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Deloitte LLP

Electronic Patient Record (EPR) Cloud Solution Design and Implementation

Deloitte provides support services for healthcare providers to implement Cloud-based Electronic Patient Record solutions including Epic, Oracle Health and others. We support design, implementation, transformation and benefits. This includes business cases, design, technology and business architecture, assurance, configuration, integration, change, training, governance, programme management, target operating model, optimisation and AMS.

Features

  • Specialist support with EPR strategy, business cases and vendor selection
  • Specialist support with EHR process design and configuration
  • User-centric services redesign and optimisation (patients and staff engagement)
  • Implementation leadership, management tools and methodologies
  • Cloud architecture definition, vendor assessment and master data strategy
  • Development, integration, testing and quality assurance
  • Data cleansing, transformation and migration, cyber security and IG
  • Design and implement reporting, analytics, MI and population health solutions
  • Transition support (including training and change management)
  • Application Managed Services (including on and offshore capabilities)

Benefits

  • Rapid, safe deployment of Cloud EPR solutions using proven methods
  • Access our leading global capability in the full EPR lifecycle
  • Integrated clinical, operational, business and technical expertise
  • Alignment to analytics based transformation including population health
  • Our clinical and operational experts work seamlessly with your team
  • Expertise in all major vendors including Cerner, Epic and InterSystems
  • Deep NHS experience in EPR implementation and transformation
  • Support with SOC, OBC and FBC assessment and development
  • Expertise in health specific cyber security and information governance
  • Assurance services to manage risk, quality of delivery and outcomes

Pricing

£450 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 8 1 3 8 4 3 7 5 5 5 6 0 2 5

Contact

Deloitte LLP Donna Farrell
Telephone: 0207 303 0913
Email: publicsectorbidteam@deloitte.co.uk

Planning

Planning service
Yes
How the planning service works
We understand what it takes to successfully deliver transformation in a healthcare setting. We help plan and deliver projects with a primary focus on safety, staff and patient needs, and quantitative and qualitative benefits delivery, and with established strategies for implementing and maintaining a Cloud based EPR solution. We offer the following activities: *Validating policy, clinical, operational and financial goals, and refining the business case *Completing a Discovery to identify user needs, risks, dependencies and solution options *Current state digital maturity and future model of care analysis to document detailed requirements and operating model implications *Planning and delivering your programme *Prioritising safety and outcomes *Planning and delivering a Live product that is continuously improved. Our planning takes account of: *User-centric design, enhancing safety and patient experience *scalable and hybrid training *Security architecture and cyber risk *Technical and technology analysis, design, build, test * Resource capability and capacity *Dependencies on third parties and legacy systems *Integration to national NHS systems and standards (e.g. SPINE, FHIR) *Integration to partner systems (e.g. LCR, HIE, 3rd party LIMS) *Organisational risk appetite, constraints and opportunities *Regulatory requirements *User research and user testing strategies *Service assessment and governance needs *Commercial approaches to implementation and ongoing support
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide three types of training support to buyers:

*1. Training to project team members to build clients' internal capability, including peer-to-peer support, paired programming, on-the-job coaching and training about delivery methods, and delivery in mixed teams
*2. Training to other business stakeholders such as Product Owners, Project Directors, faculty / admin users and PMOs about effective delivery behaviours and success factors
*3. Training to end users, such as developing face to face, hybrid and online training; managing facilities setup, scheduling, booking, logistics and progress monitoring for large scale user numbers, delivering face-to-face training, creating guidance documents. We work closely with team members as appropriate to provide wrap around support where you need it most to ensure a successful training programme and a confident user base. This in turn supports a safe and effective go live and accelerated adoption and compliance.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our service helps healthcare providers to buy solutions in the cloud, and move from existing services (either cloud or non-cloud) onto cloud solutions. We support buyers with: * ensuring the overall solution design remains user and patient-centric * Supporting selection of appropriate cloud products and modules to meet their business needs * Business migration planning (e.g. support models, transition planning, user needs) * Data migration and integration planning (e.g. master data strategy, migration planning and execution) * Technical planning (e.g. solution architecture design and validation) * Security planning (e.g. data residency, information governance, security architecture, cyber threat vector analysis), change management (user engagement, process redesign, role based user-training, documentation of processes, *Test management (issue tracking and resolution) *Transition support (governance, communications, floorwalking, control centre setup and staffing) *Early Life Support (adoption support and issue resolution) *Vendor Management support (providing insight and experience on vendor capabilities, responsibilities and relationship management during implementation and transition) *Business Continuity and Disaster Recovery planning and documentation
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our service helps healthcare providers to deliver high quality solutions. This includes:

* Quality assurance of plans, designs, architectures and solutions
* Providing delivery management expertise to mitigate implementation risk and prioritise safety
* Providing technical and business expertise for high quality services and outcomes
* Defining delivery strategies with embedded quality approaches
* Designing and supporting performance testing for services during design, build and release (during implementation, transition and live phases)
*Designing ongoing quality monitoring approaches and tools including analytics capabilities to monitor user compliance and effectiveness
*Designing and developing Benefits management strategies and plans

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Other
Other security testing certifications
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (INF)
  • CREST Certified Tester (CCT) (APP)
  • CREST Registered Tester (CRT)
  • CREST Practitioner Security Analyst (CPSA)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide support for EPR packages including Cerner, Epic and InterSystems. The exact scope of support services is agreed on a case-by-case basis to match buyer needs, and can include:

* First line support for users
* Second or third line support for users
* Ticket tracking and resolution
* Continuous delivery of bug fixes and enhancements
* Monitoring of user feedback, and maintenance of a backlog of enhancement / improvement needs
* Continuous improvement services to address further needs
* Upgrade Management

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
We can offer different support levels based on the service requirement. We would agree this with the client at the time of order.

Cost may be in accordance with our rate card/pricing document.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance UK Limited
ISO/IEC 27001 accreditation date
01/04/2022
What the ISO/IEC 27001 doesn’t cover
The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.
We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.
Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.
Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

Covid-19 recovery

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Tackling economic inequality

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Equal opportunity

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Wellbeing

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met.
We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

Price
£450 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.