric since 2014. We also commit to using 100% renewable electricity to charge these cars, whenever practicable, further minimising the carbon impact. ; ; • Tree-Planting Initiatives. We have taken part in numerous tree-planting initiatives via the Woodland Trust and One Tree Planted, planting over 200 trees in the previous year, helping us to offset our carbon footprint.; ; • Green Incentive. We have established a green incentive for employees to switch their home to renewable energy.; ; • Switching to LED. We have changed our office lighting to LED.; ; • Environmental Impact Assessments. Before embarking on a new project, we conduct an environmental impact assessment to identify potential environmental risks or opportunities, allowing us to address any concerns and implement mitigation measures. ; ; • Waste Reduction and Recycling. Our goal is to minimise any waste generation within the organisation, promoting recycling and reuse initiatives.; ; • Energy Efficiency. Our solutions are designed with a focus on energy efficiency and longevity, resulting in the implementation long-term solutions that do not need changing/updating frequently.

  Covid-19 recovery

  Our COVID-19 response put the health and wellbeing of our community as a priority. We quickly adapted to remote working arrangements on our projects and continually adjusted this in line with changing guidance. ; ; We supported our staff during COVID-19 through open discussions on mental health, work-life balance, and childcare. We also provided:; ; • An open door policy for colleagues to discuss challenges; • Created a new role for an internal Chief Experience Officer responsible for company culture and employee wellbeing ; • Adapted to remote working with ease, supported employees with additional equipment to adjust to working in a home environment ; • Actively developing hybrid working policies in line with customer requirements/policies ; • Regular check-ins, reviews and mentoring sessions ; • Project Support Officer to manage the additional administrative burdens of remote working

  Tackling economic inequality

  Bridging the digital skills divide is at the core of Viable Data – empowering people to participate more in the digital economy. Based outside of London, we focus on training employees from a range of different skill levels – for example through taking on junior and graduate team members.; ; We provide equal opportunities, training and pay for all employees through dedicated policies and see our growth directly providing a positive impact in offering excellent opportunities that are completely free of bias for all potential employees.; Furthermore, we develop and implement digital solutions that enhance job training and accessibility of the end user.

  Equal opportunity

  Our hiring practices:; We frequently engage with key initiatives to ensure we attract talented people from all backgrounds, and our recruitment processes are tailored to remove bias at all stages and encourage applications from under-represented populations. Additionally, we are signed to initiatives such as the Armed Forces Covenant.; ; Inclusive workplace policies and equal opportunities for growth: We are dedicated to upholding inclusivity and providing equal opportunities for all. We actively seek out projects that have a positive impact on making digital services more accessible. We were previously named as a Best Place to Work in IT finalist for the UK-IT awards, which we believe is in part to our supportive and inclusive environment. ; ; All employees are entitled to work in an environment free from discrimination and harassment, and we have a zero-tolerance approach to discrimination on any grounds, as outlined in our Diversity and Equal Opportunities Policy.; ; Gender Pay Gap:; As an organisation committed to equality and fairness in the workplace, we place great importance on monitoring and regularly reviewing the gender pay gap. We evaluate every stage of the employee lifecycle to ensure that our people management practices are unbiased and inclusive. In doing so, we are able to identify disparities and take proactive steps towards eliminating them. By ensuring equal pay, we create an environment that attracts and retains the best talent.

  Wellbeing

  The wellbeing of our employees is central to our core values and we believe this is the reason for our continued growth, culture and award winning delivery teams. To ensure wellbeing we implement the following:; ; • Personal and career development. Our People Development Programme includes mentoring and coaching to build personal goals and implement training plans to grow our internal skills and job satisfaction. Our coaches provide a safe and confidential space for employees to talk through any challenges they may be facing, including stress-related issues.; • Mental health. We have a team of mental health first aiders who are trained to provide support and guidance to employees who may be struggling with mental health issues. They are on hand to listen, offer advice and signpost to additional resources where necessary.; • Lifelong learning. Performance development plans, access to training, mid-career review, technical and vocational learning, challenging work; • Physical activity. Walking clubs, lunchtime yoga, charity walks; ; Financial Wellbeing:; ; • Fair pay and benefit policies – Pay rates above the statutory National Minimum/Living Wage, flexible benefits scheme; • Retirement planning – Phased retirement such as a three or four-day week, pre-retirement courses for people approaching retirement; • Employee financial support – Employee assistance programme offering debt counselling, signposting to external sources of free advice, access to independent financial advisers

Pricing

• Price: £350 to £1,351 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukgovernment@viabledata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.