Jumar Technology Limited
User Research
User Research offering is to engage with users on very early stage of product strategy to map needs and problems to be solved. Recognise service users and define proto-personae to define user research strategy and users’ sampling to conduct continuous user research through qualitative and quantitative research and usability engineering.
Features
- Specialisms in qualitative and quantitative research
- User research and analysis based on demographical data
- Understanding of who the service users are
- Understanding of proto-personae
- Validation of proto-personae and design of personae
- Recommendations for the Service Design and Product Strategy
- Product strategy enhanced by ongoing usability testing and iterative improvement
- Experience of working within the GDS Service Standard
Benefits
- Vast understanding of who the organisation services users are
- Recognition of the service users’ problems and needs
- Early definition of Personae(proto-personae), robust research strategy and sampling size
- Flexibility of research to be aligned to current delivery stage
- Evidence based agile delivery with continuous input from user research
- Early recognition of users with accessibility needs
- Early recognition of users with assisted digital needs
- Research done within GDS Service Standard
- Reporting aligned to the GDS Service Assessment
- Promotes a culture of inclusivity and recognition of user needs
Pricing
£400 to £1,450 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
7 8 4 7 0 6 5 3 9 3 9 5 3 5 0
Contact
Jumar Technology Limited
Bid Team
Telephone: 0121 788 4550
Email: bids@jumar.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Jumar will enhance planning of the software service by ensuring it is targeting right audience and provide right level of information throughout end-to-end user journey. User Research provide for software services better focus and evidence based activities which allow to plan and strategize product in the best ways. User Research will allow to recognise early users needs and appetite for software services with early definitions of problems, riskiest assumptions and realistic approach to service strategy and design. We deploy a mixture of qualitative and quantitative research methods to produce behaviour and data-driven insights, which accurately capture users' needs. We have a variety of techniques(face to face interviews, diary studies, sampling analysis, real time service use data etc.. ) and we will use them in appropriate way dependable on the stage of delivery.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We can provide in-house trainings adjusted to client requirement and maturity. Training would cover understanding the value and ROI for the user research for any size of project and programme, user research methodologies(from entry level to advanced), working with users with accessible needs.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Migrating content between platforms keeping users in centre is crucial to correct serving information to users and support they journey through the service. Recognising early users needs will improve end-to-end journey and what accessibility needs need to be addressed. User Research can help with recognition of which platform element should be migrated and what are the priorities for service migration.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- To provide effective level of service we need access to subject matter experts and users of services.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Questions, along with other forms of request for service will have an SLA agreed upon during cloud service design.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels are bespoke – as agreed during service design phase. A wide range of options is available.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 6/01/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Jumar makes its carbon reduction plan available on its website, which details its Scope 1,2 and 3 emissions measured in line with the Greenhouse Gas Protocol – along with aspirations and targets for carbon reduction and net zero. Following a post-Covid re-evaluation period, the company has a target to reduce emissions by 10% per year (from a 2019 baseline) over the coming 10 years, and initiatives to achieve this form part of the plan. They include a switch to 100% renewable electricity and gas, which has taken place in the last 12 months, a reduction in emissions from commuting and business travel, and a further increase in recycling and low-emission waste disposal. Environmental measures are included within the company’s independently audited social value measurement tool, in line with the widely recognised National TOMs framework. Staff engagement is achieved through the formation of a Social Value Committee, which has environmental initiatives as a core topic. Jumar has taken the strategic decision to commence ISO14001 accreditation in calendar year 2022, and is already a signatory to the SME climate Hub.Covid-19 recovery
During the pandemic, Jumar identified that there were many professionals that were looking to retrain or upskill into fields including IT. As Jumar has a highly skilled workforce, apprenticeship schemes were set up to attract near-skilled professionals and those wanting to retrain, therefore providing wider job opportunities. Vulnerable individuals were (and still are) provided with all necessary support – and the workforce as a whole are able to benefit from a flexible hybrid working model to ensure staff maintain a comfortable level of safety. Regular guidance and communication on distancing and PPE requirements are provided, and necessary modifications to the ergonomic environment are made. Further to this, a range of physical and mental wellbeing programmes, developed during the pandemic, continue to form part of the business. This includes private healthcare, which reduces demand on public services and provides specialist appointments, subsidised gym and occupational therapy, along with mental health cover supported by Jumar’s investment in mental health first aiders across its business. Jumar continues to work closely with its clients and stakeholders regarding new ways of delivering services, and has provided complimentary training on collaborative cloud technologies and, and as a cloud technology provider itself, is constantly seeking and analysing new, secure and innovative ways of collaborating.Tackling economic inequality
As a business that works across a wide range of levels in a broad spectrum of businesses, Jumar recognises that access to opportunities can vary considerably due to a number of external factors. Tackling barriers to employment, has been a long-held belief of Jumar, and we have a highly successful track record spanning more than a decade or working with local communities to improve access to skilled career opportunities. This includes running programmes in schools to increase confidence among students, provision of mentoring and mock interviews, STEM ambassadors and donating equipment to schools. Of particular note, is Jumar’s success in employing apprentices to ensure opportunities are available to the widest demographic, with a significant retention and development rate. The largest portion of our SLEV comes from employment in the local area, which contains a varied mix of economic backgrounds. The supply chain is monitored as part of Jumar’s implementation of the National TOMs framework, which enables a diverse and resilient supplier base both in terms of location, but also size (e.g. comparing spend across SMEs, large business and smaller, specialised providers). Our supplier-friendly, but robust ‘responsible procurement’ process ensures that risks (e.g. security, modern slavery etc) are managed in the supply chain while maintaining quality and value.Equal opportunity
Jumar’s Diversity and Inclusion policy sets out its commitment to providing supportive and inclusive culture which promotes diversity and has a zero-tolerance approach to discrimination. The policy covers all groups that may experience inequality, and is overseen by Jumar’s HR department, which reports regularly on the workforce demographic. This is underpinned by a range of activities to promote the IT sector (and industry in general) to under-represented groups, and tackle workforce inequality. For example, the company takes an active involvement in groups that support the attraction of women into otherwise male-dominated roles, and a number of its staff also provide consultancy, technical and business advice to a VCSE which aims to inspire under-represented ethnic groups into a range of careers. Jumar is also signed up to the Disability Confident Level 1 scheme.Wellbeing
Jumar has long put the wellbeing of its staff and stakeholders at the forefront of its activities. Beyond the provision of medical insurance and employee benefit packages, the company has proactively invested in initiatives including free access to a nutritionist, free fruit in the workplace, regular personal training sessions, health assessment and massage sessions. This has been underpinned by a strong focus on mental health, with regular communication, drop-in sessions and advice from the company’s qualified mental health first aid team. The company’s hybrid working model, with much collaboration taking place on cloud technologies contributes both to the wellbeing of the workforce, but also drives the company to understand the collaboration and wellbeing requirements of its clients and suppliers This is a significant factor in the design of projects and outcomes to ensure that the wellbeing of all stakeholders across the wider community is considered.
Pricing
- Price
- £400 to £1,450 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@jumar.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.