Envitia Ltd

Lifecycle and Service Management

Envitia's Lifecycle & Service Management Service offers strategic analysis and improvement for end-to-end service management lifecycles. Specialising in cloud operations, our experts align your organisation's vision with execution, ensuring changes are effectively implemented. With proven experience across government and industry, we guarantee service excellence that meets buyer and user needs.

Features

• Strategic lifecycle analysis and improvement for comprehensive service management.
• Vision and objective alignment with organisational delivery and execution.
• Evidence-based approach to service management lifecycle optimisation.
• Expert implementation of identified changes for maximum organisational benefit.
• Comprehensive support for cloud operations across all service levels.
• Service Management expertise from lead practitioners to support staff.
• Extensive experience in government and industry service management.
• Accurate assessment, monitoring, and management of client services.
• Delivery of opportunities for service assessment and improvement.
• Assurance and support in choosing systems and vendors for optimisation.

Benefits

• Enhances organisational alignment with strategic vision and operational execution.
• Improves decision-making through evidence-based analysis and insights.
• Streamlines service management processes for efficiency and effectiveness.
• Facilitates successful implementation of strategic changes across the organisation.
• Boosts cloud operation capabilities for more resilient service delivery.
• Elevates service quality by leveraging expert Service Management practices.
• Reduces business risk and costs through precise service assessments.
• Increases service reliability and user satisfaction in government and industry.
• Optimises service lifecycle for better resource allocation and utilisation.
• Supports informed system and vendor selection, reducing deployment times.

£300 to £1,580 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@envitia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

784427300744483

Contact

Sarah Cole
01403 273173
sales@envitia.com

Planning

• Planning service: Yes
• How the planning service works: At Envitia, we guide buyers through the planning and implementation of cloud hosting and software services, ensuring a seamless transition and optimal use of cloud technologies. Our approach begins with a comprehensive needs analysis to understand the specific objectives and challenges of the organisation. We then map out a strategic plan that aligns with these goals, focusing on scalability, security, and cost-efficiency. ; ; Our team of experts assists in selecting the most suitable cloud platforms and service models (IaaS, PaaS, SaaS) based on the unique needs of the business. We emphasise a phased implementation strategy to mitigate risks and allow for gradual adaptation by the organisation's workforce. Throughout this process, we ensure compliance with industry standards and best practices, offering guidance on data governance, cybersecurity measures, and regulatory compliance. ; ; We also provide training and support to empower internal teams, enabling them to manage and optimise cloud services effectively. Our ongoing support extends to performance monitoring and continuous improvement recommendations, ensuring the cloud services evolve with the organisation's needs. By partnering with Envitia, buyers can confidently navigate the complexities of cloud adoption, maximising the benefits while minimising the challenges.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS
  • Google Cloud
  • VMWare
  • Hybrid
  • On Premise
  • SecureCloud+
  • RedHat

Training

• Training service provided: Yes
• How the training service works: Our training is designed to equip buyers with the critical knowledge and skills necessary to exploit their cloud and software investments. Each training programme is customised to the unique requirements of the client, encompassing a broad spectrum of topics. These range from foundational concepts of cloud computing and the essentials of software engineering to advanced topics in cloud architecture, security, and full-stack development. Led by seasoned experts in the industry, our training sessions are highly interactive and hands-on, emphasising practical application, adherence to best practices, and solving real-world challenges. Participants are encouraged to engage deeply with the content, fostering an environment where they can apply their newfound knowledge directly to their professional roles. ; ; Our curriculum is comprehensive, covering the essentials of cloud computing, including understanding different cloud service models, deployment strategies, and how to leverage cloud solutions for enhanced business agility and cost efficiency. We delve into software development best practices, exploring agile methodologies, version control systems, continuous integration and deployment (CI/CD) practices, and test-driven development approaches. A significant focus is also placed on cloud security and compliance, ensuring participants understand how to protect data, comply with regulatory standards, and implement best practices in cloud security.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Envitia facilitates seamless migration to the cloud or between cloud services by focusing on service management and end-to-end lifecycle management. Our comprehensive approach ensures a smooth transition, minimising downtime and operational disruption. ; ; The migration process begins with an in-depth analysis of the current IT infrastructure and services, identifying specific requirements and potential challenges. We then develop a tailored migration strategy that aligns with the organisation's strategic objectives, emphasising security, scalability, and cost-effectiveness. ; ; Our team of specialists manages the entire migration lifecycle, from planning and executing to monitoring and optimising post-migration performance. We employ best practices in project management and service management to ensure that all aspects of the migration are carefully coordinated and executed. ; ; During the migration, we focus on data integrity, application compatibility, and minimal service interruption. We provide continuous communication and support, ensuring stakeholders are informed and engaged throughout the process. Post-migration, we assist with the optimisation of cloud resources, implementing service management best practices to ensure efficient and effective operation. Our end-to-end lifecycle management approach ensures that the migrated services are continually assessed, monitored, and improved, aligning with evolving business needs and technological advancements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Google Cloud
  • On Premise
  • Hybrid
  • SecureCloud+

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Envitia ensures the highest standards of Quality Assurance (QA) and performance testing by integrating these processes within the Service Management and end-to-end lifecycle management framework. Our approach is designed to ensure that every aspect of the buyer's IT services meets rigorous quality and performance criteria, aligning with their strategic objectives. ; ; We begin by defining clear QA criteria and performance benchmarks that are aligned with the organisation’s goals and user expectations. This includes setting measurable targets for service availability, responsiveness, and user satisfaction. ; ; Our team employs a variety of testing methodologies, including automated testing, stress testing, and user acceptance testing, to identify and address potential issues before they impact service delivery. We emphasise continuous testing throughout the lifecycle of the service to catch and rectify issues early, reducing the risk of major disruptions. ; ; Envitia's service management practices ensure that QA and performance testing are not isolated activities but are integrated into the overall service management strategy. This holistic approach facilitates the ongoing monitoring and management of service quality and performance, allowing for rapid adjustments as needed.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Envitia's approach to supporting cloud hosting or software services ensures maximum reliability and performance for our clients. Through our service desk, we offer standard support levels designed to efficiently address and resolve common end user issues and incidents. This Level 1 support service ensures that all clients receive prompt assistance to maintain the continuity and quality of their cloud hosting or software services. ; ; For clients with specialised needs, we offer customised packages. This tailored approach enables us to provide dedicated resources and solutions, focusing on the unique challenges and requirements of specific clients. Regardless of the level of support chosen, our commitment is to rapidly respond to all customer incidents, working diligently to restore service quality within the agreed-Service Level Agreement (SLA). ; ; In all cases, we provide expert advice on potential workarounds to ensure that our clients can continue their operations with minimal service disruption. This blend of standard and tailored support options ensures that all Envitia clients have access to the help they need when they need it, backed by our cloud expertise.

Service scope

• Service constraints: No constraints are envisaged. Each service will be tailored to meet the client’s support requirements and priced accordingly.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Acknowledgement within 24 hours (Monday to Friday 0900-1700)
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: Envitia provides tailored user support to help organisations migrate their legacy systems and to transition their data holdings into a cloud environment. Envitia will provide a team of experienced technical personnel to ensure a smooth transition. Please refer to our Envitia SFIA day rate card and Pricing Document for associated costs or please contact Envitia directly at sales@envitia.com.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 22/01/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Facility Security Clearance (FSC)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Envitia has implemented a multifaceted approach that aligns with the UK Government's 25 Year Environment Plan and the UN's Sustainable Development Goals. Through its Corporate Social Value Plan, Envitia has a clear plan to reduce its carbon footprint and achieve Net Zero by 2030. This commitment extends to investing in renewable energy sources such as solar installations, engaging in carbon offsetting projects with the Woodland Trust, and enhancing energy efficiency. Envitia is also transitioning to sustainable transportation options, advocating for a "train first" policy, and promoting the use of digital collaboration technologies to minimise unnecessary travel.; ; Envitia collaborates closely with the Environment Agency to fulfil the UK’s sustainability objectives, including flood risk management. This collaboration leverages Envitia's expertise in Cloud Support Services to make significant contributions to climate-focused projects. Additionally, Envitia is dedicated to improving energy efficiency through retrofitting and digital automation, and actively seeks to reduce energy, resource, and waste in all aspects of its operations.; ; Envitia's sustainable practices extend to its supply chain, where it drives down emissions by selecting suppliers based on their climate strategies and transparency in emission data. The company encourages remote work to reduce CO2 emissions from commuting and has closed several physical offices (moving to remote working by default) to support this initiative. Moreover, Envitia promotes a plant-rich, healthy food policy at company events, further underscoring its commitment to the environment.; ; By integrating these initiatives, Envitia not only aims to mitigate its environmental impact but also to inspire broader change, demonstrating leadership in sustainable practices and contributing to the global effort against climate change. Through its comprehensive strategy and collaborations, Envitia showcases how leveraging Cloud Support Services can be a powerful tool in the battle against climate change, setting a benchmark for environmental best practice in the technology industry.

  Covid-19 recovery

  Envitia has played a pivotal role in supporting COVID-19 recovery efforts, leveraging its expertise in Cloud Support Services to foster resilience and provide meaningful solutions throughout the pandemic. The company's commitment to leveraging technology and innovation has been instrumental in mitigating the impact of COVID-19, prioritising public health, ensuring organisational continuity, and empowering individuals and businesses to overcome pandemic-induced challenges. Through offering permanent job opportunities to contractors seeking job security, retraining individuals for new careers, and implementing personal development plans, Envitia has contributed significantly to employment and skill development in the wake of the pandemic.; ; In addition to creating employment opportunities, Envitia has supported employees affected by COVID-19, adapting to remote work and reconfiguring office spaces to reduce anxiety upon return. The company's initiatives extend beyond its immediate operations, with contributions to local communities and support for organisations in adopting new ways of working. Noteworthy efforts include volunteering to repair and secure premises for a local Scout Group and the CEO's collaboration with the Army Reserves to source PPE and facilitate mass testing.; ; Envitia's approach to post-pandemic recovery encompasses a comprehensive support system for its workforce, including tripling the number of mental health first aiders and launching wellbeing initiatives. These measures underscore the company's dedication to the physical and mental health of its staff and their families, reflecting a holistic approach to pandemic recovery.; ; By adapting to the digital future, supporting skill development, and engaging in community and organisational support activities, Envitia exemplifies how Cloud Support Services can be a cornerstone of COVID-19 recovery strategies. The company's efforts in employment, community support, and health and wellbeing initiatives demonstrate a profound commitment to building resilience and supporting recovery in the face of global challenges.

  Tackling economic inequality

  Envitia's approach to delivering Cloud Support Services plays a significant role in tackling economic inequality by fostering entrepreneurship, creating employment, and promoting inclusive growth across the UK. By integrating small businesses and social enterprises into its supply chain, Envitia engages with organisations like Social Enterprise UK to identify suitable partners and ensures prompt payment policies to support SME growth. This commitment extends to creating training opportunities and employing a workforce representative of the communities served, emphasising educational attainment through learning pathways and technical apprenticeships.; ; Envitia's dedication to supply chain resilience and delivering contracts is evident in its partnership with SMEs in the Horsham region and across the UK, aligning with the Government’s Levelling Up Agenda. By choosing to work with local SMEs for IT support, marketing, office supplies, and security, Envitia addresses economic inequality and fosters local economic development. The company's inclusive hiring practices ensure that a significant percentage of new hires come from outside the Southeast region, ensuring that digital skills are utilised nationwide.; ; Challenging the status quo in project execution and delivery, Envitia suggests new technologies, streamlines processes, and repurposes assets across projects to increase productivity for customers. This innovative approach promotes collaboration throughout the supply chain, reflecting Envitia's values and expectations for fairness and quality, as evidenced in part through its ISO 9001 accreditation.; ; Envitia consistently demonstrates a profound commitment to reducing economic disparities and contributing to economic growth and diversity. By leveraging cloud support services as a catalyst for change, Envitia not only enhances its operational efficiency and service delivery, but also plays a vital role in fostering economic equality and supporting the broader goal of inclusive growth across the UK.

  Equal opportunity

  Envitia's approach to delivering Cloud Support Services is integrated with its commitment to creating equal opportunities and fostering a diverse and inclusive workplace. Through its comprehensive Social Value Strategy, Envitia focuses on education and skill development, particularly targeting underserved communities. This includes scholarships, apprenticeships and internships for individuals from low-income backgrounds in the fields of data, cloud, and technology. By partnering with educational institutions and providing curriculum development, Envitia equips students with technical skills that are in high demand, thereby enhancing employability and reducing economic inequality.; ; Furthermore, Envitia supports small business growth by offering free access to its services for startups in economically disadvantaged areas, promoting entrepreneurship and innovation. Workshops and seminars on digital literacy and data analytics further contribute to community empowerment and continuous learning.; ; Envitia's commitment to equal opportunities extends to reducing the disability employment gap and tackling workforce inequality, as highlighted in its Equal Opportunities Policy. The company promotes equality for all staff and job applicants, with policies ensuring no pay inequality exists between gender or ethnicity, and annual bonuses are based on contributions rather than pay grade. Envitia supports the professional and personal development of its employees, including those with disabilities, through training schemes that cover both technical and soft skills.; ; The company's leadership actively promotes diversity in the workplace, with regular communication channels such as company-wide updates, and direct engagements with the CEO ensuring that the principles of equality and diversity are ingrained in the corporate culture. By showcasing the diversity of its workforce and the success of its inclusive policies through wider industry channels, Envitia influences its staff, suppliers, and customers, demonstrating the effectiveness of its approach to equal opportunities in the delivery of Cloud Support Services.

  Wellbeing

  Envitia's approach to delivering Cloud Support Services incorporates support for the wellbeing of its workforce, showcasing a model that combines physical, mental, and emotional health initiatives. By partnering with organisations like West Sussex Mind (https://www.westsussexmind.org/), Envitia provides essential resources and support for mental health, fostering an environment where open discussions about wellbeing are encouraged. This commitment to health and wellbeing is further evidenced by a suite of initiatives designed to create a balanced and supportive work environment.; ; Envitia's flexible working policy is central to this approach, allowing employees to integrate work with their personal and family lives effectively, without a mandated requirement to work from the office. This policy is complemented by two Wellbeing days annually, encouraging employees to focus on activities that benefit their mental, physical, or emotional health. Additional benefits include free holidays on birthdays, a generous annual leave allowance, and mental health training for managers. The company also hosts Mental Health Breakfasts and talks during weekly company meetings, emphasising the importance of mental health awareness.; ; Physical wellbeing is supported through subsidised gym memberships, access to Perkbox benefits, and participation in exercise-related events like circuit training and charity marathons. To ensure continuous feedback and engagement, Envitia utilises Officevibe, a companywide application that gathers anonymous feedback from employees, offering insights into the company's morale and stress levels.; ; These comprehensive wellbeing initiatives highlight Envitia's holistic approach to employee health, demonstrating how cloud support services and corporate wellbeing can be effectively integrated. By prioritising the physical, mental, and emotional health of its workforce, Envitia not only enhances individual wellbeing but also fosters a more productive, engaged, and satisfied team, contributing to the overall success of the company and its services.

Pricing

• Price: £300 to £1,580 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@envitia.com. Tell them what format you need. It will help if you say what assistive technology you use.