Clarity Tech Ltd

Information and Communications Technologies

Clarity Tech supplies cloud-based technologies that provide access to information through various applications and systems. Our ICT services include Development of Service Strategy, Service Design, Service Transition, Operations Management, and Continuous Service Improvement. Technical management, Application Management, Incident, and Problem Management.

Features

• Consultants experienced in managing public sector projects
• Skills to gather your cloud service requirements
• Expertise to shape,structure and define your service processes
• Cloud Service integration, including SaaS, IaaS and PaaS
• Cloud and legacy application migration and integration
• Quality Assurance and Quality processes for your projects
• Adherence to information governance and security best practice standards

Benefits

• On-going support
• Optimisation of existing systems and processes
• Efficient resourcing and scheduling of operations
• Incident and problem resoution
• Cost savings
• No on-going maintenance
• Ensure compliance with standards and regulations

£550 to £1,250 a person

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faiz@claritytech.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

782021476844533

Contact

Faiz Ahmad
02030062813
faiz@claritytech.org

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: All Microsoft Azure constraints and limits will be applicable e.g. Virtual Machine Scale Sets limits, Networking limits, DNS limits, Storage limits etc
• System requirements:
  • May need software licences
  • May need anti-virus software
  • Reliable Internet connection in place
  • Computer meets the minimum system requirements for the service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clarity Tech JIRA Service Tool; ; Priority 1 ; We will acknowledge the issue within 4 working hour and provide a response including an action plan for resolution or cause within 8 working hours. ; ; Priority 2 ; We will acknowledge the issue within 6 working hours and provide a response including an action plan for resolution or cause within 10 working hours. ; ; Priority 3 ; We will respond within 1 working day and will aim to provide a fix within 5 working days of the incident being reported.; ; Priority 4 ; Where applicable, we will provide a solution as part of the next release.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 1st, 2nd and 3rd Level support.; 1st Line: £120/day; 2nd Line: £280/day; 3rd Line: £400/day; We will provide technical account manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Will provide user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: All Virtual Machine Images and Data Storage are available in a Azure Data Warehouse, which cab be downloaded from these storage account. It depends upon user's retention policy.
• End-of-contract process: End-of-contract will be dependent on the specific requirements of the solution provided. All the necessary Data ready for export, extraction, or deletion will be provided and included in the price of contract. Any additional requirements will be charged according to our SIFA rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Operating systems, design and types of devices may impact display and features.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Users can perform basic create, read, update, and delete (CRUD) operations by using the Representational State Transfer (REST) interface provided by SharePoint 2013. The REST interface exposes all of the SharePoint entities and operations that are available in the other SharePoint client APIs. One advantage of using REST is that you don’t have to add references to any SharePoint 2013 libraries or client assemblies. Instead, you make HTTP requests to the appropriate endpoints to retrieve or update SharePoint entities, such as webs, lists, and list items. SharePoint Client API will depend on following three factors; The type of application, Your existing skills and The device on which the code runs. Note: Role-based access control (RBAC) will be applied, which will enables access management for Azure resources. Using RBAC, you can segregate duties within your team and grant only the amount of access to users, groups and applications that they need to perform their jobs. Role-based access can be granted to users using the Azure portal, Azure Command-Line tools or Azure Management APIs.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Depending upon the requirements some functionality can be customised.

Scaling

• Independence of resources: Using Azure Resource Manager and Monitoring within Azure Portal, which will enables us to keep track of demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Use Azure
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Azure Import/Export service enables you to transfer large amounts of data to and from Azure using hard disk drives. Import/Export is faster and more cost-effective for moving big data sets compared to transferring the data over the Internet. It enables users to transfer data to Azure using secure transport of hard disk drives to the data centres and using high-speed secure internal network.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9% - Will be covered by Microsoft SLA
• Approach to resilience: Using Azure
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Will use Azure identity management and access control security best practices include: Centralize your identity management Enable Single Sign-On (SSO) Deploy password management Enforce multi-factor authentication (MFA) for users Use role based access control (RBAC) Control locations where resources are created using resource manager
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Security Essential

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Governance and Cyber Essentials Certified.; Information Governance Training
• Information security policies and processes: ISO 270001 ; ISO 90001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use Microsoft Visual Services tool as well as Azure Monitoring dashboard to track components of our services.; We use Azure Cloud to simulate testing environment which is similar to the operating environment. Testing including performance and security is carried out prior to release.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Will use Azure Security Center which offers integrated vulnerability assessment with Qualys cloud agents as part of the Virtual Machine. The solution can be deployed to multiple VMs at one time and once deployed, the Qualys agent will start reporting vulnerability data to the Qualys management platform, which in turn provides vulnerability and health monitoring data back to Security Center. Users can quickly identify vulnerable VMs from the Security Center dashboard. Additional reports and information are available in the Qualys management console, which is linked directly from Security Center.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Using Microsoft global 24x7 incident response service that works to mitigate the effects of attacks and malicious activity. The incident response team follows established procedures for incident management, communication, and recovery, and uses discoverable and predictable interfaces with internal and external partners alike.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Will use following process phases: • Identification – Events will be investigated and will be assigned a severity classification. • Containment – The escalation team will evaluates the scope and impact of an incident. • Eradication – After the situation is contained, the escalation team moves toward eradicating any damage caused by the security breach, and identifies the root cause for why the security issue occurred. • Recovery – System and services will be returned to a full working capacity. • Customer’s notified if data breaches or unauthorized access.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Environmental Initiatives ; Our Commitments:; • Reducing energy and fuel consumption; • Incorporating sustainability considerations into our supply chain; • Saving energy e.g., using energy efficient lighting and equipment; As a part of our Environmental Policy and Procedure, we have adapted and encouraged remote and flexible working environments, and have also adopted tools like MS Team, Zoom and Basecamp to reduce face to face meetings. This has resulted in carbon footprint reduction, which is good for both the company and society. We use energy saving bulbs, and hybrid transport, and as a result are efficient in energy usage. ; We are committed to digital transformation, and have fully digitised our business. ; Some of our sustainability targets include:; • Moving more services and data into the cloud to improve cost efficiency.; We have achieved 90%, and target is 100% by March 2023; • Establishing guidelines for monitoring environmental compliance.; ; We are also working towards environmental accreditations ISO14001.
• Covid-19 recovery:

  Covid-19 recovery

  Social Initiatives ; Our Commitments:; • COVID-19 Recovery; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; ; We support the COVID-19 recovery effort, and have adapted best practices of remote working and sustainable travel; solutions. It includes use of MS Team and other technologies to achieve the desired outcome. We also engage and collaborate with businesses to manage and recover from the impacts of COVID-19, including new and flexible ways of working to deliver value added services.; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.
• Tackling economic inequality:

  Tackling economic inequality

  Social Initiatives ; Our Commitments:; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.
• Equal opportunity:

  Equal opportunity

  Social Initiatives ; Our Commitments:; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.
• Wellbeing:

  Wellbeing

  Social Initiatives ; Our Commitments:; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.

Pricing

• Price: £550 to £1,250 a person
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faiz@claritytech.org. Tell them what format you need. It will help if you say what assistive technology you use.