MIICARE LTD

AI-based Preventative Care for Discharge to Assess (D2A), Care at home, & Remote Patient Monitoring

MiiCare is a proactive AI Home-Care Platform for adults with chronic conditions. Monica, our digital health-coach, monitors health, promotes medication adherance and healthy habits through voice interactions, drives personalised preventative care plans, offers targeted interventions and DTx for optimal health outcomes. Users receive smart-insights and personalised guidance to improve well-being.

Features

• Gen-AI based conversational health coach Monica via voice and messaging
• Passive ADL and behaviour monitoring using ambient sensors
• Anomaly detection with real-time alerts to carers
• Medication reminders and adherence tracking
• Night-time safety monitoring for sleep and bathroom visits
• Acoustic gait analysis to flag rising fall risk
• Voice biomarker insights for wellbeing and infection risk
• Digital therapeutics for sleep, nutrition, activity and mood
• Web and mobile dashboards for care teams and families
• FHIR API for integration with EHR and care systems

Benefits

• Prioritises care through risk stratification and personalised plans
• Earlier detection of deterioration, enabling timely interventions
• Reduces falls and related emergency admissions
• Supports safe discharge-to-assess and hospital-to-home transitions
• Saves staff time with automated monitoring and reporting
• Optimises workforce allocation through targeted alerts and tasks
• Improves medication adherence and self-care at home
• Reduces unnecessary visits and supports reassessment of care packages
• Improves family reassurance with transparent updates and dashboards
• Integration-ready to complement existing EHR, telecare and teams

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@miicare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

781790411258920

Contact

MiiCare Sales Team
+44 203 479 4176
sales@miicare.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: MiiCare is supplied as an end-to-end service including the sensors and optional telehealth devices we have validated for reliability and support. Integration with third-party devices or platforms is possible by agreement (availability and effort depend on scope and technical compatibility). Planned cloud or system maintenance may require short service windows; we provide advance notice and schedule to minimise disruption.
• System requirements:
  • Modern web browser on desktop or laptop for dashboards
  • IOS or Android device for carers using mobile app
  • Email access for notifications, alerts and maintenance communications
  • Buyer network allows outbound HTTPS to MiiCare cloud endpoints
  • Access to power socket for the MiiCube hub
  • If Wi-Fi unavailable, reliable 4G/5G coverage for supplied dongle

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-6pm (excl. bank holidays).; ; Critical = total service outage, data or security incident, or patient-safety risk: first response within 60 minutes.; ; Major = severely degraded service affecting multiple users with no workaround: first response within 3 hours.; ; Standard/minor = single-user issues, non-urgent bugs, configuration or how-to queries: first response within 24-48 hours (24h for incidents, 48h for requests).; ; Weekends and holidays: tickets accepted; responses next business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels: We provide email, online ticketing and phone support Mon-Fri, 9am-6pm UK (excl. bank holidays). Severity definitions: Critical = total service outage, security or data incident, or patient-safety risk; Major = severely degraded service affecting multiple users with no workaround; Standard/Minor = single-user issues, non-urgent defects, configuration or how-to requests.; ; Response SLAs: Critical 60 minutes; Major 3 hours; Standard incidents 24 hours; Service requests 48 hours. Escalation: Service Desk -> Duty Manager -> CTO. We give status updates until resolution and a post-incident report for Critical incidents.; ; Costs: Email/ticket/phone support and incident management are included in the subscription. Optional onsite consultation/workshops for discovery, process mapping and enablement are available at £1,000 per day ex VAT.; ; Account management: Clients have access to our Technical Account Manager supported by Customer Support Engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online and onsite training sessions, how-to videos and tutorials, and user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can request to extract or delete their data at any point of time, excercising their Right to Erasure as per GDPR and Data Protection Act 2018.
• End-of-contract process: User data is anonymised and kept for 5 years for research purposes only, without being shared with third parties, unless the user requests for the data to be permanently deleted. Any additional reports to be agreed at an extra cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our online repository of onboarding documents and videos can be accessed through our support page - www.miicare.co.uk/support and on www.miicare.co.uk/resources/guides

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences for end users (older adults). However, care managers can perform admin functions like creating user profiles, configuring connected sensors and devices, disassociating users from MiiCubes, etc., only on the webapp.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Webapp dashboard - www.miicube.info.; ; Mobile app on Android (GooglePlay) and iOS (Appstore) - "MiiCube".
• Accessibility standards: None or don’t know
• Description of accessibility: Users can set reminders, custom notifications and alerts. They can view their activities of daily living, smart insights, vitals, mobility trends, sleep and wellness scores.; ; Admins (care managers) can create and manage user profiles.
• Accessibility testing: The solution is co-designed with older adults, family members, clinicians and care providers. Following the principles of Kaizen, we strive to continuously improve the utility and usability of our solution through user feedback received from various deployments with NHS ICBs and Trusts, Local Authorities and Private Care Providers. Additionally, in an Innovate UK sponsored project, we have co-developed a bespoke solution for Discharge to Assess (D2A) based on stakeholder requirements captured from LLR ICB, UHL and LPT Trust, Social Care Team and older adults (ex-D2A patients).
• API: Yes
• What users can and can't do using the API: Setup and access: Our REST API is documented and versioned to HL7 FHIR R4 and UK Core profiles. Access is by vetted organisations only, with application registration and production credentials issued after IG checks and a DPA. Authentication uses OAuth 2.0 with JWT; all endpoints require HTTPS/TLS 1.2+.; ; What users can do: Create and manage organisations, sites, users and device records; subscribe to webhooks; read time-series and event data using FHIR resources such as Patient, Observation, Device and Encounter; write permitted updates via POST, PUT or PATCH; retrieve audit events. Field-level filtering, pagination and replay cursors are supported.; ; What users cannot do / limits: No schema changes or direct database access. No bulk deletes. High-risk writes are queued and audited. Rate limits apply. Only least-privilege scopes are granted and some PII elements are redacted unless the buyer’s lawful basis and access model are confirmed. We may refuse or revoke access where security, privacy or safety risks are identified.; ; Change management: Backwards-compatible changes follow GDS API standards, with deprecation windows and release notes in the developer portal.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the kit based on the care needs of their clients (end users). ; ; We have two standard kits: ; ; 1) MiiCare Wellbeing package with 12 months subscription, including MiiCare kit (MiiCube device, smart watch, 1 room multi-sensor, 3 room mini sensors, 1 door sensor), up to 5 remote monitoring user licenses (access to web application, dashboard and mobile app), including Monica content and services. ; ; 2) MiiCare Longevity package with 12 months subscription, including MiiCare kit (MiiCube device, smart watch, 1 room multi-sensor, 4 room mini sensors, 2 door sensor, medication box sensor, BpM, thermometer, pulse oximeter), up to 5 remote monitoring user licenses (access to web application, dashboard and mobile app), including Monica content and services. ; ; Add-ons include - additional room sensors, additional door sensors (for back door and appliances that have a door, e.g., fridge), smart plugs (for appliances like TV, coffee machine or kettle), digital thermometer, digital oximeter, digital blood pressure monitor, digital weighing scale, visitor tokens, and medicine sensor.

Scaling

• Independence of resources: Our solution is hosted on Microsoft Azure, with our data warehouse hosted in the UK. Capacity is managed using autoscaling and load balancing, with queued processing for peak events and rate limiting where required. We use tenant isolation and resource quotas to prevent “noisy neighbour” impacts. Performance and uptime are continuously monitored with alerting, and we run capacity planning to scale ahead of demand increases.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboard shows trends on health, vitals, mobility, activities of daily living, smart insights etc. We can provide on-demand customised reports as well.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Complete pseudonymisation of data and PII information, to ensure full protection of individuals' identity and data.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can request MiiCare to export their data in a shareable, accessible and secure format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: Input directly on dashboard by client user admin

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our system's uptime is >99.8%. SLAs are in place with our clients. We notify our users of any planned maintainance related system disruptions beforehand.
• Approach to resilience: MiiCare runs on Microsoft Azure UK regions with availability zones, spreading workloads across separate datacentres with independent power, cooling and networking. Multi-zone deployments support high-availability targets up to 99.99%. Data uses geo-redundant storage with designed durability of 16 nines, with backups replicated to the paired region. We monitor via Azure Service Health for alerts and incident notifications.
• Outage reporting: Any service outages including planned maintenance work are notified to the user through email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control and least privilege. All users have unique accounts; admin access is limited to authorised personnel and protected with multi-factor authentication. Privileged access is approved, time-bound where possible, and reviewed regularly. Support requests are authenticated before action, and sensitive changes require verification. Access and administrative actions are logged and monitored, and accounts are removed promptly on role change or leaver.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: MiiCare is Cyber Essentials Plus certified, and compliant with NHS DTAC and HIPAA. Our CTO is the DPO and leads GDPR compliant practices. Additionally, all our staff is GDPR trained and certified.
• Information security policies and processes: We conduct DPIAs regularly and have Data Processing Agreements in place with our clients. Additionally, we have IT Security Policy, Access Control Policy, Privacy Policy, System Level Security Policy, Change Management and Incident Management Approach.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change control procedures are defined in our Quality Management System, as per ISO 13485. This is available on request. All changes to the system are tracked and logged, including changes to functionality and software versions. For each substantial version update, DPIA is conducted.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Any released patches relevant to the software and services provided by MiiCare are reviewed. Any critical / high severity vulnerability are applied within 14 days of release. Patches for any vulnerabailities with med / low severity are applied in the next release of the software (on average this is every 2-3 months). In addition, MiiCare conducts external penetration tests on an annual basis. Vulnerabilities discovered in the tests are patched and fixed, which is followed by another round of pen tests to ensure that the discovered vulnerabilities are addressed and patched.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring approach leverages Microsoft Azure monitoring, implementing specific rules that trigger alerts via email and SMS if breached. These alerts are acknowledged and responded to by system administrators to ensure timely and effective responses.
• Incident management type: Supplier-defined controls
• Incident management approach: MiiCare has a documented Incident Management procedure in place to ensure a quick and smooth response and resolution in cases of incidents.We are registered with the ICO (reg. reference ZA770548). We conduct ICO's self-assessment for data breaches and perform DPIA regularly. MiiCare has classified incidents as "Major - Service down, data protection issue, information security breach", "Medium - partial service interruption, few impacted users, no system downtime", and "Minor - fault, minor malfunction". Identified incidents are reported to the DPO (MiiCare CTO) who implements the corrective action, including reporting to ICO if needed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 35%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9035a7a0-2511-4bd2-8e89-057370e11c68
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C860c55e-8710-46e9-9abd-b1a2a182d0fc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@miicare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.