TATA CONSULTANCY SERVICES LIMITED

TCS Infrastructure as a Service (IaaS) Services

TCS’ Enterprise Cloud Platform (ECP) or SovereignSecure Cloud (SSC) support organisations' cloud journey and ongoing operations of hybrid cloud environments. Built on zero-trust, open secure architecture, it is a reliable private cloud platform to run mission-critical production environments, without compromising on High Performance with IO-intensive workloads, with automation and tooling.

Features

Built on zero-trust principles and certified against global standards
End-to-end operational ownership, from onboarding to offboarding
Elastic Compute and Storage Provisioning
Multi-Cloud brokering and finOps Console
Integrated licensing and hyperscaler support
Seamless infrastructure across on-premises, private and public cloud platforms
Automated, standardised infrastructure operations with centralised visibility and control
26 global availability zones
24x7 monitoring. proactive incident management, and structured support
Service desk, automation, and integrated monitoring

Benefits

Ensures strict data sovereignty, regulatory alignment, and auditable controls
Adapt quickly to new business initiatives and technical change
Ensure predictable performance, strong isolation, and operational simplicity
Offloads infrastructure management and lifecycle to a managed service model
Consumption-based pricing aligned to actual infrastructure usage and scalability
Allow your teams to focus on innovation, not platform maintenance
Foundation for Cloud-Native and PaaS services
Single partner managing hyperscaler services
Ensure business continuity and data protection
Supports regulatory requirements with built-in controls, audit trails, data sovereignty

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.publicsector@tcs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

TATA CONSULTANCY SERVICES LIMITED Prabhakar Pallempati
Telephone: 07834495541
Email: uk.publicsector@tcs.com

About your service

Service categories

IaaS

IaaS Compute

Bare metal
Container and serverless engine compute
Other non-x86 instances

Virtualised x86

General purpose
Compute optimised
Memory optimised

Accelerated

GPUs
APUs

Service scope

Service constraints: None
System requirements: Secure connectivity between buyer environments and TCS

Integration with Buyer identity services

Supported web browsers and secure endpoints

Buyer-owned licenses for operating systems

Buyer-mandated security agents

Access to buyer ITSM systems

Buyer-provided data classification, regulatory obligations, and retention requirements
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: Response times will depend on customer requirements. See service definition for details.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Support levels will be dependent on specific IaaS services. See service definitiion document for details.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: During onboarding, TCS supports buyers through service initiation activities including service orientation, access enablement, and operational readiness. This includes the provision of service documentation, operating procedures, and architectural guidance in standard formats such as HTML, PDF, and ODF. Knowledge transfer sessions and walkthroughs are provided remotely, with optional onsite or virtual training where agreed. Onboarding activities are executed in alignment with the buyer’s governance, security, and compliance requirements to ensure effective adoption of the service.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: At the end of the contract, or upon termination, TCS supports an orderly offboarding process. Buyers retain full ownership and control of their data and may extract data using standard tools and APIs. TCS does not delete customer data for a defined retention period (typically up to 30 days post-termination), allowing sufficient time for data retrieval, subject to settlement of applicable charges.
End-of-contract process: Upon completion of data extraction and confirmation from the buyer, service access is securely decommissioned in accordance with agreed exit procedures and information security policies.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Using the web interface: There is cloud management platform available over VPN. Features such as provisioning, re-configure, manage from the portal.
Web interface accessibility standard: None or don’t know
How the web interface is accessible: Available over VPN.
Web interface accessibility testing: TCS provides comprehensive assistive technology support through our accessibility platform and specialised consulting. As part of our service, we perform testing along with assistive technology users for our products and services.
API: Yes
What users can and can't do using the API: Our solutions provide industry standard APIs which can be accessed by the customer.
API automation tools: Ansible

OpenStack

Terraform

Other
API documentation: Yes
API documentation formats: HTML

ODF

PDF
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows
Using the command line interface: The CLI can be used to perform tasks such as provisioning, re-configuring and management of IaaS services.

Scaling

Independence of resources: TCS' demand management process will ensure that the current utilisation is continuously monitored. We will also work with customers on their forecasted demand. At any point in time, we will have 20% buffer on resource utilisation.
Usage notifications: Yes
Usage reporting: Email
Optimising consumption: Yes
Automatic scaling: No

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

HTTP request and response status

Memory

Network

Number of active instances
Reporting types: Real-time dashboards

Regular reports

Reports on request
Resource tagging: Yes
FOCUS resource tagging: No

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Backup and recovery

What’s backed up: File systems

Databases

Containers

Servers
Backup controls: Users will raise requests with the TCS support team and we will action it on behalf of the users.
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users contact the support team to schedule backups
Backup recovery: Users contact the support team
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: Support levels will be dependent on specific IaaS services. See service definitiion document for details. DC standard is 99.95%.
Approach to resilience: Available on request
Outage reporting: Service outages are reported through email alerts.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Our services are provided using Role Based Access methods using multiple security groups. This allows restricting access in management interfaces and support channels.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Dedicated device on a government network (for example PSN)

Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Our services are aligned with ISO 27001 security policies and processes.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Our services are based on industry standard configuration and change management processes. We also work with the customer to align with their requirements.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: Our services are based on industry standard vulnerability management processes.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Our services are based on industry standard protective monitoring processes.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: Our services are based on industry standard incident management processes.Incident management is handled using emails and customer's IT Service Management tool.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: KVM hypervisor
How shared infrastructure is kept separate: We have a variety of physcal and network isolation techniques for protecting a service from other services.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: We work with Data Centre providers that adhere to the EU code of conduct for energy-efficient datacentres.

Pricing

Discount for educational organisations: Yes
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 2.0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: See 'Pricing Document' uploaded to TCS Hyperscaler IaaS and IaaS Services attached to Lot 1a for details. Pricing will depend on the Cloud Service chosen. As part of the specific reseller agreements that we have with IaaS and PaaS vendors, we are able to offer discounts that we will discuss with customers during the mini-competition / call-off process.
Baseline Pricing - Web link: https://www.salesforce.com/uk/pricing/
-
Minimum Discounting: 2.0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: See 'Pricing Document' uploaded toTCS Hyperscaler IaaS and IaaS Services, attached to Lot 1a for details.
-
Additional sources of cost reduction: See 'Pricing Document' uploaded to TCS Hyperscaler IaaS and IaaS Services, attached to Lot 1a for details.

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: See 'Pricing Document' uploaded to (1) TCS IaaS Services or (2) TCS PaaS Services, attached to Lot 1a for the pricing catalogue.
-
Minimum Discounting: 2.0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: See 'Pricing Document' uploaded to (1) TCS IaaS Services or (2) TCS PaaS Services, attached to Lot 1a for details.
-
Additional sources of cost reduction: See 'Pricing Document' uploaded to (1) TCS IaaS Services or (2) TCS PaaS Services, attached to Lot 1a for details.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control of the Infrastructure

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 8d2a4217-384e-4cb0-8913-f00b019accf1

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

TCS Infrastructure as a Service (IaaS) Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Discount

Formula for calculating price of your services

Mandatory certifications

Cyber Essentials

Non-mandatory Standards and certifications

Social value

Service documents