VoicePower Ltd - The Speech Recognition People

Philips SpeechLive dictation

Philips SpeechLive is a browser-based dictation and transcription solution which converts your speech to text. Whether you have your own assistant, or use speech recognition software, SpeechLive will help you get your work done faster. Be more efficient throughout your day – in the office, remotely, or on the go.

Features

• Record spoken word directly in web browser or upload recordings
• No complicated files stores or server requirements
• Set up automatic routing of recordings and finalised transcripts
• Optional Auto-source transcription of recordings
• Automatic backups
• True cloud dictation
• Upload audio recordings from a handheld recorder or mobile phone
• File encryption and security
• Set priority of dictation requirements
• Organise and store dictations easily

Benefits

• Record on the go from anywhere using our smartphone app
• Convert voice to text automatically with optional speech recognition software
• Maximum flexibility with minimum IT investment
• Clear sound quality dictations
• Live availability of dictations from a central location
• Cost effective annual subscription
• Dictate letters and documentation flexibly
• Quickly send audio to typist from phone

£101.88 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

782607501254229

Contact

Vicky Humberstone
01423 870476
vicky@voicepower.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Speechlive can be used as a stand-alone digital dictation solution, using mobile devices or smartphones. However, additional functionality is available with the addition of speech recognition functionality, equally if users do not have their own admin support subscribers can add on the additional out-sourced transcription options.
• Cloud deployment model: Public cloud
• Service constraints: No constraints to note. There are technical specifications to be met. The cloud model offers auto updates to features.
• System requirements:
  • Supports the latest version of Google Chrome Windows 11/10
  • Supported on the two most recent versions iOS and Android
  • SpeechLive supports MacOS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available Monday to Friday 9am to 5pm, out of hours support is available at an additional charge
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We have tested the webchat with our speech recognition software called Dragon and magnification software
• Web chat accessibility testing: We have tested the webchat with our speech recognition software called Dragon and magnification software
• Onsite support: Yes, at extra cost
• Support levels: Included in subscription - The monthly cloud hosted solution includes an element of technical support to ensure that users can access the solution. Additional end user support - We also can provide end user support for usage and 'how to' type questions. The end user support can be purchased at an additional £36 per user per annum. If users received our direct one to one training they will be supported by the VoicePower team for all training and usage queries for the subscription term with the option to renew thereafter. Yes there will be a technical account manager allocated. Yes there will be a technical account manager allocated.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon receiving an order for a SpeechLive subscription we would liaise with the client's IT contacts to organise access to the solution and to check hardware specifications. We also liaise with the end users themselves in order to understand their workflow and what they wish to achieve with the software and with which applications. We can provide end user training which is at an additional charge to the monthly subscription charge. This training is typically carried out remotely, this can be 1 hour sessions or 30 minute sessions at a charge of £95 plus VAT per hour or part thereof. We also have access to our e-Learning platform at £25 per user per annum. If users take one to one training they will receive support services for the remainder of that terms subscription, this is charged at £36 per user per annum if no training taken (Support and training services are optional but recommended). Documentation is supplied along with prompt sheets.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends the user's data would be deleted. Historical audio and logs will be stored and deleted in accordance to Philips SPS standard data retention policy (30 days). It can be returned at the end of a contract upon written request. However, standard practice is not to return data but to securely destroy it.
• End-of-contract process: At the end of the contract the user would no longer have access to the software and would not be able to use the software to dictate into their computer. The contract price includes the access to the software and the updates during the contract period. At an additional cost we can supply end user training and end user support. If a user requires ongoing access to the software they can subscribe for a further term, this would ensure that their voice profile data is carried across into subsequent terms and they will not need to teach the software from the beginning. End users will be alerted as their contract term is reaching an end in order for them to renew if they wish.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The SpeechLive mobile app allows for the capturing of the audio dictation and then facilitates the sending of the file to the admin resource. Within the app it is also possible to reviewing the dictation, prioritise, check on the status and review the typing.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface enables the user to monitor the dictation and its status within the system.
• Accessibility standards: None or don’t know
• Description of accessibility: We have tested the webchat with our speech recognition software called Dragon and magnification software
• Accessibility testing: We have tested the webchat with our speech recognition software called Dragon and magnification software
• API: No
• Customisation available: Yes
• Description of customisation: There are a number of customisable features within SpeechLive, these include the ability to create and edit teams and groups within the workflow of the dictation distribution. Users can set the preferred recipient.

Scaling

• Independence of resources: This is a highly scaleable solution, housed in a secure Microsoft Azure data centre environment, which enables thousands of users from single organisations to be active on the system concurrently.

Analytics

• Service usage metrics: Yes
• Metrics types: Main organisation contact will have access to the data going through the system and the usage via a web based interface.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Philips SpeechLive

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The data is encrypted with AES-256 encryption. Every SpeechLive Account has their own storage container (for the dictation data) within our shared solution. Data is stored encrypted at rest in the dedicated region.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: It is not necessary to export dictation data from the SpeechLive system. When dictation resides within the SpeechLive dictation system it is safe and encrypted.
• Data export formats: Other
• Other data export formats:
  • MP3
  • WAV
  • Zip
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Utlising Microsoft Azure and its associated security standards. Dictations are always created, sent, and stored with industry standard AES 256-bit encryption – in the web app using secure Microsoft Azure environment, in the iOS or Android app on the phone.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99% within supplier area of responsibility. There is no refund policy in place in case levels of availability is not met.
• Approach to resilience: Hosted by Microsoft Azure so conforms with resiliency requirements as per the following Security Certificates. Further information available upon request as exceeds word limit.
• Outage reporting: • a public dashboard - https://status.speech.com/; • an API; • email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Username and Password. Multi-Factor Authentication can also be set-up.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: This is available upon request. We have documentation to support but it is in excess of 200 words

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Speech Processing Solutions (Philips) maintains a change management process which defines standardised methods and procedures for handling of changes within the production environment. Software updates are applied to the data centre once they have been thoroughly tested. Such updates are pre-tested within an external environment to prevent compatibility issues. All changes to the live environment are internally tracked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SpeechLive Application testing goes through a thorough series of evaluations for existing and potential threats to help identify, evaluate, treat, and report on security vulnerabilities in the software.; We continually perform external Vulnerability Scanner of the websites with the external tool intruder.io; 30 days for Critical Patches to be deployed
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Microsoft Azure environment and Microsoft service employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacentre edge, the network backbone. Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. Proactive monitoring continuously measures the performance of key subsystems of the services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold event.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of a security incident or breach, SpeechLive will notify the customer within 24 hours, alongside VoicePower communicating to clients too. Failures are currently taking place via a status website: https://status.speech.com/ Security incidents are communicated via email. ; Users would report any incidents to the VoicePower (their 1st line of support) who will then escalate it to SPS (SpeechLive). However, if our monitoring system detects a problem supporting partners are alerting who then reach out to customers

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  Statement of Policy and Commitment VoicePower is committed to the promotion of equality of opportunity and treatment of its employees. The Company values the strength of a workforce which reflects the diversity of the nation. We oppose all forms of unlawful and unfair discrimination. This policy is reviewed annually. This policy promotes equality of opportunity and treatment in relation to:
  Colour
  Disability
  Marital status
  Race and ethnic or national origin
  Religion
  Gender
  Sexual orientation
  Spent convictions

Pricing

• Price: £101.88 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can supply free 14 days trial of the software.
• Link to free trial: https://voicepower.co.uk/free-speechlive-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.