CANTIUM BUSINESS SOLUTIONS LIMITED

EmploymentCheck Social Media Check (SMC) Platform

Social Media Check is an automated, GDPR-compliant screening service that analyses consented social media activity to identify reputational and behavioural risks. Using machine learning, it delivers rapid, auditable reports highlighting harmful or inappropriate content across major platforms, supporting safer recruitment, workforce assurance and risk management for public sector organisations nationwide.

Features

• Automated social media screening using machine learning
• GDPR-compliant, consent-based user authorisation
• Rapid report generation within 30–60 minutes
• Multi-platform social media coverage
• Risk categorisation of inappropriate or harmful content
• Bias-free, consistent automated assessment
• Secure cloud-based platform aligned to ISO 27001
• Auditable reports with direct links to content
• Scalable service for organisations of all sizes
• Supports safer recruitment and workforce screening

Benefits

• Saves time compared to manual profile checks
• Improves safeguarding and safer recruitment decisions
• Reduces organisational reputational risk
• Ensures compliance with data protection legislation
• Provides objective and consistent screening outcomes
• Enables faster hiring and onboarding processes
• Creates auditable evidence for governance purposes
• Scales easily across multiple departments
• Enhances confidence in recruitment decisions
• Protects organisational brand and public trust

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@eis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

783801594346161

Contact

EIS Bids
03301650000
bids@eis.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Web based portal for management environment
  • End users consent using either a smartphone or PC

User support

• Email or online ticketing support: Yes
• Support response times: We will respond to service related incidents and/or within the following time frames: Within 8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For all customers, ongoing user support is provided as standard as part of the service provision for no additional cost via our service desk. Additionally, during the onboarding process, we provide comprehensive user guides and operational videos. As part of our BAU support lifecycle, customers have access to operational experts who offer guidance and advice on best practice. We provide support to users via telephone and email channels. For telephone enquiries, support can be accessed from 8:30 A.M. to 5:00 P.M. Monday – Friday, excluding bank holidays and concessionary days. For email enquiries, support can be accessed from 8:30 A.M. to 5:00 P.M. Monday – Friday, Excluding bank holidays and concessionary days. Emails received outside of office hours will be collected and responded to as per the SLA. For users engaging with the platform, integrated assistance is provided through intuitive tooltips, validation prompts, and informative popups displayed on screen. The system is carefully designed with usability as a core principle, ensuring simplicity, clarity, and effortless user experience.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Customers are introduced to key operational contacts to guide them through the onboarding process. BAU support includes training videos, user guides and access to raise calls to our teams of operational and technical experts. New users are guided through simple and easy to follow workflows, minimising support requests logged to internal team.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported at any point during the contract. Reporting is stored for a maximum of 12 month, with auto retentions in place for deletion.
• End-of-contract process: There are no costs at the end of the contract. Report outputs can be downloaded and stored locally on the client site.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Our platform is designed with security and usability at its core. Users access clear workflows and intuitive dashboards through a modern, browser-based interface on any internet-enabled device. Real-time updates are captured in audit logs and reflected across responsive dashboards, supported by flexible, customisable features. Role-based permissions safeguard sensitive information, while built-in notifications, tooltips, search functionality, and intelligent validation enhance productivity. The interface combines powerful functionality with an accessible design, ensuring maximum efficiency and ease of use.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Testing has been conducted by external support
• API: No
• Customisation available: No

Scaling

• Independence of resources: We ensure user isolation and consistent performance through the use of serverless compute and auto-scaled managed services. Compute, database, and supporting services automatically scale based on demand, preventing any single user’s workload from impacting others. This architecture enables elastic capacity, built-in throttling, and fair resource allocation across all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are provided through real-time dashboards.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: YHH Technologies Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Via simple to use features on the Management Portal. Data downloads take seconds.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We commit to minimum service availability of at least 99.9% over a 24/7 365 schedule. All planned maintenance is conducted outside of core business ours (9-5 across a Mon-Fri schedule). All planned maintenance which requires system downtime is communicated at least working 20 days in advance of the planned implementation date. Service credits for unavailability are not included as standard.
• Approach to resilience: We follow cloud-native engineering practices and design the platform with redundancy built in across all critical areas. This includes compute capacity, databases, storage, networking, authentication and supporting services. Core systems are deployed in a way that avoids single points of failure and allows services to continue running even if individual components become unavailable. Deployment and configuration are automated and repeatable, which allows environments to be recreated or restored in a controlled manner when needed. Security controls, access management, and secrets handling are integrated into the platform and remain enforced during recovery activities. Together, these measures ensure that disruptions are contained, recovery actions are predictable, and customer impact is minimised. When a system issue occurs, we restore services using established recovery processes rather than temporary fixes. Affected components are brought back into service in a structured way that limits risk and avoids further disruption
• Outage reporting: We treat clear and timely communication as a core part of continuity, not an afterthought. When a disruption has potential customer impact, it is assessed promptly, and appropriate notifications are coordinated centrally. Customers are kept informed of service impact, progress, and recovery status, and once services are restored, follow-up communication confirms resolution and, where appropriate, outlines preventative measures.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Full role based access controls are implemented across the platform, this offers a clear and robust structure for protecting sensitive data from unauthorised access. Management interfaces are restricted to named individuals, with access controls in place to prevent external access. Technical security measures such as MFA, IP address whitelisting as well as organisation policies are adopted to protect access to management interfaces. Support channel credentials are only provided to named customer contacts and account restrictions ensure that access to these support channels is managed and contained.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ○ Centralised identity where feasible, with SSO and MFA enforced for privileged and administrative accounts (for example, AWS console, production databases, CI/CD systems) ○ Use of VPCs, subnets, security groups and network ACLs to restrict traffic between components ○ Public exposure is limited to required endpoints (for example, application load balancers), with everything else kept on private subnets ○ Where appropriate, use of AWS WAF and AWS Shield to provide additional protection against common web attacks and volumetric abuse ○ Standard images or build pipelines with secure baseline configurations ○ Regular OS and dependency patching, with critical security updates targeted within 30 days of release or sooner where exploitation is observed in the wild ○ Restricted administrative access and, where used, jump-host / bastion patterns with MFA ○ Encryption of data at rest using AWS KMS-managed keys and AES-256 where available (for example, S3, RDS, DynamoDB, EBS volumes) ○ Encryption of data in transit using TLS 1.2 or higher, enforced on public-facing endpoints and internal APIs where supported ○ Secure coding practices, mandatory code reviews for changes to production services, and use of automated checks in CI (linting, dependency scanning, basic SAST where applicable)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management are handled through well-defined internal practices. Changes to application and infrastructure configuration are made through controlled deployment pipelines and version-controlled repositories, with peer review as part of the normal workflow. Each change is reviewed and tested before being released, and all changes are logged to maintain traceability. Rollback mechanisms are in place to minimise risk, and access to make changes is limited to authorised personnel following least-privilege principles.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is handled through well defined internal processes. Potential threats are assessed through a combination of automated vulnerability scanning, external security advisories, and periodic penetration testing. We actively monitor security bulletins and advisories from cloud providers, software vendors, and trusted industry sources to identify relevant vulnerabilities. Identified vulnerabilities are reviewed and prioritised based on risk and potential impact. Security patches and updates are applied in a timely manner, with critical vulnerabilities addressed as a priority. Changes are tested before deployment and tracked through established change management processes. Remediation actions and outcomes are documented to maintain visibility and accountability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ● Plans and coordinates vulnerability assessments ● Performs cloud / platform vulnerability scanning ● Engages external penetration testers (when required) ● Classifies vulnerabilities and assigns severity ● Prepares vulnerability assessment (VA) reports ● Tracks remediation progress ● Maintains vulnerability tracker ● Reports high-risk vulnerabilities to CISO / management annually
• Incident management type: Supplier-defined controls
• Incident management approach: We have a clearly defined incident management process based on the ITIL principles. This procedure guides staff through the Major Incident (MI) process. To ensure all members of staff are familiar with all processes and procedures in relation to the management of a MI. CSKL is responsible for ensuring the confidentiality, integrity, and availability of the data and information assets that it processes and stores in its ICT systems.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A trial check is available on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 6 June 2025
• What the ISO/IEC 27001 doesn’t cover: ISO27001 covers all of Cantium Business Solutions
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Wednesday 28 May 2025
• What the ISO 9001 doesn’t cover: ISO9001 covers the whole of Cantium Business Solutions
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D8622e27-9cc0-48e4-9808-4fa6670c679b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5f64c651-a6e5-4b29-894e-c4524a15e389
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@eis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.