| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £950.00 | £950.00 |
| Senior data architect | £1,200.00 | £1,200.00 |
| Chief data architect | £1,400.00 | £1,400.00 |
BASIS LIMITED
Customer insight
We use a range of tools and approaches from the field of service design and service transformation to help organisations planning to transition to the cloud understand their service user’s needs and design solutions that meet those needs. This is delivered 'online in-person', in an interactive manner, not static webinar.
Features
- Customer journey mapping
- Service safari
- Service user interviews
- Focus groups
- Ethnographic research
- Direct observation
- Prototyping to deepen insight
- Available fully online. Not a virtual webinar, but engaging workshops
Benefits
- Rapid approach to gathering customer insight
- Insights validated with service users
- Broad experience across public services and cloud-transition
- Front line delivery experience to complement understanding
- Designed to identify opportunities for cloud transition
- Adapt to and improve online working
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@basis.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 8 4 7 1 9 6 1 7 3 1 0 9 9 6
Contact
BASIS LIMITED
Dennis Vergne
Telephone: 02032392407
Email: tenders@basis.co.uk
About the service
- Service categories
-
- Cloud Support Services
- Ongoing Support
- Other
- Other
- Other
- Ongoing Support
- Cloud Support Services
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide telephone support and response to email support, 9am-5pm Monday-Friday to answer any support issues. We aim to respond within 24 hours to all support queries.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Government Digital and Data Roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £800.00 | £800.00 |
| Data analyst | £950.00 | £950.00 |
| Senior data analyst | £1,075.00 | £1,075.00 |
| Principal data analyst | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £800.00 | £800.00 |
| Delivery manager | £950.00 | £950.00 |
| Senior delivery manager | £1,075.00 | £1,075.00 |
| Head of (Agile) delivery management | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £800.00 | £800.00 |
| Accessibility specialist | £950.00 | £950.00 |
| Senior accessibility specialist | £1,075.00 | £1,075.00 |
| Head of accessibility | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £550.00 | £550.00 |
| Junior content designer | £800.00 | £800.00 |
| Content designer | £950.00 | £950.00 |
| Senior content designer | £1,075.00 | £1,075.00 |
| Lead content designer | £1,200.00 | £1,200.00 |
| Head of content design | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £550.00 | £550.00 |
| Junior interaction designer | £800.00 | £800.00 |
| Interaction designer | £950.00 | £950.00 |
| Senior interaction designer | £1,075.00 | £1,075.00 |
| Lead interaction designer | £1,200.00 | £1,200.00 |
| Head of interaction design | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £550.00 | £550.00 |
| Junior service designer | £800.00 | £800.00 |
| Service designer | £950.00 | £950.00 |
| Senior service designer | £1,075.00 | £1,075.00 |
| Lead service designer | £1,200.00 | £1,200.00 |
| Head of service design | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £950.00 | £950.00 |
| Lead technical writer | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £550.00 | £550.00 |
| Junior user researcher | £800.00 | £800.00 |
| User researcher | £950.00 | £950.00 |
| Senior user researcher | £1,075.00 | £1,075.00 |
| Lead user researcher | £1,200.00 | £1,200.00 |
| Head of user research | £1,400.00 | £1,400.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 8e6f991a-d5dc-4476-bf99-f57d6d5d276c
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@basis.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.