PRESIDIO SOLUTIONS UK LIMITED

Ongoing Support - Networks

Our Ongoing Support service provides 24/7 proactive management and monitoring for F5, Meraki, Extreme, Palo Alto, Fortinet and Cisco environments. We ensure maximum uptime, rapid incident resolution, and continuous performance optimization. Our expert team handles routine maintenance, firmware updates, and scaling, providing a resilient, high-availability infrastructure for critical services.

Features

• 24/7 proactive monitoring of Cisco ACI/NDFC/Extreme networking fabrics.
• Managed application delivery and load balancing using F5 BIG-IP.
• Continuous administration and optimization of Cisco Meraki cloud-managed networks.
• Regular firmware updates and automated patch management for network devices.
• Real-time incident response and troubleshooting for critical networking infrastructure.
• Proactive performance tuning and capacity planning for private cloud environments.
• Comprehensive backup and disaster recovery management for network configurations.
• Health checks and regular auditing of network environments.
• Secure remote access management and VPN support for distributed teams.

Benefits

• Ensures maximum system uptime through 24/7 proactive network monitoring.
• Reduces operational burden by outsourcing complex vendor network management.
• Minimizes service disruption with rapid, expert-led incident response times.
• Improves application performance via continuous F5 and fabric optimization.
• Enhances infrastructure security through regular patching and vulnerability management.
• Supports business continuity with robust network configuration backup strategies.
• Lowers long-term costs by preventing major infrastructure failures and downtime.
• Provides predictable operational spending with fixed-price managed support services.
• Increases organizational agility by enabling rapid, expert-led network changes.
• Maintains continuous compliance through regular security audits and reporting.

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurementuk@presidio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

783588942381754

Contact

Procurement UK
07717405567
procurementuk@presidio.com

About your service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Other

Service scope

• Service constraints: Remote Support: Standard management is provided remotely; on-site visits are excluded unless specifically agreed and may incur extra travel/subsistence costs.; Hardware: G-Cloud Lot 3 excludes physical hardware procurement. Buyers must own or separately procure all infrastructure components.; Licensing: Buyers must maintain active vendor support/subscription licenses (e.g., Cisco SmartNet, Palo Alto Subscriptions) to enable software updates.; Access: Buyers must provide secure, persistent remote access to management planes (e.g., APIC, Panorama) for service delivery.; Maintenance: Production changes are restricted to pre-agreed maintenance windows.; Scope: Legacy, end-of-life (EoL), or non-vendor-supported software versions are excluded.

User support

• Email or online ticketing support: Yes
• Support response times: Yes – support is provided via email or a ticketing system during agreed service delivery periods.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels are agreed on a per-engagement basis and aligned to the scope, duration, and nature of the service being delivered.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£800.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£700.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Infrastructure operations engineer	£625.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£375.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign Compliance and Security inc
• ISO/IEC 27001 accreditation date: Monday 1 September 2025
• What the ISO/IEC 27001 doesn’t cover: Requires edit
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 26 January 2026
• What the ISO 9001 doesn’t cover: Scope limitation: Our QMS certification applies to the provision of cloud service resale and associated support activities delivered from our UK based operations team. It does not cover the design, development, or operation of the SaaS platforms themselves (e.g., Druva, CommVault, Veeam, Mimecast), as these are owned and managed by third-party vendors.; Non-applicable requirements: ISO 9001 clause 8.3 (Design & Development) is not applicable, as we do not design or develop software or cloud platforms; we act solely as a reseller and provide configuration and support services.; Third-party exclusions: Vendor-managed infrastructure, data centres, and security operations for the SaaS products are outside our certified QMS. These remain under the control of the respective vendors’ management systems.; Geographic exclusions: Our certification covers UK-based operations only; offshore vendor facilities and global support centres are not within scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 54eff155-3b4c-4a81-9914-e6886f4fac17
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7b547487-b146-4ebf-8af3-2f843e6350b2
• Other security certifications: Yes
• Any other security certifications: NHS DSP Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurementuk@presidio.com. Tell them what format you need. It will help if you say what assistive technology you use.