CTRL O LTD

Consultancy in support of Ctrl O products

We provide a full range of support services for Ctrl O Cloud Software offerings including business analysis, assisted trial and proof of concept, training, integration and migration to and from our services. We are also able to provide support for 3rd party open source cloud software.

Features

• LinkSpace configuration, training, implementation, integration and deployment
• Business-analysis, onboarding, database design and optimisation for Ctrl O products
• Specialist offboarding services including migration to open source cloud services
• Enhanced support and enhanced maintenance outside our standard terms
• Troubleshooting, analysis and assessment of open source SaaS deployments
• Speed, agility, flexibility and knowledge of the system author

Benefits

• Reduce deployment times for LinkSpace and open source projects
• Achieve digital transformation with Business Process Management (BPM) software
• Rapidly secure and eliminate risk from large spreadsheet based processes
• Lower cost and improve ROI with expert training in LinkSpace
• Accelerate time to safely and securely manage your data
• Provide users and teams with ability to adapt systems
• Achieve compliance with Technology Code of Practice
• Successfully build processes conforming to the Digital Service Standard
• Trust data and the integrity of decisions based on information
• Empower users with the tools to control and define outcomes

£800 to £1,700 a unit a day

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ctrlo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

785370504485021

Contact

John Hayden
020 3474 1212
info@ctrlo.com

Planning

• Planning service: Yes
• How the planning service works: We provide support services to plan and implement LinkSpace and other open source solutions in compliance with the Technology Code of Practice in Public, Private and Hybrid Clouds. Our approach is agile, flexible and collaborative.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: LinkSpace

Training

• Training service provided: Yes
• How the training service works: We provide several modalities of training for our own Cloud Software products. These include classroom, one-to-one, web-based and beginner to advanced, train-the-trainer and refresher training.
• Training is tied to specific services: Yes
• Services the training service works with: LinkSpace

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migrating a business process from legacy systems, another Cloud service or onboarding a new digital service can require: business analysis, trial, proof of concept, data cleansing and data migration, integration to other systems, configuration, user training and project management. We provide all necessary resources and skills to migrate to and from our product offerings. We work in a wholly collaborative and supportive manner transferring skills and knowledge to empower user teams. This reduces cost, improves speed of delivery and eliminates friction. DIGITAL TRANSFORMATION | is more than digitising the legacy business processes and involves a fundamental appreciation of changing outcomes by challenging and changing people, process, technology and governance. We are grounded in bringing the technology piece of the solution but our experience and background enables us to catalyse and support the achievement of more strategic benefits.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: LinkSpace

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide and support quality assurance and performance testing only in association with our own Cloud Software offerings.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Support is provided to Linkspace as defined in the Lot 2 details and Service Definition. Premium Support is included in the subscription fee for that service - Custom Enhanced Support can be designed to meet exceptional requirements based on our SFIA rate-card and is the service embraced in this component of the Cloud Support Service.

Service scope

• Service constraints: No known constraints relating to Ctrl O products and services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour response time to emails, 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: These support levels are defined within the Lot 2 services that Ctrl O provide.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BMTRADA
• ISO/IEC 27001 accreditation date: 29/11/2024
• What the ISO/IEC 27001 doesn’t cover: ISO27001 will cover everything to do with provision of software as a service, which includes everything the support services would be used for.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 09/07/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Service fully covered
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ctrl O as a micro SME delivers cloud services enabling increased online collaboration for customers and owing to small numbers of staff is able to operate with a very low impact on the environment. Ctrl O has Corporate and Social Responsibility and Environmental policies stating that we are committed to continually review our impact and reduce and minimise where possible. And recognise that as staff and supplier numbers grow these policies and associated plans and actions will need greater formalisation and monitoring to ensure a positive impact. Additionally, and as a matter of course, Ctrl O senior management individually subscribe to minimising and reducing environmental impact and foster awareness and understanding in all employees, suppliers and customers. Lead by example staff are encouraged to cycle and walk in favour of public transport or take the train over using a car.

  Covid-19 recovery

  COVID-19 had a revolutionary impact on work practices and the need for technology solutions to support many of those changes. Ctrl O is proud to offer their software, LinkSpace, as one solution that is capable of supporting organisations and businesses where new ways of working are needed to deliver services. Ctrl O is eager to work with organisations improving workplace conditions and supporting the COVID-19 recovery effort through supporting business process to enable effective social distancing, remote working and sustainable travel solutions. LinkSpace enables staff to collaborate remotely, to share data securely and relevant to the user and purpose without the need to physically communicate or travel. Ctrl O recognises that LinkSpace cannot answer all business needs and as an open source, cloud based solution it does integrate quickly and easily into any environment and will make a difference.

  Tackling economic inequality

  As a micro SME Ctrl O is well placed to have a direct impact in tackling economic inequality. The company is able to ensure that all its expenditure goes into other UK SMEs, all of which are chosen for their own social values. This ensures that a pound spent with Ctrl O is a pound that goes directly into the UK economy in areas where it is most needed. As Ctrl O grows we plan to recruit, develop and empower junior staff for exactly this reason.

  Equal opportunity

  Ctrl O is an equal opportunity company and as a micro SME with ambitions to grow we have taken an office in the South West with the intention of recruiting staff that are able to grow with the company. The CEO and COO are both ex-military service and keen to support opportunities for fellow ex-military service personnel should they become available. Our company (and personal) values are captured in our policies including recruitment, supplier and modern slavery statement.

  Wellbeing

  Owing to the size of Ctrl O the staff are fortunate that the company are able to operate an informal approach to wellbeing that is based on values and a culture of wellbeing, both mentally and physically. Ctrl O staff operate in an open and collaborative way with due consideration to a healthy work life balance while still maintaining a focus on customer service. Ctrl O has taken an office in a business park in Yeovil to enable work from home (WFH) staff to have a place to work and interact with other local community members. Recognising that WFH is not sustainable for all people and the value of ensuring staff have the option to collaborate in person or work in a space outside their home is worth the cost.

Pricing

• Price: £800 to £1,700 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ctrlo.com. Tell them what format you need. It will help if you say what assistive technology you use.