Mydex Data Services Community Interest Company

Inclued Citizen Engagement Platform

Inclued enables safe, secure, two-way engagement between citizens and organisations. Citizens can publish anonymised profiles of themselves. Subscribers can identify, target and recruit citizens for their services, present incentives and offers, create communities, and seek feedback. Secure data sharing helps eradicate form filling, saving time and effort for all stakeholders.

Features

• Recruitment and onboarding for projects and participation
• Ability to invite to participate in surveys and feedback loops
• Ability to promote offers and incentives on and offline
• Access to anonymous citizen directory for targeting based on profile
• All personal data stored in citizens own Personal Data Store
• Citizens only need to sign up once
• Data shared under GDPR-compliant data sharing agreement
• Subscribers manage their own organisation subscription
• Helps reduce form filling
• Delivers personalised notifications and invitations

Benefits

• Reduced effort and cost in recruiting and engaging with citizens
• Improves insights and engagement
• GDPR compliance
• Reduced data sparsity
• Improved data quality and insights
• Low-cost, simple deployment
• Independently certified to various standards including ISO27001
• Easy team management and access control

£1,500 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

782670001583832

Contact

David E Alexander
+442032396245
david@mydex.org

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements:
  • User access: any device with supported browser (see list below)
  • Backend: any system that supports RESTful APIs

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times within 24 hrs
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We can provide on-site support if booked and scheduled in advance through our cloud support services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide getting started guides along with a set of cloud support services to help with planning, roadmapping, etc.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users hold their own data and can export in a number of open standard formats directly.
• End-of-contract process: Service is disabled at their request, archive held for a period of six months which is then deleted after providing notification of impending deletion. All data is encrypted in this archive with no access available either internally or externally.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: It is fully responsive to device type being used and adapts the displayed screens accordingly
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: We provide web based documentation that can be accessed with normal accessibility tools We provide API based developer helper functions that allow for automation of access to key specification information
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have tested our platform with normal off-the-shelf tools and text help service
• API: Yes
• What users can and can't do using the API: We provide a connecting management capability that allows subscribers to create their dedicated connections for use of the API and define data sharing agreements that define the specific use cases and data requirements that form part of the informed consent steps taken when a subscriber offers to connect to a citizens personal data store
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: They can specify the datasets and use cases they wish to include within their connection.

Scaling

• Independence of resources: We have a true autoscaling and auto-healing platform environment that allows us to automatically increase capacity on demand, this powered by Amazon Web Services.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As above, users hold their own data and can export in a number of open standard formats directly.
• Data export formats: Other
• Other data export formats:
  • XML
  • JSON
• Data import formats: Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We use a combination of TLS (Version 1.2 or above) and PKI for secure two-way data exchange.
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: Amazon Web Services offer us a true 'auto-scale' platform. We can also manually scale-up e.g if expecting a big surge in traffic. ; ; We have Resilience Self-Healing: as well as 'scaling', the platform indirectly improves business continuity because it 'self-heals', replacing failed app servers with healthy ones without any human interaction. We use 'multi-availability zones': our platform is spread across geographically-separate datacentres in Amazon's eu-west-1 region, reducing dependency on one physical location, giving us proper high-availability.; ; Management and automation has always been a strength of our platform and approach. Using AWS Terraform as an infrastructure management tool, we control all changes to the infrastructure, virtualisation-level through code, making it fully auditable, better open to peer-reviews, and are able to easily 'undo' any mistakes not found in testing by enforcing the last known 'good' configuration. ; ; Terraform also automates the provisioning of new infrastructure, reducing margin for user-error, something we have done for our core code for many years but can now do at infrastructure layer.; ; We have snapshot and backup technologies, enhanced at AWS, allowing faster, flexible options for disaster recovery, in addition to our own offsite-DR at Rackspace as triple protection.; ; Increased flexibility and expansion support thanks to constant AWS innovation.
• Outage reporting: We use statuspage.io for reporting any service scheduled or unplanned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: All management interfaces are behind our VPN and individuals have specific access profiles within the VPN environment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSi)
• ISO/IEC 27001 accreditation date: 28/02/2017
• What the ISO/IEC 27001 doesn’t cover: Nothing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FairData certification
  • FairData Enabler
  • ISO270018 compliant for management of personal data in the cloud

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All Mydex work is conducted in accordance with a set of policies and processes which make up the ISMS.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes to the Mydex Platform are subject to approval by the Head of Development Programmes, in accordance with the IT infrastructure management policy, a key component of the ISMS. Any proposed changes are defined in the PivotalTracker tool, approved by the Head of Development Programmes, developed and tested in an isolated environment, before final pre-deployment testing much of which is automated and controlled by tools such as the Jenkins continuous integration and Puppet CM systems. Deployment to the operational environment is dependent on approval by the Head of Development Programmes, recorded on PivotalTracker.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Security vulnerabilities are managed in accordance with processes defined in the ISMS independently certified under ISO27001:2013. These include: prompt application of system software updates as issued by suppliers, subject to the change management processes above; membership of security alert distribution lists; use of tools such as the OSSEC monitoring tool.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring of the Mydex Platform is conducted as defined in the ISMS and ensures that only authorised users are granted access, that all access activity is recorded and any unusual activity reported via realtime alerts. This is achieved via an integrated set of tools including OSSEC, Nagios and Munin.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are managed in accordance with Mydex's incident management procedure which requires any incident to be reported and recorded on the PivotalTracker system and promptly actioned according to the severity. Corrective actions not only address the incident and the immediate consequences but also investigate and eliminate the root cause.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Inclued provides programme support to communities, individuals and organisation seeking to fight climate change. Inclued provides a two way engagement platform that can be organised around projects / campaigns. Inclued can send out invitations to take part to citizens and team members. Inclued can be used to undertake surveys and feedback loops to gain qualitative and quantitative insight into people’s views and concerns and actions taken. Inclued can be used to promote events, offers and incentives directly tackling climate change. Citizens can be active participants directly. Citizens hold their own records of participation in any activities undertaken via Inclued

  Covid-19 recovery

  Inclued provides programme support to communities, individuals and organisation seeking to accelerate, monitor and manage Covid-19 recovery. Inclued provides a two way engagement platform that can be organised around projects / campaigns. Inclued can send out invitations to take part to citizens and team members. Inclued can be used to undertake surveys and feedback loops to gain qualitative and quantitative insight into people’s views and concerns and actions taken. Inclued can be used to promote events, offers and incentives directly tackling Covid-19 recovery. Citizens can be active participants directly. Citizens hold their own records of participation in any activities undertaken via Inclued

  Tackling economic inequality

  Inclued provides programme support to communities, individuals and organisation seeking to tackle economic inequality through monitoring and management of programmes and initiatives. Inclued provides a two way engagement platform that can be organised around projects / campaigns. Inclued can send out invitations to take part to citizens and team members. Inclued can be used to undertake surveys and feedback loops to gain qualitative and quantitative insight into people’s views and concerns and actions taken. Inclued can be used to promote events, offers and incentives directly tackling economic inequality. Citizens can be active participants directly. Citizens hold their own records of participation in any activities undertaken via Inclued. Inclued takes a human rights based approach to citizen empowerment equipping them with easy to use tools and a direct voice and ability to participate in addressing their economic equality and improve access to support, services and opportunities in a privacy protecting person centred manner

  Equal opportunity

  Inclued provides programme support to communities, individuals and organisation seeking to promote and facilitate equal opportunity through participation, monitoring and management of programmes and initiatives. Inclued is available to any person entirely free of charge for life.; Inclued provides a two way engagement platform that can be organised around projects / campaigns. Inclued can send out invitations to take part to citizens and team members. Inclued can be used to undertake surveys and feedback loops to gain qualitative and quantitative insight into people’s views and concerns and actions taken. Inclued can be used to promote events, offers and incentives directly tackling and promoting equal opportunity. Citizens can be active participants directly. Citizens hold their own records of participation in any activities undertaken via Inclued. Inclued takes a human rights based approach to citizen empowerment equipping them with easy to use tools and a direct voice and ability to participate in addressing their economic equality and improve access to support, services and opportunities in a privacy protecting person centred manner

  Wellbeing

  Inclued provides programme support to communities, individuals and organisation seeking to promote and improve and maintain wellbeing through participation, monitoring and management of programmes and initiatives. Inclued is available to any person entirely free of charge for life. Inclued supports self directed support.; Inclued provides a two way engagement platform that can be organised around projects / campaigns. Inclued can send out invitations to take part to citizens and team members. Inclued can be used to undertake surveys and feedback loops to gain qualitative and quantitative insight into people’s views and concerns and actions taken. Inclued can be used to promote events, offers and incentives directly tackling and promoting wellbeing. Citizens can be active participants directly. Citizens hold their own records of participation in any activities undertaken via Inclued. Inclued takes a human rights based approach to citizen empowerment equipping them with easy to use tools and a direct voice and ability to participate in addressing their own wellbeing and improve access to support, services and opportunities in a privacy protecting person centred manner

Pricing

• Price: £1,500 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.