FULMARKS FINANCIAL CONTRACTS LTD

Transformation, Digital, Programmes for Cloud Support Services

Fulmarks supports the NHS, HE Sector, Local Government and the wider public sector organisations in the delivery of a variety of programmes and projects through our service solutions products. Ranging from major transformation programmes, system implementations, cloud delivery and work packages, to discreet technical projects, training and implementations.

Features

• Independent advice and expertise
• Cloud readiness assessment and mitigation
• Cloud planning, design, migration and implementation services
• Expertise across multiple public sector clients
• Customer first approach - we listen and work with you
• Dedicated account & service management
• Onsite and Remote working models (through Teams etc).
• Digital and IT Services, Integrations and Consolidations

Benefits

• Fully scalable and flexible solutions to suit changing needs
• Partnership approach enabling consistent delivery
• Trusted advisory and referenceable clients
• Transparency and benefit led solution approach
• Flexible commercial arrangements suited to needs
• Knowledge and skills transfer / Mentoring
• Maximising cloud capabilities and your assets
• Real Cash Savings and Cost Avoidance

£250.00 to £1,500.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark@fulmarks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

783919365980879

Contact

Mark Holmes
+44 790 1514 999
mark@fulmarks.com

Planning

• Planning service: Yes
• How the planning service works: Fulmarks supports its clients from discovery to plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. On premise or hosted.; ; Throughout the planning process Fulmarks utilise our expert team of consultants to assess, analyse and document your existing environment, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration.; ; We work with our customers to determine an appropriate solution that will deliver value which is fully in line with your current business goals and can scale up/down accordingly.; ; A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised. Our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.; ; These factors are also underpinned by commercial recommendations and potential procurement routes to secure the change and we can support this activity to help you through the transition to go live.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Fulmarks are able to provide training to cover all aspect of the services that we provide and that you require. ; ; We can provide formal training through webinars or coordinated classroom training to cover specifics in detail. Further on-the-job (technical) and floor walking (user) activities are provided to ensure that the service experience we provide is delivered to a high standard.; ; Our consultants will always provide a thorough and detailed handover to customers technical teams where required. We can produce documentation packs or supply materials for online consumption, teams classrooms or other formats that work for you. We are happy to work with you to develop your own requirements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fulmarks will undertake a detailed cloud readiness assessments with customers to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. Key to this are factors such as Data Storage and file space.; ; The migration planning process will provide a detailed programme plan with the overview of the steps that are required to be taken in order for a successful migration to be completed.; ; The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.; ; Because we are independent of any suppliers we can support our clients in sourcing the best available terms for their business needs and timelines.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fulmarks will follow robust quality and performance processes to support your requirements. We can provide specialists to work with the customer business who our consultants will work with to determine key milestones of performance and service acceptance to ensure these are fit for purpose.; ; All designs, plans and processes (technical and business) are formally quality assured internally through our team of expert consultants. Once an environment is provisioned, we utilise a diligent transition process that includes extensive testing involving both technical and customer teams with the test criteria being pre-agreed and followed accordingly.; ; The testing process is used to ensure complete validation of the environments requirements are met including:; • Environment is complete and accurate; • Performs as expected, or better; • Test plans are executed accordingly and results are as planned; • Track and document any defects or performance constraints; • Provide test metrics/testing summary reports; • Ensure services are approved for full usage before go live; • Regression testing and planning; • Formal Governance and Sign off methodology

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: With an extensive industry background we can support you with the technical aspects including industry standard ITIL service management, benchmarking your performance and costs, through to the quality of delivery and engagement in contract and commercial aspects. We can provide a dedicated service delivery lead to customers as the first reference point should a problem arise.; ; Being independent we can respond quickly to your requirements ensuring our support is flexible and scalable enabling the buyer to adapt to market changes quickly. Our support services offer standard and bespoke Service Level Agreements, delivering KPI driven operational reporting to manage your services and highlight areas of concern.

Service scope

• Service constraints: Our services do not have any constraints. We work with customers to capture your requirements and to deliver your outcomes.; ; We can work remotely or onsite and of course a hybrid of both. Onsite services will be at a higher cost subject to the location.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Standard Service Levels 9-5, Mon-Fri; ; Our price is totally dependent on customer requirements and these factors will have an influence on the overall price. We are able to tailor specific solutions for enhanced service levels.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our services are offered to buyers on the basis that these can be fully delivered remotely and without travelling to customer locations. This is particularly relevant when providing training events, meetings and workshops etc as all participants will have zero carbon footprint and benefit from technology led services that we offer.

Pricing

• Price: £250.00 to £1,500.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark@fulmarks.com. Tell them what format you need. It will help if you say what assistive technology you use.