ARC-IT BUSINESS SOLUTIONS LTD
Ricoh @Remote Support
Customer support for the Cloud provisioned Brother metering agent. Providing management of the Brother printer estate and automated replenishment of Brother consumables, such as toners and drums.
Features
- Technical support
- Resolution of silent devices
- Status reporting
Benefits
- Reduces/eliminates stock holding
- Maximises up time
- Improves asset utilisation
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 8 6 6 0 6 8 0 9 1 9 5 5 6 0
Contact
ARC-IT BUSINESS SOLUTIONS LTD
Alex Pomorski
Telephone: 01444817506
Email: customerservices@aibs.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
- 8 hour response, available 9 to 5 (UK time), Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
STANDARD support is 8-hour response, available 9-5 (UK time). Individual incident prioritisation allows us to target improved resolution times for the more critical of issues.
Customers are provided an Account Manager and can escalate incidents with the Technical Service Lead.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Ricoh UK
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £550.00 | |
| Senior service desk analyst | £650.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 988652c9-9929-48ca-87b2-ca61affecd90
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.