CDW LIMITED

CDW NetApp CDS Tiering Service

The Tiering Service intelligently reduces storage costs and improves operational efficiency by automatically placing data on the most appropriate storage tier based on real‑world access patterns. Hot data remains on high‑performance storage, while inactive or archival data is securely moved to low‑cost object storage in on‑premises, hybrid, or multicloud environments.

Features

• Automated movement of cold data to low‑cost object storage.
• Policy‑driven tiering based on access patterns.
• Supports on‑prem, hybrid, and cloud environments.
• Transparent file access without application changes.
• Inline efficiencies maintained across tiers.
• Supports AWS S3, Azure Blob, and Google Cloud Storage.
• Secure data transfer with encryption in transit.
• Integrated monitoring and control via NetApp Console.
• Automated recall of hot data to performance tiers.
• Reduces primary storage footprint with dynamic optimisation.

Benefits

• Cuts cost by moving cold data to cheaper storage.
• Reduces skill burden with automated tiering policies.
• Improves productivity by freeing performance storage.
• Supports compliance with policy‑driven data placement.
• Strengthens security through encrypted tier movement.
• Optimises resource consumption across environments.
• Extends storage life by reducing capacity pressure.
• Supports hybrid cloud adoption seamlessly.
• Minimises environmental impact via efficient storage use.
• Avoids disruption with transparent data access.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

786987420832475

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Backup and Recovery Reporting Software
  • Storage Replication Software
  • Replication Management Software

  Archiving

  • File and Other Archiving Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: This service is an extension to the NetApp Console, which is outlined in the system requirements question, it should be noted that NetApp Console is a free core capability available to all NetApp customers.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Access to ONTAP systems either cloud based or on
  • Premise to perform backup and restore
  • A small VM to deploy the service
  • The service is managed via NetApp Console

User support

• Email or online ticketing support: Yes
• Support response times: Initial technical response objective from time of customer contact, based on priority level and availability of local language support.; ; At Basic Level; • Priority 1: 2 hours; on a 24/7 basis; • Priority 2: 4hours; on a 24/7 basis; • Priority 3: 16 hours; on a 24/7 basis; • Priority 4: 36 hours; on a 24/7 basis ; ; At Expert Level; • Priority 1: 30 minutes; on a 24/7 Basis; • Priority 2: 2 hours; on a 24/7 Basis; • Priority 3 and 4: Next Business Day (NBD).; ; For more information please see.; https://mysupport.netapp.com/site/info/policies-and-offerings
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: NetApp tracks accessibility of its web properties using SiteImprove’s WCAG‑based scoring model.
• Onsite support: Yes, at extra cost
• Support levels: "NetApp SupportEdge Services portfolio for cloud:; ; Support Edge Base for cloud:; Priority 1: 2 hours ; •Priority 2: 4 hours ; •Priority 3 or 4: Next business day; ; Support Edge Advisor for Cloud:; •Priority 1: 30 minutes ; •Priority 2: 2 hours ; •Priority 3 or 4: Next business day; ; All details can be found here -; https://www.netapp.com/media/78660-DS-4225-NetApp-SupportEdge-Cloud-Portfolio-datasheet.pdf"
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "In‑product (console.netapp.com): The NetApp Console provides contextual help and guided workflows, with direct links to relevant product and data‑service topics during setup and operations.; Official documentation (docs.netapp.com): Complete, searchable manuals, release notes, API references, and best‑practice guides for NetApp Console and all Data Services.; Training & certification (NetApp Learning Services): Role‑based courses (self‑paced, virtual, and instructor‑led), hands‑on labs, and certifications are available via the Learning Center and course catalog:; ; <https://www.netapp.com/support-and-training/netapp-learning-services/>; <https://www.netapp.com/support-and-training/netapp-learning-services/course-catalog/>; ; Support & Knowledge Base: Case management, downloads, and KB articles via the NetApp Support Site: <https://mysupport.netapp.com>."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, Customers extract data directly from their ONTAP systems and their own object‑storage buckets using standard protocols and cloud‑native tooling. No additional export process is required because the Tiering Data Service never stores Customer data. All data remains in Customer‑owned environments in open, industry‑standard formats, ensuring full portability and zero lock‑in.
• End-of-contract process: At the end of the contract, the Tiering Data Service ceases SaaS‑based management but leaves all Customer data in place, under Customer control, with ONTAP continuing to operate normally. All data remains in Customer‑owned object storage or ONTAP performance tiers. SaaS metadata is retired, access is removed, and Customers may continue using native FabricPool capabilities without disruption. There is no vendor lock‑in, no data migration, and no data deletion.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Please enquire at accessibility@netapp.com; Or refer to https://www.netapp.com/company/legal/accessibility/ "

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As the service is simply accessed through a browser, users can access the service from any device that have a supported browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: NetApp's cloud services are mainly accessed through our NetApp Console portal. This is a WebGUI that is really easy to access and navigate through
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: "The following applications / OS features have been tested.; Freedom Scientific JAWS 2024, ; NVDA 2023.3, ; Freedom Scientific ZoomText 2023, ; MSFT Windows Accessibility Features, ; and keyboard only controls. ; We confirm with the success criteria as described in the VPAT"
• API: Yes
• What users can and can't do using the API: The Tiering Data Service API allows users to query and adjust supported tiering policies, automate monitoring, and integrate with cloud workflows. Users cannot manipulate object‑store data directly, override ONTAP algorithms, perform destructive storage operations, or bypass RBAC controls. The API provides safe operational automation while ensuring data integrity and platform stability.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customise the Tiering Data Service across policies, cooling behaviour, cloud‑connectivity models, object‑store destinations, automation workflows, and monitoring dashboards. These controls allow fine‑tuned optimisation of cost, performance, security posture, and storage efficiency while leaving core ONTAP stability and data‑integrity protections intact.

Scaling

• Independence of resources: NetApp Data Services running inside the NetApp Console ensure users are not affected by others by isolating each tenant’s operations within distinct organizational boundaries and independently scaled service components. Background tasks, workflows, and data‑service operations run per tenant, preventing any user’s activity from consuming shared resources or degrading another user’s experience.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides a broad set of metrics covering capacity usage, data temperature, performance, system health, optimisation recommendations, and financial KPIs. These metrics are available through the NetApp console, ONTAP tooling, and operational logs. They enable Customers to assess cost efficiency, capacity savings, performance impact, and the overall effectiveness of automated tiering across their hybrid storage estate.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: For customers of NetApp Cloud Data Services, encryption is managed under the shared responsibility model, with storage-level encryption executed through the applicable cloud storage provider. Our public cloud services provider partners offer their own encryption solutions: Amazon Web Services, Microsoft Azure, and Google Cloud.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Customers export their data directly from their ONTAP systems or their own cloud object‑storage buckets using standard protocols and cloud‑native tools. The Tiering Data Service does not store Customer data, and therefore does not require a special export process. All data remains in Customer‑controlled locations in open formats, ensuring complete autonomy and no lock‑in.
• Data export formats: Other
• Other data export formats: Data is stored in native NetApp ONTAP formats.
• Data import formats: Other
• Other data import formats: Data is stored in native NetApp ONTAP formats.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: "End-to-end encryption: AES-256 bit at rest and TLS/HTTPS in flight, including CMK support; Secured connectivity: Private network connectivity between source and destination, along with proxy support; Secured control plane: Multi-tenancy, RBAC, MFA, and SOC2-type2 certified"
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: NetApp offers various levels of availability guarantees depending on the service.
• Approach to resilience: "NetApp's service is designed for resilience by offering a comprehensive suite of data protection capabilities that safeguard important information from corruption, compromise, or loss. Our data infrastructure spans on-premises and multiple cloud environments, which can introduce complexity, but we address this with a common control plane to simplify implementation. This is managed via NetApp Console, the unified control plane that delivers global visibility and operational simplicity of storage and data services across on-premises and cloud environments.; ; Our data centers are prepared for the cloud with solutions that deliver performance, lower latencies, and lower storage costs, without sacrificing flexibility. We ensure that customer data remains secure and accessible, regardless of the physical media it is stored on, and its format:file, block, or object, or a mixture of each. Our data management software and operating systems acquire, validate, store, protect, and process organizational data to ensure its accessibility, reliability, and timeliness.; ; For detailed information on how our data center setup is resilient, including specifics on redundancy, failover mechanisms, and backup strategies, this information is available upon request to ensure the security and confidentiality of our infrastructure."
• Outage reporting: "There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence. Based on the product and contract please consult your Client Executive for further details or see https://netapp-security.trustshare.com/home; some service outages viewable on https://status.services.cloud.netapp.com/Save and return to service summary; Outages on status.services.cloud.netapp can be subscribed by email, text, Atom or RSS feed."

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "NetApp's complies with several other standards, including GDPR, CCPA, CPRA, SOC2, NIST SP800-171, and requirements under the Defense Federal Acquisition Regulation Supplement (DFARS).; ; Privacy and data protection ; HIPAA healthcare, PCI DSS for payment card security, Gramm-Leach-Bliley Act, Sarbanes-Oxley Act, Federal Information Security Modernization Act (FISMA). ""ISO/IEC 27001 and ISO/IEC 15408
• Information security policies and processes: "NetApp follows a comprehensive suite of global Information Security policies and processes governed by our Chief Information Security Officer (CISO) and implemented through the Global Security organisation. These include our enterprise‑wide Security Management Policy, Information Security Governance Policy, and the full Global Security Policy Repository, which defines mandatory controls, standards, and procedures for safeguarding the confidentiality, integrity, and availability of all systems and data. Our processes encompass continuous risk assessment, secure‑by‑design engineering via the Secure Development Lifecycle (SDL), formal vulnerability management and public PSIRT advisories, incident response, and strict compliance with internationally recognised standards such as ISO/IEC 27001. This governance framework ensures a consistent, audited, and proactively managed security posture across all NetApp products, services, and operations.NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles. ""Please see; https://netapp-security.trustshare.com/home; and https://security.netapp.com/policy/ to find out about NetApp's approach to product security processes and policy."""
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes"
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Incident management handling procedures have been developed and maintained to cover all potential types of security incidents, including, but not limited to: (1) intrusion, (2) denial of service, (3) malicious code, (4) malicious communications, and (5) misuse of resources. Redovery strategies that NetApp would use if a cyber attack were to occur is company confidential. Testing for cyber attack scenarios has been donesuccessfully and will continue to be done in the future.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "NetApp runs a continuous security monitoring service that analyses and processes numerous logs, comparing those against threat intelligence feeds and employing machine learning to identify unexpected (and potentially malicious) activity. Response processes and timelines depend on the severity of the event. Additionally, user access is ‘least privilege’ based, requires multi-factor authentication and is regularly reviewed. ; For more information please see: https://security.netapp.com/policy/"
• Incident management type: Supplier-defined controls
• Incident management approach: NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials vary by service but details can be found at https://console.netapp.com
• Link to free trial: https://console.netapp.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.