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Keyfactor

SignServer for Azure and AWS

SignServer Enterprise is a server-side digital signature software used to sign any digital document, and more. SignServer offers high performance and high availability and is designed to perform automated signatures (and other cryptographic operations on digital documents).

Features

  • Sign Code
  • Sign Documents
  • Time Stame Authority (TSA)
  • EiDAS compliant signatures
  • ETSI compliant
  • Audit and Archive logging
  • Multiple integration methods
  • Remote client signing
  • ePassports signer (MRTD)

Benefits

  • Safeguard Signing processes
  • Centralised signing key storage
  • 24x7x365 support to ensure minimal operational risk

Pricing

£18,837 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@keyfactor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 8 4 2 5 8 8 5 7 4 4 0 9 9 8

Contact

Keyfactor Keyfactor Sales Department
Telephone: +46 8 735 61 00
Email: Sales@keyfactor.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
EJBCA Certificate Authority Certificate Lifecycle Management (SaaS or On-Premises)
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
SignServer provides Premium Support Responses. Severity Level 1 - 30 Minutes Severity Level 2 - 1 Hour Severity Level 3 - 4 Hours Severity Level 4 - 8 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard Support 8-5 / Premium Support 24x7 (optional)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users can get started with SignServer Cloud using our extensive online documentation: https://doc.primekey.com/signserver-cloud/signserver-cloud-aws/aws-launch-guide. Instructor led virtual and onsite training is available upon request.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
https://support.keyfactor.com/hc/en-us to provide any and all data, including private keys.
End-of-contract process
Support request can be opened at https://support.keyfactor.com/hc/en-us to provide any and all data, including private keys. Refer to contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Client HTTP Interface, Client WS Interface, REST API, SignClient (remote signing) and admin web.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The administrator at the customer has full access to the SignServer platform to fully customize the configuration.

Scaling

Independence of resources
Each SignServer Cloud customer is provisioned a cloud provider dedicated environment for their contracted service. One customer does not affect another customer from a load, operations or security perspective.

Analytics

Service usage metrics
Yes
Metrics types
Customers can access health check APIs, and application APIs to gather statistics
Reporting types
  • API access
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
We inherit data at rest security from cloud provider managed database services such as RDS in AWS and Managed SQL by Azure.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
A customer can open a service request for a full data base dump and transferring of Cloud HSM or Keyvaulted private key material to the customer's cloud account https://support.keyfactor.com/hc/en-us.
Data export formats
Other
Other data export formats
  • P12
  • CloudHSM, AKV, KMS
Data import formats
Other
Other data import formats
  • P12
  • PDF
  • XML
  • EXE
  • DLL
  • MSI
  • Container
  • Jar
  • Android
  • SOD (MRTD)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service and optional cloud database is hosted by the cloud provider AWS or Azure. The purchaser is responsible for uptime, updates and monitoring of the SignServer service hosted on the platform.
Approach to resilience
SignServer is completely hosted in AWS and Azure, and commonly understood multi availability zone (AZ) resiliency is fully leveraged by this SignServer service.
Outage reporting
Scheduled and unscheduled outages are communicated by Email.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Keyfactor uses NSGs and MFA to limit access of support personnel to proper channels while maintaining RBAC.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
IP Whitelisting

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SBS
ISO/IEC 27001 accreditation date
10/1/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO Standards

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All cloud components within SignServer are tracked for configuration changes. Alerting and monitoring are in place for security configuration reviews. Any changes to configuration and conducted after change management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats, patches, and evolving threats are managed monthly per Keyfactor patching schedule. Current threats are reviewed by our SOC and SIEM alerting, threat hunting, or security teams.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Alerting and reviews. Compromises are managed by stopping the current process, quarantining the affected system, and ticket creation for management processes.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All events are managed by our standard remediation process. Users can send an email to the compliance or information security teams to notify the teams to open a ticket and investigation. Incident reports are kept internally and not released.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

All Keyfactor products and services follow the DIVERSE Commitment at Keyfactor. Diversity and inclusion is something Keyfactor has always supported across our global team and communities. In a recent interview, our CEO, Jordan Rackie, was asked, “If you could inspire a movement that would bring the most amount of good to the greatest amount of people, what would that be?” His response – “…it would be the broad embrace of the value of diversity in people and opinions. I’ve always focused on collecting a variety of opinions from a variety of people and believe that having an eclectic approach for reaching decisions is important to achieving success…” With all the warranted attention D&I has received, we felt that while we already expressly promote diversity as part of our core values and in our actions, that creating a deeper and broader program and commitment tied to diversity was the appropriate next-level step. With this, we’re excited to introduce The DIVERSE Commitment, our holistic strategy to continually improve upon diversity in our current business, in our future business, and in society. At Keyfactor, we have laid out a triangular – three prong approach, illustrated in the diagram below, to support this mission. Our commitment title, DIVERSE, is an acronym that stands for: Diversity Internally Valued, Expansive Recruitment and Societal Education – envisioned by our CEO, Jordan Rackie. From a product perspective, Keyfactor has community and open-source versions of products to enable free-market access to the products, strengthening Keyfactor's commitment to its DIVERSE cause.

Pricing

Price
£18,837 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
POC/Test licenses are available within multiple marketplaces online, including AWS and Azure. These are typically for a 30-day period, but can be extended.
Link to free trial
https://www.keyfactor.com/products/signserver-enterprise/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@keyfactor.com. Tell them what format you need. It will help if you say what assistive technology you use.