BRITISH PAEDIATRIC SERVICES LIMITED

RCPCH Digital Growth Charts

Digital Growth Charts provide a future-proofed, upgrade path from legacy paper charts to enable digital child health measurements with computed parameters in modern electronic health records

Features

• Real time calculation of growth chart parameters
• Open source (provides future proofing and clinical safety)
• Registered medical device (fully registered as an MHRA medical device)
• Robust UK cloud service delivery (MSFT Azure cloud services)
• Free open source user interface elements (free front-end display components)
• DTAC compliant (fully compliant with NHSE digital technology assessment criteria)
• Comprehensive clinical safety case (openly published DCBO129)
• Architectural design (allows integration with any EPR)
• Deeply customisable user interface chart component

Benefits

• Compliant with existing standards on UK growth charts (UK-WHO)
• Specialist growth charts including Turners and Down syndrome are included
• Bone age and clinical events integration
• Standard deviation scoring charts
• Mid parental height estimation
• Body mass index and body mass index centile
• Produced by trusted RCPCH as part of sustainable technology incubator
• Developed by clinicians with clinical involvement at every level
• Priced for long term sustainability of customers and Royal College
• All data stored with the customer and not with RCPCH

£100.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Susan.Hansford@rcpch.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

781514157307142

Contact

Susan Hansford
0203 861 1908
Susan.Hansford@rcpch.ac.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any electronic patient record, clinical portal and health care software
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • No requirements for any software licences
  • Full integration requires API calls capability to growth chart webservice
  • Internal developer capability is needed to integrate into EPR
  • Internal developer capability is needed to integrate into clinical portal
  • Internal developer capability is needed to integrate into other software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Uses standard open source web chat platform
• Onsite support: Yes, at extra cost
• Support levels: Support is built in to the monthly subscription fee. A full time account manager is in place. Customers have access to clinicians and developers through multiple entry points as part of their subscription package.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Extensive public documentation; Free tier on the API ; Entirely open source code base. Community support available via forum and chats; Online training included in paid tiers; Bespoke training and development available on request
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Markdown
• End-of-contract data extraction: Not applicable. Our system doesn't hold any user data by design
• End-of-contract process: No offboarding costs

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Online forum with community and team support set up for each customer
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: To be confirmed
• API: Yes
• What users can and can't do using the API: All features are accessible via API
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Extensive customisation options of the front end growth chart display component is built in to the design

Scaling

• Independence of resources: Automatic service scaling

Analytics

• Service usage metrics: Yes
• Metrics types: API usage data for quota management
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable. Our system doesn't hold any user data by design
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not applicable. Our system doesn't hold any user data by design
• Data protection within supplier network: Other
• Other protection within supplier network: Not applicable. Our system doesn't hold any user data by design

Availability and resilience

• Guaranteed availability: None
• Approach to resilience: Available on request
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Captcha, TOTP two factor
• Access restrictions in management interfaces and support channels: Azure Entra ID
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Azure Entra ID with additional second factor

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: To be confirmed
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: To be confirmed
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DTAC
  • DCB0129

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Information Security Policy, Acceptable Use Policy and Security Breach Procedure. We have Cyber Essentials plus and we submit an annual DSP toolkit. A security breach would be reported to the Head of Information Governance and the process led by her as Data Protection Officer. HIG would then escalate to the SIRO (Senior Information Risk Owner) if it reaches a certain impact level. If it reaches the next level an emergency response group would be formed including the SIRO, CEO and Executive Director of the affected Division (this is where it is likely to be reportable). ; As part of the DSP toolkit, RCPCH do an annual audit randomly selecting and auditing staff compliance with key Information Governance policies.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use git and GitHub version control to retain all source code history. Change requests are reviewed by another team member before integrating. Changes are tested in a staging environment before promoting to production. Deployments are tracked as pull requests into separate git branches for each environment.; ; Security impact is assessed through a combination of review and automated security scanning tools (eg GitHub Dependabot) before promoting to live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a combination of code review, logs review, automated dependency vulnerability notifications, automated penetration testing and regular manual penetration testing. At system design time we produce a security impact assessment. We deploy critical patches within one week, accelerating to one day where possible and appropriate. We gather information about threats from GitHub Dependabot and Intruder (our third party automated pen test system).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify compromises through a combination of manual log review, automated pen testing and reactive investigation from manual pen testing. We respond by terminating unauthorised access, investigating the extent of the compromise and then notify relevant stakeholders through our information governance program (eg suppliers, contract stakeholders and if required or appropriate individuals). We review all security incidents to improve our procedures and monitoring and implement these changes as a priority. We acknowledge incidents within one day, accelerating where appropriate and produce a report on our response within one week
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is co-ordinated between the Lead Software Developer, Head of Information Governance and Executive Director of Digital. We focus on addressing the immediate impacts of the issue and communicating appropriately before moving on to a review process and changing our processes based on our learnings. We have pre-defined processes for common events eg security breach disclosure. Users report incidents directly to their project contacts at the RCPCH or to a publicly available security email. We provide written incident reports to stakeholders and publish public versions wherever possible with appropriate details redacted.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  RCPCH expressed its commitment to making the College a net zero organisation by 2040 in its 2021-2024 strategy. As a Royal College in the field of paediatrics, the impact of climate change on children and young people is one of the biggest public health challenges and in 2020 the College joined others in declaring a climate emergency. The very nature of the SaaS tool - facilitating the use of digital growth charts - is to replace the predominantly paper red books with a digital version. This contract makes available digital software introducing a paper-free version to the health and medical space. By influencing staff and communities we are contributing to decreasing the environmental impact of paper products and their transportation. During the execution of the contract, by nature of the software application there will be less travel in the delivery by staff and customers, and online / virtual meetings will replace face to face meetings.

  Covid-19 recovery

  This contract will support especially hard to reach communities and families to facilitate the monitoring of growth especially after the medium to longer term impact on children in lockdown and put them on the road to recovery. It will reduce the demand on health services by minimising the time spent on paper and manual based processes calculation as the calculation and chart tool will make processes seamless.

  Tackling economic inequality

  As this contract is aimed at families, primarily children and young people, the aim is to improve health outcomes in communities and potentially help reduce barriers to future employment especially in deprived areas.

Pricing

• Price: £100.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free Tier API access - it is identical to the API used for the paid product but has limitations on the number of queries that are allowed in a month (maximum 250 queries per month)
• Link to free trial: https://growth.rcpch.ac.uk/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Susan.Hansford@rcpch.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.