NHS Shared Business Services Limited
NHS Cloud Enabled End to End Support: Finance, Procurement and HR Back Office Service
NHS SBS provides an end-to-end business transformation and consultancy services. We review the end-to-end business landscape across people, process and technology for Finance (including VAT), Procurement and HR. We look to optimise your current cloud platform (Oracle, SAP, Salesforce) or your journey to cloud and ensure these are optimised.
Features
- Assess your target operating model -TOM for back-office services.
- Create a vision for target operating model for back-office services
- Design a target operating model TOM for back-office services
- Implement a target operating model for back-office services
- Review and finalise a target operating model for back-office services
- Assess, Create, Design, Implement and Review business processes.
- Compare performance against back-office benchmarks
- Compare your alignment with NHS Policy guidance on service standards
- Focus on people aspects of change management
- Ensure maximisation of SBS NHS cloud based shared services
Benefits
- Increased availability, scaling and utilisation of key assets
- Modernisation to harness increased digital enablement and innovation
- Reduction in complexity of systems and business processes
- Predictable and managed delivery of back office against strategic designs
- Reduction of process inefficiencies and bottlenecks
- Improved real-value for money and release of resources for reinvestment
- People focused upskilling and increased capacity for staff
- Change and risk management plans provided to sustain improvements
- Co-designed solutions with NHS staff to enhance buy-in to change
- Quantitative and qualitative data provided for business cases
Pricing
£450 an instance
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sbs-b.bidmanagement@nhs.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 8 1 8 9 1 2 7 1 0 5 7 1 2 6
Contact
NHS Shared Business Services Limited
Louise Hillcoat
Telephone: 07720899258
Email: sbs-b.bidmanagement@nhs.net
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- NHS Shared Business Services are a specialist NHS provider and only provide and Discovery & Vision services for individual NHS organisations or for NHS Organisations operating as part of an integrated care systems.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- No support provided for this service
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DNV
- ISO/IEC 27001 accreditation date
- 24 February 2016
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS Cloud Enabled End-to-End Support Finance, Procurement and HR Back Office Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero.
Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts.
NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract.
For customers using NHS Cloud Enabled End-to-End Support Finance, Procurement and HR Back Office Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract.
Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.Tackling economic inequality
We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS Cloud Enabled End-to-End Support Finance, Procurement and HR Back Office Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero.
Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts.
NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract.
For customers NHS Cloud Enabled End-to-End Support Finance, Procurement and HR Back Office Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract.
Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.Equal opportunity
At NHS SBS, we recognise that a diverse workforce is key to the success of our business, encouraging different approaches and greater creativity. It is integral to our values that we are an actively inclusive employer.
For any contracts delivered under the G-Cloud framework, we will work with customers to understand how we can create projects to support equal opportunity in alignment with the service being provided. Our dedicated Sustainability and Social Value team will support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these areas.
In relation to equal opportunity, for customers that utilise our NHS Cloud Enabled End-to-End Support Finance, Procurement and HR Back Office Service, where appropriate, we will undertake a bespoke materiality assessment to determine the diversity of the workforce. This can look at data points including but not limited to, gender, religion, ethnicity, and disability. For this service, where improvements are identified, we can work alongside partners, customers, and our teams to implement programmes to address areas for improvement.
For example, we recognise there is a UK-Wide disability employment gap, a key priority for the NHS. For this service, we would work with our partner DFN Project search to support young people with disabilities into internships in our organisation looking to target at least 4 young people per year.
We have 7 strong inclusivity and diversity networks, and one area of focus is supporting women to reduce the gender gap, therefore, at NHS SBS, we have a mentoring programme for our female colleagues to utilise to support confidence and development in our organisation. However, to build on this further, for new contracts, we will ensure that any applicant from our service is given a place on the mentorship programme to improve the skills development of females.Wellbeing
NHS SBS is dedicated to delivering social value and supporting staff wellbeing. We provide a working environment that contributes to positive health and wellbeing and are committed to supporting the overall wellbeing of the communities we are a part of.
For employees who work on this service, we will empower managers and employees to work together in a trusting and open-minded way to achieve a healthy work/life balance for all.
Our employee centred initiatives can be implemented alongside NHS Cloud Enabled End-to-End Support Finance, Procurement and HR Back Office Service, both in our organisation and by sharing best practise with customers. These initiatives include:
- Accessible recruitment practices
- Flexible working options for all employees
- An employee assistance programme that supports employees with anything from mental and physical health issues to financial and legal concern
- Healthcare benefits
- An Employee Trust (providing financial support in times of hardship)
- Mental Health First Aiders who act as a first point of contact for employees
Recent new measures designed to prevent and manage risks to employee wellbeing, together with appropriate training and individual support include:
- running regular initiatives to raise awareness of mental health issues at work.
- encouraging all managers to have ongoing conversations about wellbeing and mental health with all their reports.
In addition to supporting our colleagues who work on this service, we can also support the wellbeing of our wider community through our volunteering programme, which can deliver three days per employee and can focus on wellbeing projects such as those that support mental health, including social prescribing activity.
Our dedicated Sustainability and Social Value team can support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these specific areas.
Pricing
- Price
- £450 an instance
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sbs-b.bidmanagement@nhs.net.
Tell them what format you need. It will help if you say what assistive technology you use.