Little Fish (UK) Ltd

Amazon Workspaces Managed Virtual Desktops - Design, Deployment and Managed Services

Empower your organisation with the agility and reliability of Amazon Web Services (AWS) through Littlefish’s suite of AWS design, deployment, and managed services.

Littlefish's team of AWS experts will craft AWS solutions that align perfectly with your objectives, ensuring seamless migration, optimal performance and ongoing management of your cloud environment.

Features

• Customised architecture maximises performance, enhances security and drives efficiency
• Seamlessly migrate workloads, applications and data to the AWS cloud.
• Ongoing optimisation through proactive monitoring, analysis and fine-tuning.
• Robust security measures, including IAM, encryption and threat detection.
• Solutions designed to be compliant with industry regulations and standards
• Protect critical business data with our comprehensive backup solutions.
• Ensure business continuity with our suite of disaster recovery solutions.
• Dedicated support team providing round-the-clock monitoring and proactive support.
• Implement cost management strategies such as reserved instances and rightsizing.
• Lifecycle management with the review and implementation of new features.

Benefits

• Free-up internal resources to focus on core business activities.
• Benefit from robust security measures implemented by Littlefish experts.
• Meet regulatory requirements through implementation of tailored compliance features.
• Reduce overhead costs associated with hiring, training IT staff.
• Avoid downtime and disruptions with proactive monitoring and maintenance.
• Scale your AWS cloud environment to accommodate changing business needs.
• Maximise AWS cloud investment through expert guidance and support.
• Rapid results through the Littlefish tailored AWS cloud on-boarding program
• Transparent service charges that align with your infrastructure spend.

£430 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technologyservices@littlefish.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

786500183344622

Contact

Sales Team
03448484440
technologyservices@littlefish.co.uk

Planning

• Planning service: Yes
• How the planning service works: From infrastructure design and SaaS deployment, through to strategic IT roadmap development, Littlefish empowers organisations to leverage technology effectively and achieve their business objectives.; IT Planning is a key part of the Littlefish service. It ensures customers get off on the right foot, have a clear destination to work towards, and have the right vendors, resources and technologies aligned. Key features include:; 1. Strategic IT Roadmaps: Align your IT initiatives with your business goals. Littlefish works with your team to develop roadmaps that prioritize projects, allocate resources efficiently, and drive business growth.; 2. Infrastructure Design: Littlefish offers expert guidance in designing scalable, secure, and resilient IT systems tailored to your organisation's unique requirements.; 3. Vendor Management: Simplify vendor relationships and procurement processes. Littlefish helps you evaluate vendors, negotiate contracts, and manage vendor performance to ensure you get the best value from your IT investments.; 4. Risk Management: Littlefish conducts thorough risk assessments, develops mitigation strategies, and implements robust security measures to safeguard your IT environment against cyber threats and compliance issues.; 5. Cost Optimisation: Maximise ROI. Littlefish identifies cost-saving opportunities, optimises IT spending, and helps you achieve better value for money across your IT services portfolio.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: All Littlefish services offered under the GCloud-14 framework.

Training

• Training service provided: Yes
• How the training service works: All Littlefish services offered under the GCloud-14 framework.
• Training is tied to specific services: Yes
• Services the training service works with: All Littlefish services offered under the GCloud-14 framework.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our set-up and migration service streamlines your transition to optimised SaaS and Cloud environments. We meticulously assess existing infrastructure, software, and workflows to tailor a seamless migration strategy built around two fundamental pillars: 1. minimise disruptions and, 2. maximise user experience. ; ; Beginning with a comprehensive analysis, we identify specific client needs and develop a customised roadmap. This encompasses data migration, application integration, and network reconfiguration, all executed with meticulous attention to security and compliance standards.; ; Throughout the migration process, our experienced technicians provide proactive support, addressing any challenges promptly to maintain operational continuity. We emphasise employee training and change management to empower staff with the skills needed to leverage new technologies effectively.; ; Post-migration, we can offer ongoing monitoring and optimization services to fine-tune the IT environment for peak performance and cost-effectiveness. Our goal is not just a successful migration, but a transformed digital ecosystem that enhances productivity, innovation, and competitive advantage for our clients.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All Littlefish services offered under the GCloud-14 framework.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance (QA) is built into our service delivery model to ensure that provisioned services meet the specified quality standards as agreed with the customer during the service design and requirements capture phase. ; ; Where applicable, performance testing and user acceptance is also performed during the service delivery phase. This can include assessing key metrics such as speed, responsiveness, scalability, and stability of IT services under various conditions, such as load, stress, endurance, and scalability tests. ; ; Essentially our Service Delivery model incorporates QA to ensure services meet functional and non-functional requirements, while performance testing identifies and resolves bottlenecks to optimise service delivery for a positive user experience.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • CSOC
  • Cyber Security Assessment
  • OT Security Monitoring
  • Incident Response Retainer
  • User Education and Awareness
  • Vulnerability Management
  • VCISO
  • Managed Extended Detection and Response
  • Managed Detection and Response
  • Managed Security Incident and Event Management
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Littlefish IT Support services are designed to streamline your technology needs and empower your business for success through the provision of a team of skilled and accessible IT technicians who are just a call or click away. ; ; From troubleshooting issues to implementing robust cybersecurity measures, we've got you covered every step of the way. Our proactive approach ensures that potential problems are identified and resolved before they disrupt your operations, keeping your systems running smoothly and efficiently.; ; Our scalable support plans are designed to grow with your business, providing the flexibility you need to adapt to changing demands. With 24/7 remote assistance and rapid on-site support, you can count on us to be there whenever you need us, minimising downtime, and maximising productivity.; ; At the heart of our service is a commitment to customer satisfaction. We pride ourselves on delivering prompt, professional support with a personal touch, building long-lasting relationships based on trust and reliability.; ; Experience the difference with our IT support service and take the first step towards unlocking the full potential of your technology investment. Let us handle the technical details so you can focus on what you do best – running your business.

Service scope

• Service constraints: Littlefish provides 24/7 UK sovereign support. We are able to support customers’ critical national infrastructure with higher security classification. Our services can be tailored to fit buyer's requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the customers chosen support plan, response times will vary depending on the nature of the question, and how they are categorised by priority status. Typically, the following P1-P4 framework will apply - Please refer to our service definition document for our SLA.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our instant chat has been tested at WCAG 2.0. For full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements, our web chat tool supports the following criteria:; - 1.1.1 Non-text Content – Partially Supports (the custom icon and the custom logo do not have appropriate text alternatives. Text alternative cannot be set for these components in the Admin Center); ; - 1.3.1 Info and Relationship – Supports; ; - 1.3.2 – Meaningful Sequence – Supports; ; - 1.3.3 – Sensory Characteristics – Supports; ; - 1.4.1 – User of Color – Supports; ; - 2.1.1 Keyboard – Supports; ; - 2.1.2 No Keyboard Trap – Supports; ; - 2.2.1 Timing Adjustable – Supports; ; - 2.4.2 Page Titled – Supports; ; - 2.4.3 Focus Order – Supports; ; - 2.4.4 Link Purpose (in Context) – Supports; ; - 3.1.1 Language of Page – Supports; ; - 3.2.1 On Focus – Supports; ; - 3.2.2 On Input – Supports; ; - 3.3.1 Error Identification – Supports; ; - 3.3.2 Labels or Instructions – Supports; ; - 4.1.1 Parsing – Supports; ; - 4.1.2 Name, Role, Value – Supports
• Web chat accessibility testing: - 1.1.1 Non-text Content – Partially Supports (the custom icon and the custom logo do not have appropriate text alternatives. Text alternative cannot be set for these components in the Admin Center); ; - 1.3.1 Info and Relationship – Supports; ; - 1.3.2 – Meaningful Sequence – Supports; ; - 1.3.3 – Sensory Characteristics – Supports; ; - 1.4.1 – User of Color – Supports; ; - 2.1.1 Keyboard – Supports; ; - 2.1.2 No Keyboard Trap – Supports; ; - 2.2.1 Timing Adjustable – Supports; ; - 2.4.2 Page Titled – Supports; ; - 2.4.3 Focus Order – Supports; ; - 2.4.4 Link Purpose (in Context) – Supports; ; - 3.1.1 Language of Page – Supports; ; - 3.2.1 On Focus – Supports; ; - 3.2.2 On Input – Supports; ; - 3.3.1 Error Identification – Supports; ; - 3.3.2 Labels or Instructions – Supports; ; - 4.1.1 Parsing – Supports; ; - 4.1.2 Name, Role, Value – Supports
• Support levels: At Littlefish, we offer customisable support solutions tailored to meet your unique needs and budgetary considerations. Our support services encompass various tiers, accommodating both round-the-clock assistance and standard business hour support. Additionally, we employ a structured prioritisation framework to manage support requests efficiently.; Upon receiving a support inquiry, we undertake a triage process, systematically categorising it based on predefined criteria. Subsequently, we address each request according to its assigned priority level. Typically, Priority 1 issues, characterised by their critical nature, warrant immediate attention and resolution. Conversely, Priority 4 concerns, representing lower urgency, are addressed with a more flexible response timeline.; During the service design phase of any project, we collaborate with you to establish specific category criteria and determine agreed-upon response and resolution times. This ensures clarity and alignment regarding service expectations from the outset.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon Web Services, GCP, Oracle.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 15/09/2014
• What the ISO/IEC 27001 doesn’t cover: /
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We publish our Environmental Policy, ESG Handbook, and Carbon Emissions reports. ; Public commitments include: ; •Net Zero by 2040;; •Carbon neutral Scopes 1 and 2 by 2025; ; •Baseline Scope 3 for 2023 by mid-2024; ; •Baseline “optional” Scope 3 by 2025; ; •100% re-use/recycling of WEEE waste by 2030. ; Certified ISO14001:2015 and report against SECR and ESOS frameworks. Our Executive Board discuss ESG updates, a dedicated ESG Lead is the responsible person, and our Chief People Officer is an Executive Sponsor. We have an ESG action plan with SMART goals. Rated Excellent in a Sustainable Advantage framework assessment and we use an independently verified carbon calculator for our GHG emissions. ; Activities currently (and planned) delivering environmental objectives:; •Net Zero - Certified carbon offsetting for Scope 1&2 emissions. Improved Scope 1-3 reporting from 2023. Average 96% low-carbon electricity across sites. Developing comprehensive Net Zero carbon reduction plan, validating through Science Based Targets Initiative. Fund tree-planting projects.; •Energy - Upgraded lighting and motion sensors at office sites. Switching to green tariffs where possible. ; •Waste reduction - reducing paper towels, installation of dishwashers and boiling water taps, zero waste to landfill, separate recycling streams, no single use cutlery, paperless office initiative. ; •Circular economy – Fruit basket scheme, local Food Bank engagement, WEEE waste refurbishment/recycling through a WEEE Charity (supporting social economy). ; •Sustainable procurement - Vetting suppliers for environmental accreditation, carbon reductions plans, clear targets, conduct desktop spot checks, offer knowledge sharing sessions. Sourcing local goods and services where possible to reduce transport-related emissions.; •Commuting and travel – removal of pool cars, promotion of remote meetings, hybrid working, discount public transport, cycle-to-work scheme.; •Behavioural change – Mandatory ESG training completed by over 80% of staff, Littlefish Little Footprint initiative (create a team of 10 engagd employees), volunteer days (1 paid day per year and clear volunteering policy).

  Covid-19 recovery

  We recruit from the communities, contributing to the re-employment of Nottingham and Sheffield residents. Being an SME also, we will explore the “Buy Social” initiative, aiming to increase the use of SMEs/VCSEs/Micro-businesses by 2025. We will explore the Prompt Payment Code for those small suppliers to pay within terms.; Our offices were safely operational throughout the pandemic, minimising the impact on staff. We utilised flexible workload sharing, to ensure business continuity and foster in-career progression. We provided cost-of-living relief payments to all staff during the pandemic.; To engage with NEETs and bridge the STEM skills gap, we work with Nottingham Trent University (NTU) graduate internship scheme, run an apprenticeship programme to bring in new talent and upskill current employees, provide work experience opportunities to local students, and deliver careers talks to local schools – engaging students from under-represented groups and lower socioeconomic backgrounds. We will deliver interview prep sessions with NTU. ; We subscribe all staff to the LinkedIn Learning platform and provide guided career-track qualifications with tangible benefits (pay increase, role switching) through our Littlefish Academy. ; We have transitioned to hybrid and remote working – allowing greater flexibility and attracting new employees (e.g. parents returning to work). Our HR infrastructure can handle remote recruitment and onboarding, minimising disruption. ; We have a Mental Health Champions group with our CPO as the Exec Sponsor, staff at each site are trained in Mental Health First Aid. We are a Disability Confident Level 1 employer and aligned with the 5 foundational principles of the Good Work Plan.; We donate items to local charities such as Trussell Trust food banks, Emmanuel House homeless shelter, and White Rose clothing providers, to increase community resilience.; We provide financial support to staff through via HSBC, offer gym discounts and a Shop St. high street voucher savings scheme.

  Tackling economic inequality

  We tackle economic inequality and acknowledge Protected Characteristics (e.g. gender, race, disability, sexual orientation etc.).; ; Our recruitment process includes: ; ; Actively sourcing from diverse communities, including unemployed, ethnic minority groups, NEETs, Ex-Armed Forces, areas of deprivation accessed through Job Centres, EDI jobs boards, social media, local papers and Return-to-Work agencies. ; ; Advertising all vacancies internally, using simple language with clear requirements (e.g. working location and hours).; ; Offering an annually reviewed, benchmarked, fair and consistent process. ; ; Partnering with like-minded recruitment agencies ; ; We pay all employees above the minimum living wage and we publish gender pay gap data and will publish ethnicity data by 2030. We shall sign the Prompt Payment Code 2025, if practicable. We align with the 5 foundational principles of the Good Work Plan. We offer financial advice through HSBC and wellbeing perks such as a high street voucher scheme and staff health plan.; ; To increase young people’s earning potential, bridge the STEM skills gap and promote equality we work with the Nottingham Trent University (NTU) graduate internship scheme, run an apprenticeship programme, provide work experience opportunities to students and NEETS, and deliver careers talks to local schools engaging students from under-represented groups to reduce negative preconceptions of the tech industry. We deliver interview prep sessions with NTU. ; ; All staff have annually reviewed personal development plans. We subscribe all staff to the LinkedIn Learning platform and provide guided career-track qualifications with tangible benefits (pay increase, role switching) through our Littlefish Academy. ; ; We run a female Women-In-Tech mentorship scheme and are implementing a comprehensive “Leading for Results” management program. ; ; We support local organisations, e.g. NTU Student Professional Wardrobe project to increase accessibility for students and commit to match fund staff charitable donations. We commit to review these schemes annually to remove barriers to personal and professional development and conduct impact assessments.

  Equal opportunity

  Our workforce diversity (including Protected Characteristics) is 14% female, 34% ethnic minority groups, 5% self-declared disabled, 5% LGBTQA+. We commit to increasing the female workforce to 20% by 2028.; ; We publish Equality, Diversity and Inclusion (EDI) and Equal Opportunities policies (in compliance with the Equality Act 2010), and Gender Pay Gap reports. We will publish ethnicity pay gap data by 2030. We pay all staff above the minimum living wage.; ; We distribute an anonymised staff EDI survey, have a staff EDI forum with an Executive Director as sponsor. We align with the 5 principles of the Good Work Plan.; Staff receive training on Modern Slavery, EDI, and Racial Bias. Managers receive Neurodiversity Awareness training. We commit to provide mandatory unconscious bias training to staff by 2025. We have signed the Race at Work Charter. We are a Disability Confident Employer and have ensured accessibility at our office sites and for remote staff. ; ; We have developed a Women-In-Tech program to support progression, offer flexible working patterns and enhanced adoption of paternity and maternity pay. ; ; To bridge the STEM skills gap and promote equality, we work with the Nottingham Trent University (NTU) graduate internship scheme, run an apprenticeship programme, provide work experience opportunities to students/NEETS, and commit to engage with local students from under-represented groups to promote tech careers. We deliver interview prep sessions with NTU. ; As an SME, we commit to partnering with a local charity. They help us identify core transferrable skills and asses work readiness, particularly for those with physical health barriers.; ; Our Modern Slavery policy is supported by a whistle-blowing statement and we request similar from suppliers. We conduct thorough pre-employment checks to confirm right-to-work. We use a wide talent pool to mitigate the risk of modern slavery. We commit to investigate issues within 5 working days.

  Wellbeing

  All staff are taught their rights and responsibilities in creating an inclusive, low-stress, anti-bullying, positive and supportive workplace culture. ; Managers are trained to carry out monthly 1-2-1s to identify any wellbeing concerns. We monitor wellbeing via a quarterly employee satisfaction survey. We have Mental Health Champions and trained Mental Health First Aiders (MHFA) across all office sites who meet monthly and have an Executive Sponsor to pass recommendations to the Board. We offer Mental Health drop-in sessions for all staff. There is an active wellbeing internal communications plan. ; We offer all staff :; • Financial advice through HSBC.; • Staff health plan and Employee Assistance Program – fast-track GP appointments, dental care, eye tests, physiotherapy, counselling which is promoted regularly.; • Discount gym membership.; • Free breakfast and fresh fruit at office sites.; • Free pool tables.; • High Street discount scheme. ; • Free in-career progression programs such as Littlefish Academy.; • Bi-annual Mental Health Walks.; • Social events such as Summer and Christmas parties.; • Flexible working; We donate to local organisations such as Trussell Trust food banks and second-hand clothing stores. Our charitable donations policy encourages staff to undertake fund raising for local charities. We commit to match fund these efforts. Staff nominate a “charity of the year” to raise awareness and funds. Staff are allowed one day of paid leave, annually, for volunteering. We arrange a staff volunteer day to improve community cohesion.; ; Our supplier onboarding process ensures suppliers also commit to similar policies and initiatives promoting wellbeing throughout the value chain as part of our established Social Value plan.; We commit to an annual change impact assessment to identify changes in the business and how this influences physical/mental health. Includes 360-degree feedback and focusses on a “listen, learn, act, measure” methodology.

Pricing

• Price: £430 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technologyservices@littlefish.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.