BENTLEY SYSTEMS (UK) LIMITED

OpenCities Planner

OpenCities Planner is a 3D solution for Smart City operations, urban development projects, and campus digital twins. Contextualise and visualise multiple GIS, Reality and BIM sources with user-friendly workflows and interfaces. Collaborate and evaluate projects in context, engage stakeholders via mobile, web and showrooms.

Features

• Web based 3D visualisation
• Streaming unlimited size 3D content e.g. city models, Engineering models
• Upload BIM/CAD files, GIS layers, information points, videos, documents
• Create 3D scenes for sharing as closed access/open URL
• Create high resolution images, 360 images, 3D exports
• Create movies of 3D scenes
• Showroom /exhibition displays of 3D scenes
• Publish 3D scenes to web, mobile and showroom
• Hosting and maintenance
• Create surveys/user interactions based on 3D-scene & 360-panoramas

Benefits

• Powerful 3D visualisation on web and digital twin generation
• Combine geospatial, reality model and 3D designs in one view
• Integration with spatial databases for real time updates
• Easy to use interface and ability to share project information
• Creation of improved decision material in 3D to reduce risk/rework
• Reuse city model and mapping data in several projects
• Engage with citizens via different social channels
• Reduce complaints and formal appeal in urban development projects
• Shorter planning process and better plans through citizen engagement
• Consistent user experience across web, mobile, VR and exhibition screens

£26,443 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

784317396829420

Contact

Nick Niknam
+44 7766 388848
gcloud@bentley.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bentley's offerings such as: ; • AssetWise ALIM; • ProjectWise ; • iTwin Capture Cloud Service; • MicroStation; • OpenBuildings; • OpenRoads; • OpenRail; • OpenPlant; • OpenBridge; • OpenTunnel; • OpenFlows WaterSight; • PlantSight; and other
• Cloud deployment model: Public cloud
• Service constraints: Patching and maintenance windows are scheduled every month to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these out-of-hours windows.; Apart from that, service experienced by end user depends on several parameters: * Internet bandwidth * Data structure * Graphics capacity of computer or device * Resource availability * Maintenance schedule
• System requirements: WebGL compliant web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are covered by an SLA and are based on priority. ; • P1 - Availability Support 24x7 - Response 1 hour - Resolution Worked continuously until resolved - Update Interval - 1 hour ; • P2 - Availability Support 24x5 - Response 2 Business Hours - Resolution 1 Business Day – Update Interval 4 hours ; • P3 - Availability Support 24x5 - Response 4 Business Hours - Resolution 10 Business Days - Update Interval 1 Business Day ; • P4 - Availability Support 24x5 - Response 8 Business Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A standard SLA is included with the subscription. Bentley offers a Recurring Advancement Services Program which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After the cloud service is enabled Bentley can engage with the users (users, stakeholders from various departments) to define configuration details. Once the system is finally configured, Bentley can perform on-site or remote training sessions. There are options to share videos and training material.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There are different ways to extract data depending on the type of data and volume to be extracted. Export can be purchased as a consultancy service at stipulated rates.
• End-of-contract process: It is recommended to engage with Bentley to discuss possible need to extract data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The published project views have a responsive GUI that scales to fit the device screen and capabilities. No app installation required, just mobile web browser. The Editor interface is not built for mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service has an easy to use graphical interface with embedded help and reference pages. The Editor interface is built around WYSIWYG-principles where editing is done in the 3D-environment and changes are reflected immediately. The project view interface is responsive, with a user-friendly and modern design language.
• Accessibility standards: None or don’t know
• Description of accessibility: OpenCities Planner does not have specific accessibility tunings built-in but uses what comes with the operating system the client system is using.
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: There is a JavaScript interface to control some functions like camera, layers activation.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Project content, users, data, graphical profile & fonts, UI components, public URL structure etc is configurable by a user with editing privileges.

Scaling

• Independence of resources: The system architecture is build with redundancy and no single point of failure. All systems are monitored for performance and availability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: AES-256
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: 3D export tool, form submission export in Shape, Excel and PDF accessible from the editor interface.
• Data export formats: Other
• Other data export formats:
  • Collada
  • KMZ
  • Excel
  • PDF
  • Shape
• Data import formats: Other
• Other data import formats:
  • Collada
  • KMZ
  • JPG
  • PNG
  • Shape
  • PDF
  • Doc
  • CityGML
  • Revit
  • CAD

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Target is 99% service guarantee on annual basis.
• Approach to resilience: Available on request
• Outage reporting: Planned outage notification on user login page

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Bentley’s IMS authenticates through the users Identity Provider. If MFA is enabled by the user then by default it is utilized in the authentication process. Bentley currently supports federated identity via the OIDC, SAML2 protocol, so MFA is supported via your identity provider.
• Access restrictions in management interfaces and support channels: Bentley follows a role based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Bentley follows a role based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group. In order for any Bentley administrator to access a system using this account they must be on a Bentley network. Non Bentley network access (via RDP) has Two Factor Authentication in place.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: All the information is regularly updated and can be found here: https://www.bentley.com/legal/trust-center/; ; Bentley's Data Security Architecture is designed using industry standards and best practices such as NIST. Various products and services are operated under ISO 27001, SOC, CSA Star, and others. Please visit our Trust Center at https://www.bentley.com/en/trust-center.
• Information security policies and processes: All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Bentley is capable of patching vulnerabilities across devices, applications and systems. An automated patch-deployment system can push updates at regular intervals or out of band as needed. Patches are deployed at least monthly, or more frequently as needed. Out-of-band patching can be completed within 48 hours. Bentley performs snapshots of systems prior to any planned maintenance to allow for backout capacity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: IDS/IPS is active on the network perimeter and on selected systems under the scope for SOC2 certifications. Bentley has an Incident Management Service Plan that includes cybersecurity events.; Bentley can quarantine any system on demand and will do so based on its incident response process. In the event of an incident, Bentley's incident response plan is compliant with GDPR requirements. Information security events will be assessed and a decision will be made if the event should be considered a security incident. Reporting requirements shall align with the corporate Incident Response Plan.
• Incident management type: Supplier-defined controls
• Incident management approach: The Incident management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bentley is more than a software company — we are engaged members of the global community dedicated to advancing the world’s infrastructure. Our success is determined by the skills, dedication, and involvement of extraordinary Bentley colleagues and users around the world. ; Advancing infrastructure is key to addressing climate change and other environmental challenges and is essential to sustaining economies and improving quality of life. We are proud to support this essential work of our users through our products and expertise in infrastructure engineering software. ; Bentley has been focused on sustaining and advancing infrastructure since our founding. Building on our 40-year history of positive impact, we are embedding Environmental, Social, and Governance (ESG) priorities across our business. ; ; Bentley embraces our responsibility for minimizing our environmental impact. We seek to reduce our footprint even as we work to increase the size of our handprint. Through many measures, we are working to reduce carbon emissions across our operations, advance a strong climate strategy, and fortify the culture of sustainability within our global teams. ; Bentley’s Environmental Policy (https://www.bentley.com/legal/environmental-policy/) governs our enterprise environmental management practices and details our commitment to environmental responsibility, including the ways in which we expect our colleagues, visitors, vendors, and suppliers to help drive progress towards our environmental goals and priorities. We aim to be a model for best practices in environmental stewardship and in 2023 took addition steps to reduce the environmental impacts in our business. ; ; In 2023, Bentley:; • Received SBTi approval for near-term (2030) decarbonization targets.; • Developed and launched two Bentley-specific educational pathways courses on sustainability for colleagues.; • Expanded our environmental management team and monitoring solutions.; • Implemented a new travel platform to monitor related emissions in real time and inform our Travel with Purpose Policy.

  Covid-19 recovery

  Our colleagues are essential in driving Bentley’s continued success. Our talent strategy focuses on creating an environment where our colleagues can develop their careers in an inclusive and engaging workplace – one where they feel energized to realize their full potential and talents while making a positive impact by advancing the world’s infrastructure. Our Social strategy focuses on supporting our colleagues, who foster our innovative and welcoming culture, support our communities, and inspire future infrastructure professionals. ; ; In 2023, Bentley:; • Entered a first-of-its-kind partnership with Engineers Without Borders (EWB) International that includes five years of core funding and executive insights. ; • Launch of iTwin4Good and Your Voice, Your Action competitions, encouraging the next generation of infrastructure engineers. ; • Prioritized colleague wellness through two first-time events: OCTO Wellness Challenge and Mental Health Week. ; • USD 500,000 in STEM-related giving in the Bentley headquarters community ; ; The Infrastructure Empowered Workforce Plan (IEWP) is our global strategy enabling managers and colleagues to make responsible and effective choices on the right balance between working from the office and remotely. The IEWP strategy is built on these key principles: ; • A solid foundation of trust and accountability ; • A focus on support and flexibility ; • The belief that meaningful collaboration creates success for all of us ; ; In 2023, we formalized the IEWP strategy to ensure all colleagues had the flexibility to succeed whether working from home, in a Bentley office, or in a hybrid environment. Part of the process included launching a hardware update program where colleagues were equipped with state-of-the-art technology, regardless of where they were working from. Colleague feedback also led to plans for increased collaboration and meaningful connections both in person and virtually in 2024.

  Tackling economic inequality

  At Bentley, our colleagues come from many cultures and backgrounds. They are based in 45 countries around the world and speak 66 languages. All these colleagues contribute their own unique and valued perspectives that drive our success as an organization. We empower colleagues to be highly productive and own their work and careers by supporting an environment where all colleagues feel heard, valued, represented, and welcomed. ; ; We continue to expand and deepen our commitment to Diversity, Equity, and Inclusion (DEI) through programming, offerings, and partnerships that allow us to grow a more diverse, more inclusive, and more innovative workforce that is helping to shape the world’s infrastructure. ; While our priorities did not change in 2023, we focused more on supporting colleagues to take the lead in their own growth, leadership, and community-building efforts. We announced an increased budget for colleague resource groups and compensation for group leaders to show our appreciation for their incredible work in supporting a workplace that values belonging. Our renewed focus on philanthropy and impact encourages colleagues to look internally and extends their support for communities. ; ; Bentley’s Inclusion, Diversity, and Equity Alliance (IDEA) Program includes resource groups that allow colleagues to join peers from across the business and the globe to build community and foster diversity and inclusion. Since 2020, these colleague-led groups have provided a safe space for Bentley colleagues to have courageous conversations, propose changes to our culture, and create a sense of community. In 2023, IDEA programming continued to be a critical resource for support and education. Members of Bentley’s executive management have been key partners for providing access to resources and our leadership team. IDEA includes six colleague resource groups: OpenAbilities, OpenPride, People of Color in the U.S. (POCUS), Women at Bentley, Veterans at Bentley, and IDEA India.

  Equal opportunity

  Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) documents provide additional information about your rights as an applicant under the law.; ; Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination - https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf; Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice - https://www.bentley.com/wp-content/uploads/E-Verify-Poster.pdf

  Wellbeing

  Core to Bentley’s health and wellness programs is My Wellbeing, promoting health-related initiatives where the outcomes strengthen engagement so that colleagues around the world can share resources and ideas to inspire healthy living. ; ; In 2023, Bentley’s wellness programs focused on supporting the mental health of colleagues and ensuring a healthy work-life balance. We prioritized colleague wellness by reminding colleagues regularly to take time off to rest and unwind outside of work, facilitating our inaugural Bentley Mental Health Week, and continuing a focus on the Mental Health First Aid Program (https://mhfainternational.org/). Bentley Mental Health week encouraged self-reflection, highlighting real stories of mental health in the workplace, promoting internal and external resources, and encouraging team and individual activities focused on mental health. To further engage our colleagues, we encouraged colleagues to complete a Mental Health Awareness quiz and donated USD 500 to a qualified nonprofit mental health charity, chosen by a participating colleague. ; One popular wellness initiative posed the question: could 300 Bentley colleagues collectively walk, run, and cycle around the globe in a month? The goal of the first OCTO (Office of the Chief Technology Officer) Wellness Challenge was to get colleagues moving outdoors with the bonus that if they together travelled approximately 40,000 kilometers around the globe, Bentley would donate USD 5,000 to Water for People. Seventy-seven teams of colleagues participated, collaborating on a fitness app to share photos of inspirational locales, examples of #wellnessatwork, and engage in friendly competition. Colleagues met the initial 40,000-kilometer goal within 10 days. By the close of the month, participants had run the equivalent of 221 marathons, walked the length of the Great Wall of China six times over, and cycled the distance of the Tour de France nine times. The challenge embodied the #OneBentley spirit and raised USD 12,500 for Water for People.

Pricing

• Price: £26,443 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial is granted for 14 days, with full access to our cloud service, with full capabilities. To take advantage of it the user must contact Bentley Systems to setup the test environment.
• Link to free trial: Access to the test environment will be setup to meet the requirements of each user.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.