AUTODATA PRODUCTS LIMITED

Cloudlake Backup for M365

Cloudlake Backup for M365 (powered by Veeam) protects organisations from undetected deletions, corruption and both internal and external threats. Our unique model allows you to protect Exchange, Teams, Sharepoint and OneDrive for Business against any event, whilst ensuring you only purchase exactly what you need with no wasted expense.

Features

• Unique service model with users/management/storage options available
• Deploy on your premises/in public cloud/or managed by Autodata
• Store data on your premises/in public cloud/or managed by Autodata
• Both “Air-Gap” and “Immutability” provided as standard, protecting from ransomware
• Only pay user licences for active users
• Store an unlimited amount of backups for an unlimited time
• Always have access to latest Veeam software releases
• Easy to use restore portal
• Full onboarding included at no additional charge
• UK based support, deployment and storage

Benefits

• Simple pricing: based on your actual usage
• No overpayments: pay only for what you require each month
• Scale: increase or decrease your licences at any time
• Modular: add or remove service elements at any time
• Protection: from any threat either internal or external
• Reduce operational costs: with support services included
• Flexible billing: pay monthly or yearly
• Sovereignty: storage can always be accessed and its location controlled
• Reliable: the world's No1 backup tool for M365: Veeam

£0.15 to £0.89 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudlake@autodata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

784025471326359

Contact

Ant Bucknor
020 7749 7949
cloudlake@autodata.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365/ M365
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Microsoft 365
  • M365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have an SLA in place to respond to raised tickets within one hour, within standard business hours. Out of hours support available if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Autodata are able to support our clients with a range of service levels from simple "call-in" services to a fully managed platform. Delivery of support is available in both business hours and out-of-hours support and SLAs from 1-8hrs. Agreements available to suit each use case. Autodata assign a Technical Account Manager to ensure service levels are achieved and help sculpt the delivery to meet the organisational need.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a full onboarding service free of charge, online training courses and documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users always have direct access to the underlying storage of their data, therefore at the end of the contract, the data can simply be copied/ moved to an alternate location of the user's choosing.
• End-of-contract process: Our contracts are based on a monthly rolling agreement. The client is free to cancel at any time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Through our portal you are able to view users' backup data, choose objects for recovery, choose the destination of recovery (original location, different location, download, etc.) and/or recover entire user accounts or groups of accounts.; ; Search is provided to enable the correct objects to be retrieved and complex search criteria can be used to identify information, even within extremely large data sets.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Frequency of backups (RPO) - location of processing (compute) globally - location of storage globally - complete private backup cloud with unlimited customisation possible.

Scaling

• Independence of resources: We scale the service elastically, based on demand, via continual monitoring.

Analytics

• Service usage metrics: Yes
• Metrics types: Storage usage, protected users, protected applications
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Veeam

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All data is encrypted with AES 256 in transit and at rest
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: As our clients always have access to their data in our platform, they are free to extract their data at any time. This could be by downloading the data back to an on-premise hardware appliance or transferring to an alternative cloud service.
• Data export formats: Other
• Other data export formats: S3 compatible storage objects
• Data import formats: Other
• Other data import formats: Microsoft 365 standard storage formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All data stored within our repositories is available, with 11x9s of data durability
• Approach to resilience: Available on request
• Outage reporting: Any outages are reported with both public dashboards and co-ordinated with email and/or telephone communication where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Users of our service are defined by our clients. Access controls, rights controls and MFA are available and defined by groups and users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 17/12/2021
• What the ISO/IEC 27001 doesn’t cover: The Access Controls to program source code and the separation of development, testing and operational environments are excluded from the scope as Autodata does not do any development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Autodata has a system of processes in place to control how the company operates and maintains its Quality and Information Security Management Systems. These have been independently assessed and certified against ISO 9001 and ISO 27001 by BSI, a UKAS accredited audit body. Within the Information Security Policy are specific policies focusing on Access Control, Backup Management, Business Continuity Management, Change Management, Data Protection, Encryption and Password Management amongst others. All staff are trained in these systems as part of their onboarding and on an ongoing basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management processes are aligned with the ISO27001 requirements. Change requests must be submitted for risk assessment and testing prior to approval, including documented provisions for reversal, to prevent disruption to services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Weekly vulnerability scans are scheduled and any non-informational 'High' and above vulnerabilities must be identified and resolved within 48 hours. Patching occurs as required and scan reports (including Remediate actions) are reviewed monthly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring is in place via Cynet 360 XDR, Cisco Umbrella and Palo Alto NGFW IPS and IDS systems. Any potential compromises identified will trigger our Incident Management Procedure, which is in line with ISO27001 requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: This process has been defined to meet ISO 27001 requirements. Incidents are classified on receipt as either a Security Weakness or Event, a Minor Incident or a Major Incident. Treatment processes are documented for each category, which include establishing the cause and taking preventative or corrective action; taking measures to contain the incident and logging the relevant details; liaising with the relevant authorities. External consultants are retained to identify, collect and preserve evidence in the event of a major incident and a disciplinary process will be invoked for any violation of the security rules.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our Cloudlake offering utilises cloud storage, which is proven to be more sustainable due to hyper-efficient architecture and higher utilisation rates. Our data centre partner is committed to using over 90% of renewable energy sources and has strong social commitments, supporting charities, diversity and inclusion.

Pricing

• Price: £0.15 to £0.89 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We include a one month completely free trial of the service.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudlake@autodata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.