Agilisys Ltd

Data Science and Generative AI Product Development

We provide value-driven data science and Generative AI services, working with you to articulate the outcomes you seek to achieve for your organisations and people. We utilise advanced analytics techniques and technology, unlocking data driven change, improve decision making through rapid insight, and help identify preventative strategies through risk stratification.

Features

• Rapid innovation, delivering AI and advanced analytics POCs
• Statistical analysis reveals latent insights hidden in data.
• Inspire innovation across the organisation
• Augment human decision making with artificial intelligence
• Best practice AI model architecture development
• Monitor and evaluate impact of AI/ML deployment on business outcomes
• Derive meaningful insights from structured and unstructured datasets
• Data Quality assessment, review and resolution
• Generative AI agents automate complex tasks

Benefits

• Large scale data analysis, harnesses insight from fast growing assets
• Productionised solutions that are resilient and sustainable using MLOps
• Drive better outcomes and internal efficiencies through predictive analytics
• Upskilling and developing colleagues' skills in AI and data science
• Accelerate use of advanced technologies, drive impactful insights and excitement
• Increasing culture of innovation
• Enhance ability to ‘fail-fast’ using novel technologies
• Provide an evidence base to inform strategic planning
• automation of repetitive tasks and quicker time-to-information.
• Resilient and sustainable productionised solutions

£400 to £1,725 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

783441645078627

Contact

Gemma Teagle
07792 169644
info@agilisys.co.uk

Planning

• Planning service: Yes
• How the planning service works: We develop cloud based advanced analytics and AI solutions, primarily in the Microsoft stack, which are developed via an agile, user led approach. We work with you to define your business outcomes and user personas for whom the solutions are being developed. We gather the understanding of the requirements that will translate into a solution that will embed into peoples day to day roles. This includes ideation work to combine the art of the possible with business challenges, deriving use cases that will have a meaningful impact. Through this work we will generate both High and Low Level Designs which we will work to validate and agree with you and our cloud providers to ensure the solutions we deliver are developed in a stable and sustainable way, with best practice at the forefront of what we do. This work includes full costing for any services above the level of existing subscriptions, and we identify the pace of adoption that will impact on user numbers and therefore the implications for data volumes and resource management which will have additional impact on implementation and costs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Please see the Service Definition document for more information.; ; Agilisys' approach to knowledge transfer is one of partnership. At the outset of projects we work with stakeholders from across the organisation to handover expertise iteratively, so that when the time comes to sign-off the project our partners have the skills necessary to use the service independently. Our key principles in pursuit of this are: knowledge transfer begins on day 1 of a project, it is collaborative, and it is tailored to your specific circumstances and capacity.; ; We provide the option to upskill staff during our projects with you, and therefore enable better transition to BAU activity within your teams. This can take the form of specific virtual or in person training sessions where we work with you to understand the scope of training required and then provide that in a session or number of sessions to meet the necessary aims. Alternatively, or additionally, we also identify how working together during development can ensure that knowledge transfer and upskilling takes place throughout the project which can provide greater long term benefits.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Whilst we pride ourselves on the work we do to develop new solutions and new platforms for modelling and analytics in the cloud, we also provide additional setup and migration services for a number of scenarios. ; ; In the case of migration to a new platform, our expertise in discovery and design means we will review the content currently being used in the organisation and understand the use cases and requirements for carrying those solutions into the new platform. This has led to large scale reporting projects for our team, consolidating almost 500 reports to just over 100. ; ; Additionally, we understand that different organisations are at different stages of their cloud journey, and the intention to move to the cloud in the near future does not always help with the immediate modelling and analytics needs across the business. We are experts in identifying user stories that identify the potential pain points, and our analytics and RPA teams are skilled at developing new solutions to address the pitfalls of cloud transition.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All our analytics solutions development contains a degree of quality assurance and performance testing commensurate to the size of the development task overall. We aim for efficient and concise QA that gives you the assurance you need that the quality of our deliverables is second to none. We apply best practice principles throughout and we maintain an open dialogue on the outcome of QA such that further development can take place with the same degree of oversight. ; ; As previously mentioned, the user experience and journey is at the heart of the tools and solutions we create. A key part of this is seeing good quality outputs that make the most of the available technology and deliver results in a timely manner. Post the initial implementation of a new tool we will conduct follow up research to ensure it is both well recieved and well used.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide additional ongoing support services which are outlined in our other service offerings; ; Please see the Service Definition document for more details.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will vary on the support tier that the customer chooses. Immediate response via the telephone channel is available, alternatively self-service portal and webchat channels provide answers on a variable timescale, according to severity.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Testing is performed during transition
• Support levels: Support is covered as part of this service, for the duration of the engagement, during office hours via email or phone, by the project team contacts. Support is led by the principal contact for the engagement.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft and AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to: The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £400 to £1,725 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.